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Subscribe to UpdatesSubscribe Merchant portal is unable to search for customers Subscribe Investigating - We are currently investigating this issue. Sep 30, 2026 - 08:58 PDT About This Site Authvia is a product and technology innovation company that wants to give you an incredibly reliable platform to rely on. We architected and engineered with resiliency, reliability and performance, but when unexpected, or planned outages happen you can see them accounted for here. Our SLA can be found here. Uptime over the past 90 days. View historical uptime. lock.authvia.com Operational developer.authvia.com Operational app.authvia.net Degraded Performance support.authvia.com Operational www.authvia.com Operational api.authvia.com Operational address-service Operational api-base Operational authorizer Operational authorization-service Operational batch-coordinator-service Operational blueprint-reporting-service Operational blueprint-service Operational business-process-service Operational conversation-service Operational customer-service Operational file-hosting-service Operational merchant-product-configuration-service Operational message-service Operational organization-service Operational payment-methods-service Operational product-oauth-service Operational product-service Operational secure-link-service Operational template-service Operational transaction-service Operational trigger-service Operational webhooks-service Operational Salesforce Products Operational Billing Pro Operational Authvia for Salesforce Operational Integrations Operational Zapier Operational TextRequest Operational Bitly Custom Domain Redirects Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Major outage Partial outage No downtime recorded on this day. No data exists for this day. had a major outage. had a partial outage. Related No incidents or maintenance related to this downtime. Past Incidents Oct 10, 2026 No incidents reported today. Oct 9, 2026 No incidents reported. Oct 8, 2026 No incidents reported. Oct 7, 2026 No incidents reported. Oct 6, 2026 No incidents reported. Oct 5, 2026 No incidents reported. Oct 4, 2026 No incidents reported. Oct 3, 2026 No incidents reported. Oct 2, 2026 No incidents reported. Oct 1, 2026 Insights service not returning all information Resolved - This incident has been resolved. Oct 1, 09:32 PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct 1, 07:49 PDT Identified - The issue has been identified and a fix is being implemented. Oct 1, 07:26 PDT Investigating - We are experiencing an issue where phone number lookup is not returning all fields Oct 1, 06:26 PDT Sep 30, 2026 Webhooks possibly missing partnerId Resolved - This incident has been resolved. Sep 30, 15:52 PDT Update - We are continuing to monitor for any further issues. Sep 30, 15:18 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 15:18 PDT Identified - The issue has been identified and a fix is being implemented. Sep 30, 13:01 PDT Investigating - We are currently investigating this issue. Sep 30, 12:34 PDT context.reference not sending to the gateway Resolved - This incident has been resolved. Sep 30, 15:52 PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep 30, 15:18 PDT Identified - The issue has been identified and a fix is being implemented. Sep 30, 12:33 PDT Investigating - We discovered an issue where context.reference is not passing through to the gateway. features.reference is unaffected. We are investigating for a solution Sep 30, 11:21 PDT Address Service updates Completed - The scheduled maintenance has been completed. Sep 30, 04:00 PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep 29, 23:30 PDT Scheduled - We will be updating the way addresses, merchants, and customers work to better enable customer use. This may impact Services during this time Sep 28, 13:41 PDT Sep 29, 2026 Sep 28, 2026 No incidents reported. Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. Incident History Powered by Atlassian Statuspage