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Accessibility Resource Center Skip to main content About Us Careers Support About Us Overview Who We Are Who We Are Overview Our Culture History and Timeline Headquarters & Contact Info Verizon Fact Sheet Leadership What We Do What We Do Overview Innovation Labs Broadband & Fiber Internet of Things Managed Security Verizon Ventures How We Lead How We Lead Overview Code of Conduct Management Governance Open Internet Policies Retiree Information State Government Affairs News News News Networks & Platforms Products & Plans Responsible Business Financial & Investor Public Safety Noticias News Alerts Signup Press Releases Press Releases Press Releases Media Contacts B-roll and images RSS Feeds Emergency resource center Verizon Fact Sheet Responsibility Overview Digital Inclusion Digital Inclusion Overview Verizon Innovative Learning Small Business Program Digital Wellness Value Cares Environmental Responsibility Environmental Responsibility Community Disaster Resilience Community Disaster Resilience Innovation Sustainability Human Prosperity Human Prosperity Overview Workforce Development AI Skills Training Small Business Supplier Program Employee Volunteers Sharing our Success Sharing our Success Overview Giving and Grants Product Responsibility Product Responsibility Overview Account Security Privacy Policy Parenting in a Digital World Parenting in a Digital World Overview Digital Parenting 101 Young children 3-8 Preteens 9-12 Teenagers 13-18 By topic Meet the editorial team Investor Relations overview Financial Reporting Financial Reporting Overview SEC Filings Annual Reports Quarterly Earnings Stock Information Dividend History Tax Information Fixed Income Asset-backed Securitization Corporate Governance Corporate Governance Overview Board of Directors Board Committees Shareowner Services Shareowner Services Overview Cost Basis Calculator Shareowner FAQs Responsible Business Reporting Responsible Business Reporting Overview News & Events News & Events Investor Events & Webcasts Investor Calendar News Alerts Signup Contact Investor Relations When Verizon is a business under the CCPA Verizon processes the personal information of business representatives for administrative purposes in order to manage the relationship with its customers. In such circumstances, Verizon is a business under the CCPA because it “determines the purposes and means of processing of” personal information that will be used. Personal information processed for these purposes will be retained in accordance with applicable law and/or Verizon records retention policies unless otherwise stated in the customer agreement. In addition, in a limited set of circumstances, Verizon may be considered a business under the CCPA in the course of providing services. This will occur when Verizon is providing services where Verizon determines how the personal information should be processed in order to provide the service. When Verizon is a processor In most cases, when providing services to business customers, Verizon will be a service provider under the CCPA or a processor under other privacy laws. This means that Verizon will act on the instructions of the customer with regards to the personal information. What types of personal information does Verizon process as a business under the CCPA? Verizon will process a limited amount of personal information in its role as a business under the CCPA. This will include: business representative contact and service information such as call detail records, location information, and IP address. What types of personal information does Verizon process as a service provider/processor? The type of data processed by Verizon will depend on the nature of the service. However, when processing personal information on behalf of its customers, Verizon is likely to process: IP address, call detail, names, business email addresses, business telephone numbers, and other product-specific data. Verizon Connect will process additional types of personal information when providing services. This may include the following data elements that are necessary to provide telematics service: end user email address, IP address, and geo-location data. In addition, a customer may elect to include optional data elements (e.g., Driver's License details). Data retention Where a specific data retention period is not defined for a service in the tables linked below, the retention period may be agreed to as part of the contractual negotiations on an individual customer basis and detailed in that contract. Privacy contact details For queries regarding data processing activities please submit the following webform: https://www.verizon.com/about/privacy/privacy-inquiries Security Please refer to the Verizon Security Summary for a description of the technical and organizational security measures that Verizon implements to comply with its obligations under applicable laws. Where additional security measures are necessary for particular services, these will be detailed in the customer’s contractual documentation. US description of processing of personal information by Verizon for services as a service provider or processor for a customer Please note that if you cannot find your service listed in the links below, you should contact your account team who can provide you with additional information where applicable. US description of processing of personal information Verizon Connect description of processing of personal information For further information regarding how Verizon will protect your data please see the Verizon Privacy Policy