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Skip to navigationSkip to main content Opens in new tab |Deepdesk's Trust Center Deepdesk Welcome to the real-time Security and Trust report for Deepdesk. At Deepdesk, we build AI technology to serve and assist people, not replace them. Deepdesk makes jobs less tedious by providing contact center agents with the best answer to any customer question in real time. By also delivering insights based on conversation data, we help agents make better decisions. Below you will find a realtime report of our infrastructure, organizational, and product security, as well as realtime reports on our internal security procedures, and data and privacy controls. Additionally you can request a download of our Deepdesk Security and Compliance documentation and the results of our most recent pentest. Lastly, we have a number of FAQ’s that may answer some of your most common security and compliance questions. For any other questions, please contact us via the email address below. security@deepdesk.com Compliance ISO 27001:2022 SOC 2 Resources View all Deepdesk Security and Compliance Documentation Information Security Policy (AUP) Business Continuity and Disaster Recovery Plan Cryptography Policy Human Resource Security Policy Incident Response Plan Operations Security Policy Secure Development Policy Asset Management Policy Access Control Policy Controls View all Infrastructure security Policy on the use of cryptographic controls Data entry edit checks implemented Network diagrams documented View 86 more Infrastructure security controls Organizational security Disciplinary process Product security Secure development policy Internal security procedures Planning information security continuity Independent review of information security Nonconformity and corrective action View 4 more Internal security procedures controls Data collected Customer personally identifiable information Employee personally identifiable information Subprocessors View all Google Cloud Platform • Cloud hosting Global based on customer need We serve from the Google Cloud platform in Europe by default or any region you prefer from a compliance point-of-view. We provide a multi-tenanted, cloud-based, SaaS solution with strict data and network segregation per tenant. Microsoft Azure • Cloud provider and ChatGPT access Global based on customer need Deepdesks primary use of Microsoft Azure is to access ChatGPT to support specific features. FAQ Updates View all Compliance Move from ISO27001:2013 to ISO27001:2022 Published December 16, 2025 Deepdesk has successfully completed our transition from the ISO27001:2013 standard to the ISO27001:2022 standard. With this new certification, Deepdesk continues to show it is dedicated to maintaining the highest and current standards for data and privacy. Compliance SOC2 Type II positive attestation Published February 24, 2025 Deepdesk is now SOC 2 Type II compliant! We have successfully completed an independent third-party audit, which confirms that our security controls meet the high standards required by the AICPA’s Trust Services Criteria. This attestation underscores our ongoing commitment to safeguarding customer data and maintaining a secure operational environment.