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Privacy Policy Effective Date: September 30, 2026 This Privacy Policy explains how Holymolly Limited (“Holymolly,” “Tripo,” “we,” “us,” or “our”) collects, uses and discloses personal information in connection with the Tripo website, applications and related products and services (collectively, the “Service”). Holymolly is responsible for the personal information described in this Privacy Policy. We may provide additional notices for particular features or services. When we process personal information on behalf of an enterprise customer, that customer is responsible for its processing and you should direct related requests to it. Index Personal Information We Collect How We Use Your Personal Information How We Share Your Personal Information Data Retention Your Choices and Rights Other Sites and Services Security International Data Transfers Children Additional Information for Certain Users Changes to This Privacy Policy How to Contact Us Personal Information We Collect Information You Provide to Us Depending on how you use the Service, information you provide may include: Contact and Account Data: Your name, email address, username, authentication information and other contact details. Profile Data: Your organisation, professional role, profile image, preferences and other information you choose to add to your profile. Communications Data: Messages, enquiries, support requests and other communications with us. Transaction Data: Information about purchases, subscriptions, credits, order numbers, transaction status and limited billing information. Communications Preferences: Your subscription choices and consent records. User Content: Prompts, messages, instructions, images, files, source assets and other content that you submit to the Service (“Inputs”), responses, 3D models and other content generated by the Service (“Outputs”), including your conversation history with our AI agents, and content you choose to publish or share. Content Metadata: Technical information associated with content, such as file type, size, format and timestamps. Information Collected Automatically We and service providers acting for us may automatically collect certain information when you use the Service, including: Device and Network Data: Browser or application type, operating system, IP address, device identifiers, language settings and diagnostic information. Usage Data: Information about how you interact with the Service, such as features used, pages viewed, actions taken and the date and time of activity, and preferences inferred from those interactions. Communications Interaction Data: Information about interactions with our messages, such as whether a message was opened or a link selected. Cookies and Similar Technologies We and our service providers use cookies and similar technologies to operate and secure the Service, remember settings and understand how the Service is used. For additional uses and choices, see “Communications and Promotions.” Some browsers send “Do Not Track” signals. There is no consistent industry standard for these signals and we do not respond to them; we do respond to opt-out preference signals where required by law, as described under “Communications and Promotions.” Data About Others If you invite another person to use the Service, we may use the contact details you provide to send the invitation. Please provide those details only if you are authorised to do so. Information from Other Sources We may receive account information from third-party sign-in providers; transaction and subscription information from payment processors and app stores; and security, analytics and campaign-attribution information from providers and partners that support the Service. We may also receive contact information when another user invites you. Your Inputs You should not submit your own personal information as part of any Input. We process Inputs to generate Outputs and may review Inputs and Outputs as necessary to operate and secure the Service and enforce our terms. Authorised personnel, including engineers, may also review Inputs and Outputs as reasonably necessary to troubleshoot issues and evaluate the quality, safety and performance of the Service and its models, and identify and implement improvements to agent functionality and workflows. This evaluation is separate from model training. Where Inputs depict people, their visual features may be processed as part of generating the requested Outputs. We do not extract personal information from Inputs or Outputs to link it to an account or to other personal information. We do not use personal information to train our models. Our use of anonymised information is described under “Product Improvement.” Please do not submit another person’s personal information unless you are authorised to do so. We retain Inputs and Outputs as described under “Data Retention.” Whether You Must Provide Personal Information Some information is required to create or secure an account or complete a purchase. If you do not provide it, we may be unable to provide the relevant feature or complete the transaction. Other information is optional, and we identify required fields when we collect it. How We Use Your Personal Information Service Delivery and Operations We use your personal information to: Provide, operate and maintain the Service, generate Outputs and process transactions. Personalise settings, content, features and recommendations using your preferences and interactions with the Service, subject to your choices. Create and