Snapshot 83011
Normalized text
Scripts and page chrome removed; this is what change detection compares.
Privacy Policy
Effective Date: January 2025 |Last Updated: January 2025
At skie.io ("skie," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.
1. Information We Collect
Information You Provide to Us
Account Information
Name, email address, phone number
Company name and job title
Billing and payment information
Account credentials
Service Data
Cloud infrastructure configuration data
Usage patterns and metrics
Cost and performance data
Business process information for automation
Support tickets and communications
Communications
Emails, chat messages, and phone recordings (with consent)
Feedback and survey responses
Marketing preferences
Information Collected Automatically
Technical Information
IP address and device information
Browser type and operating system
Access times and referring URLs
Pages viewed and features used
Cookies and Tracking Technologies
Session cookies for authentication
Analytics cookies to improve our services
Preference cookies to remember your settings
Marketing cookies (with your consent)
Information from Third Parties
Cloud provider data (AWS and Azure) with your authorization
Business verification services
Marketing and analytics partners
Public sources and databases
2. How We Use Your Information
We use your information to:
Provide and Improve Our Services
Deliver cloud optimization recommendations
Execute managed services and automation
Process transactions and billing
Provide customer support
Improve our platform and develop new features
Communicate with You
Send service-related notifications
Respond to inquiries and support requests
Provide updates about new features
Send marketing communications (with consent)
Ensure Security and Compliance
Detect and prevent fraud
Monitor for security threats
Comply with legal obligations
Enforce our Terms of Use
Business Analytics
Analyze usage patterns and trends
Measure service performance
Conduct market research
Generate aggregated insights
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share information in these circumstances:
Service Providers
We share data with vendors who help us provide our services:
Cloud infrastructure providers
Communication platforms
Security and monitoring services
Business Transfers
If skie.io is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose information if required by law or if we believe disclosure is necessary to:
Comply with legal obligations
Protect our rights and property
Prevent fraud or security issues
Protect the safety of any person
With Your Consent
We may share information with third parties when you explicitly consent to such sharing.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
EncryptionData encrypted in transit and at rest
Access ControlsRole-based access with multi-factor authentication
Monitoring24/7 security monitoring and intrusion detection
ComplianceSOC 2 Type II audited, report available on request
Incident ResponseEstablished procedures for security incidents
While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your information only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer needed, we securely delete or anonymize it.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your information:
Access and Portability
Request a copy of the personal information we hold about you.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of your personal information, subject to certain exceptions.
Restriction
Request that we restrict processing of your information.
Objection
Object to certain uses of your information, including marketing.
Withdrawal of Consent
Withdraw consent where we rely on consent to process your information.
To exercise these rights, contact us at privacy@skie.io.
7. International Data Transfers
We are based in the United States. If you use our services from outside the US, your information will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.
9. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
Right to know what personal information we collect
Right to know if we sell or share personal information (we don't)
Right to opt-out of sale (not applicable as we don't sell data)
Right to non-discrimination for exercising privacy rights
10. European Privacy Rights (GDPR)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
Legal Basis: We process data based on consent, contract, legitimate interests, or legal obligations
Data Protection Officer: Contact our DPO at dpo@skie.io
Supervisory Authority: You may lodge a complaint with your local data protection authority
11. Cookie Policy
We use cookies and similar technologies to:
Essential Cookies
Required for our services to function properly (authentication, security, load balancing).
Analytics Cookies
Help us understand how visitors use our services (Google Analytics, etc.).
Marketing Cookies
Used to deliver relevant advertisements and measure campaign effectiveness.
You can control cookies through your browser settings. Disabling certain cookies may impact functionality.
12. Marketing Communications
Email Marketing
You can opt-out of marketing emails via the unsubscribe link
Service-related emails cannot be opted out of while using our services
Do Not Track
We do not currently respond to Do Not Track browser signals.
13. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Posting the new policy on this page
Updating the "Last Updated" date
Sending an email notification (for material changes)
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Data Protection Officer
skie.io, LLC
110 East Broward Blvd, Suite 1700
Fort Lauderdale, FL 33301
USA
Email: privacy@skie.io
For EU residents: dpo@skie.io
Additional Information for Specific Services
Sage (Cloud Optimization)
We access cloud metadata with read-only permissions
Cost and usage data is analyzed to provide recommendations
Historical data is retained for trend analysis
Muse (AI Automation)
We process business data to create automation workflows
AI models do not train on your data
Conversation logs are retained for quality and support
Guardian (Managed Services)
We access infrastructure for management purposes
Security logs and metrics are continuously monitored
Backup data is retained according to your retention policy
Your privacy is important to us. If you have any concerns, please don't hesitate to contact us.