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Privacy policy
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https://lucenia.io/privacy/
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Privacy Policy
Your Privacy Matters
We believe in transparency about how we collect, use, and protect your personal information.
Last Updated: June 11, 2024
Read the Full Privacy Policy
Data Collection
Information We Collect
We collect information through three primary channels to provide and improve our services.
Direct Submission
Information you provide when creating accounts or requesting support:
Name and email address
Profile picture
Company details
Postal address and phone numbers
Automatic Collection
Data collected automatically when you use our services:
Session date, time, and duration
Pages viewed and interactions
Device type and browser information
IP address and cookie data
Third-Party Sources
Information from external sources when applicable:
Linked services (e.g., Google Apps SSO)
Affiliate companies
Public sources including social media
Data Usage
How We Use Your Information
We use your information for legitimate business purposes to serve you better.
Provide and support product access
Improve services through usage analytics
Send technical notices and product updates
Detect and prevent fraud
Market products and run promotional campaigns
Comply with legal obligations
Data Sharing
Data Sharing Practices
We only share your information with trusted parties for specific purposes.
Service Providers
Hosting, authentication, and cybersecurity partners who help us operate our services.
Legal Authorities
When required by law or to protect our rights and the safety of our users.
Affiliate Companies
Companies within our corporate family for business operations.
With Your Consent
Third parties you authorize us to share your information with.
Your Rights
User Rights & Choices
You have control over your personal information. Here are your rights based on your location.
EEA/UK/Switzerland Residents
Rights under GDPR
Access your personal data
Update or correct inaccurate information
Request deletion of your data
Restrict processing of your data
Object to certain uses of your data
Withdraw consent at any time
US Residents
Rights under CCPA and state laws
Request access to your data
Request corrections to your data
Request deletion of your data
Opt-out of targeted advertising
Restrict sensitive data use
Non-discrimination for exercising rights
Security
Data Protection
We maintain technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse.
Lucenia implements industry-standard security practices including encryption, access controls, and regular security assessments to safeguard your data. For more details about our security practices, visit our Trust & Security page.
Questions About Your Privacy?
If you have questions about this privacy policy or want to exercise your rights, please contact our privacy team.
Contact Privacy Team
privacy@lucenia.io