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Turnkey Services – Terms and Conditions We keep it simple and put it in plain English. For our turnkey services: You pay us to do work. We do the work. If you ask us to do additional work, we will need you to pay us additional money. If the additional work is an option on a package, the cost will be the cost of that option. If the additional work is not an available option in the package you purchased, the cost will be our standard rate of $200/hour with a 30 minute minimum. 4Convergence is not responsible for negotiating or paying for the apps that you are purchasing. You are responsible for confirming that the functionality that you are purchasing will give you what you are looking for given the Salesforce Edition that you own or any other functionality constraints that may exist. We rely on you to provide accurate information to provide an accurate quote. If inaccurate information is provided additional efforts may be required and you will be charged for those efforts. We will discuss those instances as they occur and before those charges are incurred. We pass on any financial benefits that we get from these partner to you so you never have to worry if there is self-motivation for the recommendations or approaches that we take. Our goal and all financial incentives are aligned with making you happy. We need access to the environments where we will be working. Specifically, we need full administrator access for two (2) people in those environments. 4Convergence is not responsible for paying for the licenses that are needed to do the work for you. We completely understand concerns that many companies have about giving other administrator access to their production environments. We will get your solution working in whatever environment that you wish us to work in. We will then help you understand the changes that are required for you to move the solution to production. If you choose not to give access to your production environment, then you are responsible for correct installation and all configuration of the app and migration of the solution to production. Without access, we do not debug specific problems that you have in your production environment. While we would love to help solve every problem that you have, the scope of our work is limited to the solution that you purchase. We are experts at configuring Salesforce to your needs so we can likely help with more. If that is what you want then please reread the first bullet. We appreciate your desire to do as much as you can. If you do things (like install applications) and those things do not work correctly, either you can fix those things or we can. If we fix those things, you will be charged our standard hourly rate for those efforts. While there are often many ways things can be done, we always use best practices in delivering solutions. All suggestions of how to best do our job are appreciated. We are always looking to deliver excellent solutions. We may have suggestions to make your solution better. Please thoughtfully consider those suggestions. After we are done with the work, we will review it with you to confirm that everything has been done to your specifications. If there are gaps in what was delivered versus the specification, we will fix those. If there are incremental changes or requests, we are more than happy to address those as well… but the first bullet applies. We test all of the solutions that we deliver to confirm that they work. As we develop solutions we will likely ask you to confirm that they are working as you expect. The complexity of your organization and your Salesforce instance means that there may be situations that are not considered in our testing. We expect that all final user acceptance testing is performed by you within one week of going live. If no issues are communicated in writing within that time, the work is considered to be accepted. Anything is possible with technology, but you are buying solutions limited to the standard configurations of Salesforce and the application(s) that you select. We do not make any changes to 3rd party applications or specific artifacts tied to those applications (ex. we do not build conditional logic in MS Word templates). APEX, VisualForce, CSS, JavaScript and other custom coding is not included unless it is a part of standard setup and/or configuration of the solution purchased. In the highly unlikely situation that you don’t like the work that we delivered and you are declaring that you deserve money back, the maximum legal exposure that 4Convergence can be held to is the cost of the service that we provided to you in the last 6 months. That means you cannot claim we owe you for lost revenue, profits, market share, opportunity or anything else where you claim we owe you more than you paid to us. Ready To Get Started? Contact Us