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Organizational Security Information Security Program Bedroc has an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants. Third-Party Audits Our organization undergoes independent third-party assessments to test our security and compliance controls. Roles and Responsibilities Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all security policies. Security Awareness Training Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management. Confidentiality All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work. Background Checks We perform background checks on all new team members in accordance with local laws. Cloud Security Cloud Infrastructure Security All our services are hosted with Amazon Web Services (AWS) or Microsoft Azure. They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security and Azure Security. Encryption at Rest All databases are encrypted at rest. Encryption in Transit Our applications encrypt in transit with TLS/SSL only. Vulnerability Scanning We perform vulnerability scanning and actively monitor for threats. Logging and Monitoring We actively monitor and log cloud services. Business Continuity and Disaster Recovery We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users. Incident Response We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication. Access Security Permissions and Authentication Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), multi-factor authentication (MFA) and strong password policies to ensure access to services are protected. Least Privilege Access Control We follow the principle of least privilege with respect to identity and access management. Quarterly Access Reviews We perform quarterly access reviews of all team members with access to sensitive systems. Password Requirements All team members are required to adhere to a minimum set of password requirements and complexity for access. Password Managers All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity. Vendor and Risk Management Annual Risk Assessments We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud. Vendor Risk Management Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor. Contact Us If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact [email protected].