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NewNew: The enterprise guide to Agentic AI — 24 min read. Read the guide → Read → Trust & Security Enterprise-grade security, privacy and AI governance — by default. pronix.ai builds and operates AI systems for regulated industries — healthcare, insurance, banking and BPO. Tenant-scoped deployments · Human-in-the-loop · Full decision trace This page summarizes the security, privacy and compliance posture we apply to every engagement. For a copy of our security package, DPA or sub-processor list, contact us. Security posture How we handle customer data and AI workloads. Data isolation Tenant-scoped, region-pinned deployments. Customer data is never used to train shared models. Encryption In transit (TLS 1.2+) and at rest. Secrets stored in customer-owned KMS wherever supported. Access control SSO, RBAC, least-privilege service accounts and just-in-time access for delivery teams. Human-in-the-loop Guarded actions, approvals and escalation on every agentic workflow that touches systems of record. Evaluation & monitoring Golden datasets, adversarial tests, drift monitoring and full trace of prompts, tools, decisions and outcomes. Sub-processors Named list maintained per engagement. Model providers, cloud platforms and CCaaS vendors disclosed in the DPA. Compliance Frameworks and regulations we align to. EU AI Act Governance patterns for risk classification, transparency and human oversight. PCI DSS Handling patterns for regulated payment flows in contact-center deployments. Attestations, audit reports and certification letters available under NDA on request. pronix.ai is not a certification authority — statements above reflect our operating posture, not third-party certification of your deployment. Shared responsibility Who owns what. Customer Owns identity, data classification, business policies, sub-processor approval and production access decisions. pronix.ai Designs, implements and operates the AI system: architecture, controls, evaluation, monitoring and change management. Platform / cloud Underlying cloud, CCaaS and model providers operate the physical and platform layers per their own certifications. Partner assurance Certified across the platforms we deliver on. Pronix.ai is an AWS Advanced Partner and AWS Generative AI Competency Partner. Microsoft Solutions Partner Genesys AppFoundry NICE DEVone Salesforce Consulting Kore.ai Reseller and Strategic Implementation Partner Google Cloud Partner Five9 Partner Incident response How to reach us on security or privacy matters. Security & vulnerability reports Email security@pronix.ai. We acknowledge within 1 business day and coordinate disclosure with you. Privacy requests Email info@pronix.ai for data-subject requests, DPA copies and sub-processor lists. This page is maintained by Pronix Inc. and reflects the security and compliance posture of pronix.ai engagements. It is app-owner content, not independent third-party verification.