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Subscribe to UpdatesSubscribe All Systems Operational About This Site Having trouble? Troubleshoot performance issues, check historical uptimes at uptime.mews.com. In case of an emergency or system outage, Mews recommends scheduling report exports to ensure smooth operations in your property. Check the emergency report documentation for more information. Mews Operations Operational Mews Guest Experience Operational Mews Business Intelligence Operational Mews Payments Operational Mews Open API Operational Mews Marketplace Operational Mews Events Operational Mews POS Operational Mews RMS (Atomize) Operational Support Service Operational Support Chat Service Operational Support Inbound Calls Operational Operational Degraded Performance Partial Outage Major Outage Maintenance Past Incidents Oct 10, 2026 No incidents reported today. Oct 9, 2026 Italy: unable to add tax deducted payment in the new Billing screen Resolved - The issue is now fully resolved. Mews is now operating as expected. Affected customers will be contacted with the process to fix affected invoices. Oct 9, 15:47 CEST Identified - Customers in Italy can’t add a tax deducted payment to invoices in the new Billing screen. We’ve identified the cause and are preparing a fix. Workaround: on the burger button (the 3 dots in the billing screen) Switch to the old Billing page to close bills until the fix is live. We’ll post another update once the fix is deployed. Oct 9, 13:37 CEST Oct 8, 2026 Updates to channel managers are delayed. Resolved - Delayed updates were successfully synchronized to channel managers. Oct 8, 17:43 CEST Monitoring - We have identified problem of delay. The accumulated updates that caused slowing down the updates were removed. All the slowed updates will get processed soon. We are monitoring the recovery. Oct 8, 16:36 CEST Investigating - They availability, price and restriction updates to channel managers are delayed. We are investigating the root cause. Oct 8, 16:17 CEST Oct 7, 2026 No incidents reported. Oct 6, 2026 Some channel reservations with loyalty memberships are not being created Resolved - Between approximately 09:55 and 14:29 UTC on October 6, some reservations requiring a new loyalty membership failed to appear in Mews. This affected 62 properties. The issue is fixed and the bookings have been reprocessed. Please check your booking channels for any reservations still missing from Mews. Oct 6, 17:17 CEST Update - Since around 09:55 UTC on October 6, some reservations for guests enrolling as new loyalty members at Strawberry hotels have not appeared in Mews; reservations that do not create a new membership are processing normally. We’re working on a fix, and affected properties should check their booking channels for missing reservations and any failure notifications. Oct 6, 15:40 CEST Investigating - Since about 09:55 UTC, some reservations from Choice EDGE CRS and SynXis are not showing up in Mews. This happens when a reservation includes a new loyalty membership. We found the cause and our engineers are fixing it. Please check your channel or CRS for missing bookings. We will post an update when it is fixed. Oct 6, 15:04 CEST Oct 5, 2026 Delays in reservations and channel updates Resolved - Reservation processing and inventory synchronization between Mews and distribution channels are now fully operational. All delayed updates have been processed. Oct 5, 21:00 CEST Update - Reservation processing was delayed by up to 40 minutes and is now fully operational. All delayed reservations have been processed. Inventory synchronization (availability, rate and restriction updates to channels) is still slower than usual, and some properties may see delays. Oct 5, 19:24 CEST Update - Reservation processing and inventory synchronization between Mews and distribution channels are currently not progressing. New reservations may not appear in Mews, and availability, rate and restriction updates may not reach channels. Nothing is lost, everything is queued and will be processed once the issue is resolved Oct 5, 18:51 CEST Identified - We've identified the cause of the delayed availability, rate and restriction updates to some distribution channels. An unusually high volume of updates from a single connected system was slowing the processing queue for a subset of properties. The inventory queue is now recovering and delays are reducing. Affected properties will see their updates reach their channels as the backlog clears. Updates are not lost. We're monitoring closely and will post again once processing is back to normal. Oct 5, 18:23 CEST Investigating - We're aware that availability, rate and restriction updates from Mews to some distribution