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Legal
Terms of Use
Effective September 26, 2026
These Terms of Use ("Terms") govern your access to and use of the pronix.ai website and any content, downloads or forms made available through it (together, the "Site"), operated by Pronix Inc. ("Pronix", "we", "us" or "our"). By using the Site, you agree to these Terms. If you are using the Site on behalf of an organization, you represent that you have authority to bind that organization.
1. Not an offer of services
Content on the Site is provided for general information and thought leadership. It is not an offer to enter into a contract and does not create a client, advisory, employment or agency relationship. Delivery of services, pricing, scope, service levels and liability are governed exclusively by a separately executed Master Services Agreement or Statement of Work.
2. No professional advice; marketing content only
All materials on the Site — including solution and service descriptions, industry pages, partner-platform pages, case studies, use-case libraries, playbooks, reference architectures, benchmark and ROI figures, glossary entries, blog posts, explainer videos and briefs — are published for general marketing, educational and thought-leadership purposes only. They do not constitute legal, tax, accounting, investment, medical, clinical, security, engineering, procurement or regulatory advice, are not a recommendation to buy, license or deploy any specific product or platform, and should not be relied upon in place of professional advice specific to your situation. Pronix Inc. accepts no obligation or liability for any decision made or action taken based on Site content.
3. Intellectual property
The Site, its design, code, content, trademarks and logos are owned by or licensed to Pronix. You may view and print reasonable portions of the Site for your own internal, non-commercial reference. You may not copy, republish, redistribute, reverse engineer, scrape, mirror, or use the Site or its content for training AI models without our prior written consent, except as expressly permitted by law. All rights not expressly granted are reserved.
4. Acceptable use
You agree not to:
use the Site in violation of any law or third-party right;
attempt to gain unauthorized access to any account, system or data;
interfere with, disrupt or place unreasonable load on the Site;
upload malware, spam or misleading content;
use the Site to develop a competing offering, benchmark for commercial gain, or scrape data at scale.
5. Case studies, metrics and illustrative content
Case studies, customer stories, outcome metrics, ROI figures, benchmarks, infographics, explainer videos, sample architectures, use-case libraries and similar materials published on the Site are provided for illustrative and educational purposes only. Unless expressly attributed to a named client with their written consent, examples are composite, anonymized or representative of engagements Pronix or its practitioners have delivered, and client identities, sectors, and specific figures may have been generalized, rounded, aggregated, redacted or fictionalized to protect confidentiality. Results depend on many factors specific to each engagement (data quality, scope, platform, change management, regulatory context, etc.) and are not a guarantee, warranty or prediction of the results any particular customer will achieve. Nothing on the Site should be relied upon as a commitment, service-level, performance guarantee, or promise of outcome.
6. Third-party trademarks, platforms and materials
The Site references third-party products, platforms, brands, logos and services (for example, Amazon Connect, Genesys, NICE CXone, Salesforce, Microsoft, Google, AWS, Kore.ai, ServiceNow, Google, Twilio and others). All such names, logos and trademarks are the property of their respective owners and are used solely for nominative, identification and interoperability purposes under fair-use principles. Their inclusion does not imply endorsement, sponsorship, partnership tier, certification, or affiliation beyond any relationship that is expressly and separately confirmed in writing. Pronix is not responsible for the content, performance, availability, licensing terms, pricing or roadmap of any third-party product or platform, and any reliance on third-party information on the Site is at your own risk. Links to third-party sites are provided for convenience only.
7. Forward-looking and thought-leadership statements
Statements on the Site that are not historical facts — including references to industry trends, market outlooks, capability roadmaps, AI/GenAI/agentic forecasts, adoption projections, or expected benefits — are forward-looking and reflect the personal or organizational views of the author at the time of publication. They are subject to change without notice and involve known and unknown risks and uncertainties. Pronix disclaims any obligation to update or revise any such statement and makes no representation that any projected outcome will occur.
8. Forms, submissions and feedback
When you submit information through a form, you represent that the information is accurate and that you have the right to provide it. If you send us ideas, suggestions or feedback, you grant us a perpetual, worldwide, royalty-free license to use them without obligation. Do not send us confidential information outside a signed agreement.