administer your account and profile. Secure the Service, troubleshoot problems and prevent fraud, abuse and other harmful activity. Provide support and send administrative, security, billing and service communications. Product Improvement We use usage and device information to understand how the Service performs and how its features are used. We may also use information that has been aggregated or anonymised so that it no longer identifies you, including text prompts and Outputs, to improve performance, develop features and develop and improve our models, subject to any restrictions in our agreement with you; we do not attempt to re-identify it. Direct Marketing, Communications and Promotions We may use your contact details, device and usage data, preferences and communications interaction data, including such information about you that we receive from partners ( collectively,“Marketing Data”), to deliver, personalise and measure communications and advertising about the Service on our own and third-party platforms. This may involve cookies or similar technologies and sharing these data with service providers and advertising partners, subject to your choices and consent where required by law. Advertising partners act for us and do not use this information for their own marketing. We intend to use your Marketing Data (including your name and email address) for direct marketing purposes, namely to send you email updates about our creation tools and related products and services, including events, offers and product releases, and we require your consent to do so. Subscribing to direct marketing communications is optional and is not required to register for or use the Service. Any subscription benefits are subject to the terms presented with the offer. You may unsubscribe from direct marketing communications at any time, free of charge, through the unsubscribe link in any such email or by contacting us. Unsubscribing does not affect non-marketing service messages or benefits already awarded; applicable offer terms continue to apply. We do not provide your personal information to any third party, whether affiliated or unaffiliated with us, for that third party’s own direct marketing purposes. If you participate in an event, offer, survey or contest, we use your information to administer that activity and provide any associated benefits in accordance with its terms. You can manage cookies through your browser or our privacy controls. Where applicable, you may use our privacy controls or contact us, free of charge, to object to direct marketing or opt out of targeted advertising and disclosures to advertising partners. We honour opt-out preference signals, such as Global Privacy Control, where required by law. Compliance and Protection We may use personal information to comply with law, enforce our terms, protect rights and safety, and prevent or investigate fraud, security incidents and unlawful activity. With Your Consent Where consent is required, we ask for it before the relevant processing and you may withdraw it as permitted by applicable law. How We Share Your Personal Information We disclose personal information in the following circumstances: Service Providers: Vendors that perform services for us, such as technology operations, email delivery, customer support, security and analytics. Affiliates: Affiliates that provide research, development, operations, support or security services to us. Payment Providers and App Stores: Providers that process purchases and related transaction information under their own privacy notices. Business Partners: As described under “Communications and Promotions,” and partners involved in activities you choose to join, as explained when information is collected. Authorities, Advisers and Other Recipients: Where reasonably necessary to comply with law, respond to valid legal process, establish or defend legal claims, protect rights or safety, or prevent and investigate fraud, security or technical issues. Corporate Transactions: In connection with a merger, financing, acquisition, reorganisation, insolvency or transfer of all or part of our business or assets. Other Users and the Public: If you choose to publish content, share it with others or make profile information public through the Service. Data Retention We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide and secure the Service, comply with legal obligations, resolve disputes and enforce agreements. We retain saved Inputs and Outputs, including conversation history, so that you can return to conversations, continue tasks and work on assets, and delete them when the conversation, relevant asset or account is deleted, subject to applicable law and our deletion process. Copies containing personal information retained for troubleshooting or evaluation are kept only for as long as necessary for those purposes and remain subject to applicable deletion requests. We determine retention periods based on the type of information, the purpose of processing, applicable legal requirements and the need to establish or defend claims. When information is no longer required, we delete or anonymise it in accordance with applicable law. Your Choices and Rights You have the following rights: Access and Update: Update available account details or ask whether we hold personal information about you and request access to it. Correction: Ask us to correct personal information that is inaccurate or incomplete. Depending on applicable law, you may also have the following choices and rights: Communication and Cookie Choices: See “Communications