channels are being delayed for a subset of properties. Reservations from channels into Mews are not affected. Affected properties may see updates reach their channels later than usual. Updates are not lost and will be delivered once processing catches up. Oct 5, 17:12 CEST Errors accessing Flexkeeping Resolved - System access is restored. Oct 5, 18:26 CEST Monitoring - A fix has been deployed to production and service should be restored. The team are monitoring recovery. No data loss was incurred. Oct 5, 18:16 CEST Identified - We're aware of a subset of Flexkeeping Customers who are experiencing issues accessing the Flexkeeping website. The team have identified the issue are are deploying a hot-fix presently. Oct 5, 17:35 CEST Oct 4, 2026 Downgraded Performance - Connector API - kiosks, printers, integrations are affected Resolved - This incident has been resolved. Oct 4, 20:22 CEST Investigating - We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience. Oct 2, 14:48 CEST Oct 3, 2026 No incidents reported. Oct 2, 2026 Mews POS unavailable Postmortem - Read details Oct 8, 10:07 CEST Resolved - On 2 October 2026 between 15:14 and 15:41 CEST, Mews POS was slow or unavailable for all customers. Customers could not log in to POS or complete transactions. Our team identified the cause and reversed a configuration change within 20 minutes of the first alert. Service was fully restored at 15:41 CEST, and operations returned to normal shortly after. Oct 2, 15:30 CEST Investigating issues with the provisioning of the Guest Messenger Resolved - The new accounts were provisioned and the functionality is working. Oct 2, 09:22 CEST Investigating - We are currently investigating issues with provisioning new accounts for the Guest Messenger Oct 2, 09:05 CEST Oct 1, 2026 No incidents reported. Sep 30, 2026 Downgraded Performance Resolved - The issue causing slowness and timeouts in Mews, which began on September 25, has been resolved. All affected properties can now work normally. Sep 30, 14:43 CEST Monitoring - The problematic reports remain isolated to a separate component, reducing their impact on the rest of the system. The platform is operating normally, and we continue to monitor the situation while working on a permanent solution. Sep 29, 10:28 CEST Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them. To prevent this from happening use different browser that is not updated like edge/chrome. NOTE: this update was intended for a separate incident https://status.mews.com/incidents/jsp79g3qvh42 and was posted here by accident. Apologies for any confusion. Sep 28, 18:03 CEST Update - The system continues to operate normally, and we are monitoring it closely. Some reports may occasionally load slowly or fail to load while we work on a permanent fix. Sep 25, 16:53 CEST Update - We have identified the source of the degraded performance and applied a mitigation that isolates it from the rest of the system. The system should now be responding normally. Some users may still experience slowness when generating the Manager Report. We continue to investigate and monitor the situation. Sep 25, 16:13 CEST Monitoring - We see that the performance of the platform across all connections is back to normal. We will keep monitoring the incident. Sep 25, 14:10 CEST Investigating - We have noticed a downgraded performance of the system. We are currently looking into it. Thank you for your patience. Sep 25, 12:59 CEST AI tooling degraded due to Claude and Azure Foundry outage Postmortem - Read details Oct 7, 10:11 CEST Resolved - The impact from the issue is over as of Tuesday 29th 8PM utc Sep 30, 10:06 CEST Monitoring - We are aware of an issue affecting AI tooling. The cause is an outage at our AI provider and an Azure outage in the Sweden region. AI-powered features may be slow, return errors, or be unavailable. Core Mews functionality is not affected. Sep 29, 17:02 CEST Sep 29, 2026 Sep 28, 2026 Reservation creation issues in Morocco Postmortem - Read details Oct 8, 18:12 CEST Resolved - A fix has been deployed for the issues affecting reservation creation and modification for properties in the Morocco region. The issue should now be resolved and normal functionality restored. No further actions required as a result of the fix. Sep 28, 19:52 CEST Identified - The Mews team identified the issue and is working on a resolution. This issue affects most of the properties in Morocco region. It prevents users from creating new reservation and modifying them. To prevent this from happening use different browser that is not updated like edge/chrome. Sep 28, 18:06 CEST Sep 27, 2026 No incidents reported. Sep 26, 2026 No incidents reported. 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