9. Availability and changes
We may modify, suspend or discontinue any part of the Site at any time without notice. We may update these Terms; changes take effect when posted. Your continued use of the Site constitutes acceptance of the updated Terms.
10. Disclaimers
THE SITE AND ALL CONTENT ON IT — INCLUDING SOLUTION DESCRIPTIONS, INDUSTRY PAGES, CASE STUDIES, USE-CASE LIBRARIES, GLOSSARY ENTRIES, BLOG POSTS, EXPLAINER VIDEOS, INFOGRAPHICS, METRICS, BENCHMARKS AND ANY OTHER MATERIALS — ARE PROVIDED FOR GENERAL MARKETING AND INFORMATIONAL PURPOSES ONLY AND ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS OR FREEDOM FROM ERROR. PRONIX MAKES NO REPRESENTATION OR WARRANTY THAT ANY SOLUTION, INDUSTRY APPROACH, PARTNER PLATFORM CAPABILITY, OUTCOME METRIC OR RECOMMENDATION DESCRIBED ON THE SITE WILL BE SUITABLE, AVAILABLE, LAWFUL OR EFFECTIVE FOR YOUR USE CASE. PRONIX INC. HAS NO OBLIGATION OR LIABILITY WITH RESPECT TO ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON THE SITE OR ITS CONTENT; ANY SUCH RELIANCE IS AT YOUR SOLE RISK.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRONIX AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE OR ITS CONTENT, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SITE WILL NOT EXCEED USD $100. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
12. Indemnification
You agree to defend, indemnify and hold harmless Pronix and its affiliates from any claim or demand arising out of your breach of these Terms, your misuse of the Site or its content, or your violation of any law or third-party right.
13. Interactive tools, calculators and AI assistants
The Site offers interactive tools — including ROI and business-case calculators, readiness scores, assessment questionnaires, sample reports and an AI-powered chat assistant. Outputs from these tools are automated, illustrative estimates generated from the inputs and assumptions you supply. They are modelling aids only: they are not an audit, valuation, architecture review, quotation, proposal, or professional opinion, they may be incomplete or inaccurate, and they must not be relied upon for investment, procurement, staffing, clinical, financial or regulatory decisions. AI-generated responses may contain errors; verify anything material with a Pronix representative in writing. Please do not submit confidential, regulated, payment-card, health or other sensitive personal data into any interactive tool or chat window.
14. Governing law; disputes
These Terms are governed by the laws of the State of New Jersey, USA, without regard to conflicts of laws principles. The exclusive venue for any dispute arising out of or related to these Terms will be the state or federal courts located in Middlesex County, New Jersey, and you consent to their personal jurisdiction. If you are a consumer, mandatory local law may grant you additional rights.
15. Copyright complaints (DMCA notice and takedown)
Pronix respects the intellectual property rights of others. If you believe content on the Site infringes a copyright you own or control, send a written notice to our designated agent at info@pronix.ai (subject line: "DMCA Notice"), or by mail to Pronix Inc., Attn: Legal — DMCA Agent, 666 Plainsboro Rd, Suite 1361, Plainsboro, NJ 08536, USA. To be effective under 17 U.S.C. § 512(c)(3), your notice must include:
your physical or electronic signature;
identification of the copyrighted work you claim has been infringed;
identification of the material you claim is infringing, with enough detail (including the URL) for us to locate it;
your name, mailing address, telephone number and email address;
a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent or the law; and
a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf.
We will review complete notices promptly and may remove or disable access to the material. If your material was removed and you believe it was removed in error or misidentified, you may send a counter-notice containing the elements required by 17 U.S.C. § 512(g)(3) to the same address. Notices that are knowingly materially false may result in liability for damages under 17 U.S.C. § 512(f). To report a trademark, brand or logo misattribution instead, email info@pronix.ai with the mark, your rights and the URL.
16. Contact
Pronix Inc., 666 Plainsboro Rd, Suite 1361, Plainsboro, NJ 08536, USA — info@pronix.ai.