and Promotions” for subscription, cookie and advertising choices. Deletion: Ask us to delete your account or personal information, subject to applicable law. How to Make a Request: Use the details under “How to Contact Us.” We may need to verify your identity and will respond as required by applicable law. Additional Rights: Additional rights may apply based on your location. See “Additional Information for Certain Users” below. Other Sites and Services The Service may link to third-party websites or services that we do not control. This Privacy Policy does not apply to them; please review their privacy notices. Security We use technical and organisational measures designed to protect personal information. No security measure is absolute. International Data Transfers Personal information may be processed by affiliates and service providers in jurisdictions other than where you live. We take measures required by applicable law to protect personal information in connection with that processing. Contact us for further information where provided by law. Children The Service is not directed to children under 13, or any higher minimum age stated under “Additional Information for Certain Users” or required by applicable law. If you believe a child has provided personal information in violation of this requirement, contact us and we will take appropriate steps. Additional Information for Certain Users The following provisions apply in addition to the rest of this Privacy Policy. Japan If you are in Japan, the following provisions apply. A Japanese translation of this Privacy Policy is available at プライバシーポリシー. Holymolly Limited is the personal information handling business operator; its address is set out under “How to Contact Us” and the name of its representative is available on request. Provision to third parties. We provide personal data to third parties only with your consent or as otherwise permitted by the APPI, for example when we entrust its handling to service providers. Cross-border handling. Where personal data is provided to a recipient outside Japan, we take the measures required by the APPI, which may include requiring and confirming measures equivalent to those required under the APPI. Further information is available on request. Retained personal data. Subject to applicable law, you may request notice of the purposes of use of retained personal data and request disclosure, correction, addition, deletion, suspension of use, erasure or cessation of third-party provision. Submit requests using the details under “How to Contact Us.” European Economic Area and United Kingdom Legal bases. We rely on the following legal bases: Categories of data Legal basis Purposes Contact and Account Data; Profile Data; Communications Data; Transaction Data; User Content; Content Metadata; Device and Network Data Performance of our contract with you Creating and administering your account, providing the Service, generating Outputs, processing transactions and providing support. Contact and Account Data; Profile Data; Communications Data; Transaction Data; User Content; Content Metadata; Device and Network Data; Usage Data; Communications Interaction Data Legitimate interests, where not overridden by your rights Securing, evaluating and improving the Service and its models; creating anonymised information; personalising content and recommendations; tailoring language, currency, pricing and promotions to your approximate location as determined from your IP address; advertising the Service where consent is not required; preventing fraud and abuse; moderating content; supporting users; complying with laws outside the EEA and the UK; and administering our business. Contact and Account Data; Communications Preferences; Communications Interaction Data; Device and Network Data; Usage Data Consent Sending email updates, and using cookies or similar technologies where consent is required. Contact and Account Data; Transaction Data; Communications Data; and other categories where required in a particular case Legal obligation Complying with legal obligations under EU, EEA Member State or UK law, such as tax and accounting record-keeping and responding to lawful requests from public authorities. We do not make decisions based solely on automated processing that produce legal or similarly significant effects on you. Transfers. Where personal data is transferred outside the European Economic Area or the United Kingdom, we use a lawful transfer mechanism, such as the European Commission’s standard contractual clauses (with the United Kingdom addendum for personal data collected from the United Kingdom), and appropriate safeguards where required. Contact us to request further information or a copy of applicable safeguards. Your rights. Subject to applicable conditions and exemptions, you may request access to, correction or deletion of personal data; request restriction of processing; object to processing; receive certain personal data in a portable format; and withdraw consent at any time, without affecting the lawfulness of prior processing. You may object to direct marketing at any time without charge. Use the details under “How to Contact Us” to exercise these rights. We will respond within one month of receipt. Where necessary, given the complexity or number of requests, we may extend this by up to two further months and will tell you why within the first month. You may also ask us for the identity of the recipients of your personal data. Children. The Service is not directed to, and may not be used by, individuals under the age of 18 in the United Kingdom or under the age of 16 in the European Economic Area. If we learn that we hold personal data of a user below the applicable age, we will delete it or take other appropriate steps. If you become aware of such use, please contact us. Complaints. You have the right to complain to us using the details under “How to Contact Us.” If you are in the United Kingdom, we will acknowledge your complaint within 30 days and respond without undue delay. You may also lodge a complaint with the Information Commissioner’s Office in the United Kingdom or with the competent supervisory authority in the European Economic Area, including the authority where you live or work or where the alleged infringement occurred. United States If you live in a U.S. state with a comprehensive privacy law that applies to us, this section supplements the rest of this Privacy Policy. We collect, use and disclose the categories of personal information described under “Personal Information We Collect” for the purposes described under “How We Use Your Personal Information” and to the recipient categories described under “How We Share Your Personal Information.” Depending on your state, you may have rights to know or access, correct, delete and obtain a portable copy of personal information, and to opt out of its sale or sharing, use for targeted advertising or profiling in furtherance of decisions that produce legal or similarly significant effects. You may also have a right to limit certain uses or disclosures of sensitive personal information. We do not sell personal information for money. Some state laws nonetheless treat disclosures to advertising partners of the kind described under “Communications and Promotions” as a “sale” or “sharing” of personal information, or as processing for targeted advertising. You may opt out using the controls described in that section. You may also have the right to use an authorised agent, appeal a decision and be free from unlawful discrimination for exercising a privacy right. Use the details under “How to Contact Us” to submit a request. We may need to verify your identity or the authority of an agent. Brasil Somos o controlador dos seus dados pessoais. A Lei Geral de Proteção de Dados Pessoais do Brasil (a “LGPD”) confere a qualquer pessoa localizada no Brasil e/ou a quaisquer dados pessoais coletados ou tratados no Brasil direitos específicos em relação aos seus dados pessoais. Além do disposto acima, esta seção descreve os seus direitos previstos na LGPD e explica como exercê-los. O disposto a seguir não se aplica a informações ou dados que não permitam identificar você ou outra pessoa, considerando os meios técnicos razoáveis e disponíveis no momento do tratamento. Transferências Internacionais de Dados. Temos nossa sede em Hong Kong, China, e os dados pessoais coletados de titulares de dados localizados no Brasil poderão ser transferidos, armazenados e tratados nos Estados Unidos e em outros países nos quais nós, nossas afiliadas, prestadores de serviços ou parceiros comerciais operem. Essas transferências internacionais são realizadas em conformidade com o Artigo 33 da LGPD e com a regulamentação aplicável, podendo basear-se em: (a) cláusulas contratuais padrão ou outros instrumentos contratuais aprovados pelas autoridades competentes; (b) transferências para países ou organizações internacionais reconhecidos pelas autoridades brasileiras como proporcionando nível adequado de proteção de dados; ou (c) outros mecanismos legais de transferência permitidos pela legislação aplicável. Entre em contato conosco para solicitar uma cópia das cláusulas contratuais que fundamentam as transferências internacionais e para obter informações adicionais. Seus direitos. Você tem o direito de solicitar: a confirmação da existência ou não de tratamento dos seus Dados Pessoais; o acesso aos seus Dados Pessoais tratados por nós; a correção dos seus Dados Pessoais; a portabilidade dos seus Dados Pessoais; a anonimização, o bloqueio ou a eliminação de dados desnecessários, excessivos ou tratados em desconformidade com as disposições da LGPD; a eliminação dos Dados Pessoais tratados com base no seu Consentimento, ressalvadas as exceções previstas na LGPD; informações sobre as entidades públicas e privadas com as quais realizamos o uso compartilhado de Dados Pessoais; informações sobre a possibilidade de não fornecer o Consentimento e sobre as consequências dessa recusa; e a revogação do Consentimento, nos termos da LGPD. Utilize os dados indicados na seção “Como entrar em contato conosco” para exercer esses direitos. Você também tem o direito de entrar em contato diretamente com a Autoridade Nacional de Proteção de Dados (“ANPD”). Encarregado pelo Tratamento de Dados Pessoais. Designamos um Encarregado pelo Tratamento de Dados Pessoais (“Encarregado de Proteção de Dados”) em conformidade com os requisitos da LGPD. Encarregado pelo Tratamento de Dados Pessoais: Xiang Chen E-mail: [email protected] Changes to This Privacy Policy We may update this Privacy Policy periodically. We will post the updated version and revise the effective date. Where required by law, we will provide additional notice before a material change takes effect. How to Contact Us If you have questions or concerns about this Privacy Policy or wish to exercise a privacy right, contact Holymolly Limited at [email protected]. Access and correction requests should be addressed to our Privacy Officer using those details. For general support, contact [email protected]. This Privacy Policy was last updated on September 30, 2026.