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Terms of Service biia Group LLC
Effective Date: April 1, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client", "User", or "you") and biia Group LLC ("biia", "we", "our", or "us"), governing your access to and use of biia's platform, products, APIs, and services (collectively, the "Services").
By accessing, registering for, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Services.
If you are entering into these Terms on behalf of an entity, you represent and warrant that you have the authority to bind such entity.
2. Nature of the Services
biia provides access to a cloud-based Software-as-a-Service (SaaS) platform designed to enable:
Artificial intelligence and machine learning capabilities
Conversational automation and omnichannel communication
Data processing, orchestration, and analytics
Integration via APIs with enterprise and third-party systems
The Services are delivered through a scalable, multi-tenant infrastructure and may evolve continuously. biia reserves the right to modify, enhance, suspend, or discontinue any aspect of the Services at its sole discretion.
3. Account Registration and Security
You agree to:
Provide accurate, current, and complete information
Maintain the confidentiality of credentials
Restrict access to authorized users
Notify biia of unauthorized access or breaches
You are responsible for all activity under your account.
4. Acceptable Use
You shall not:
Use the Services unlawfully
Process data in violation of applicable laws
Interfere with system integrity
Attempt unauthorized access
Reverse engineer or extract technology
Circumvent security controls
biia may monitor and enforce compliance.
5. Client Data and Compliance
You retain ownership of Client Data.
You represent that:
You have all necessary rights and consents
You comply with applicable regulations
Data does not violate third-party rights
biia acts as a processor and is not responsible for Client Data.
6. Artificial Intelligence and Outputs
You acknowledge that:
Outputs may be probabilistic
Outputs may contain inaccuracies
Outputs require validation
You are responsible for their use.
7. Intellectual Property and Platform Ownership
All rights, title, and interest in and to the Services, including software, AI models, APIs, architecture, configurations, and documentation (collectively, the "Platform Technology"), are and shall remain the exclusive property of biia or its licensors.
Nothing in these Terms grants ownership rights to the Client.
biia grants a limited, non-exclusive, non-transferable license to use the Services.
Client shall not:
Copy, reproduce, or distribute
Reverse engineer
Create derivative works
Build competing solutions
8. Third-Party Infrastructure and Dependencies
The Services rely on third-party infrastructure and systems.
biia is not liable for failures caused by such providers beyond its control.
9. Service Availability and Operational Standards
The Services are provided under commercially reasonable SaaS standards.
You acknowledge that:
Interruptions may occur
Maintenance may occur
Performance may vary
biia does not guarantee uninterrupted operation.
10. Fees and Payment
Services may be subject to:
Subscription fees
Usage-based pricing
biia may suspend access for non-payment. Fees are non-refundable unless agreed otherwise.
11. Suspension and Termination
biia may suspend or terminate access for:
Violation of Terms
Non-payment
Security risks
Legal obligations
12. Disclaimer of Warranties
Services are provided "as is". biia disclaims all implied warranties.
13. Limitation of Liability
biia's liability is limited to fees paid in the previous 12 months. biia is not liable for indirect damages, data loss, or misuse.
14. Indemnification
You agree to indemnify biia against claims arising from your use.
15. Governing Law
Florida, United States.
16. Changes
Terms may be updated at any time.
17. Contact
policy@biiagroup.com
Privacy Policy biia Group LLC
Effective Date: April 1, 2026 · Last Updated: April 1, 2026
1. Introduction
biia Group LLC ("biia", "we", "our", or "us") is a global technology company that develops, operates, and provides access to scalable software platforms and digital infrastructure, including solutions based on artificial intelligence, machine learning, data processing, cloud computing, and omnichannel communication systems.
biia operates primarily under a Software-as-a-Service (SaaS) and platform-based model, delivering technology solutions to enterprise, mid-market, and global clients across multiple jurisdictions.
This Privacy Policy describes how biia collects, processes, uses, stores, discloses, transfers, and protects personal data in connection with its platform, services, APIs, integrations, and digital properties worldwide.
2. Scope of Application
This Privacy Policy applies globally and governs the processing of personal data in connection with:
Access to and use of biia's platform and services
Client implementations and end-user interactions
Websites, applications, and digital assets operated by biia
Communications conducted via APIs, messaging platforms (including but not limited to WhatsApp), web applications, and integrations with third-party systems
This Policy applies regardless of the geographic location of the user, client, or data subject.
3. Roles and Responsibilities
Depending on the context of processing:
biia acts as a Data Processor when processing personal data on behalf of its clients
biia acts as a Data Controller for platform operations, analytics, security, compliance, and internal business purposes
Clients acting as Data Controllers are solely responsible for establishing lawful bases for processing, providing appropriate notices to end-users, and ensuring compliance with applicable data protection laws.
4. Categories of Personal Data
biia may process the following categories of personal data:
Identification data (e.g., name, email address, phone number)
Communication data (e.g., messages, chat inputs, interaction content)
Behavioral and usage data (e.g., preferences, interaction patterns, engagement signals)
Technical data (e.g., IP address, device identifiers, logs, session data, network information)
Client-provided data and datasets
Data obtained through integrations with third-party platforms and services
5. Purpose of Processing
Personal data is processed for the following purposes:
To provide, operate, maintain, and improve biia's SaaS platform and services
To enable automated, real-time, and AI-driven interactions across digital channels
To support API integrations and interoperability with enterprise systems
To optimize system performance, scalability, and reliability
To ensure platform security, monitoring, fraud detection, and risk mitigation
To comply with applicable legal, regulatory, and contractual obligations
6. Artificial Intelligence and Automated Processing
biia integrates artificial intelligence and machine learning technologies into its platform. Processing activities may include:
Automated responses and conversational interactions
Predictive analytics and decision-support systems
Workflow automation and optimization
biia implements safeguards including:
Data minimization and purpose limitation
Controlled and secure processing environments
Restrictions on the use of sensitive or regulated data
Human oversight where required
biia does not use client data to train generalized or shared AI models without explicit contractual authorization.
7. SaaS Infrastructure and Data Segregation
biia operates a multi-tenant cloud architecture designed to ensure:
Logical segregation of data between clients
Role-based access control and authentication mechanisms
Secure processing environments within cloud infrastructure
This architecture enables scalability while preserving data isolation, confidentiality, and integrity.
8. Data Sharing and Disclosure
biia does not sell, rent, or commercialize personal data.
Personal data may be disclosed or processed under the following circumstances:
a. Infrastructure and Technology Providers
Including but not limited to: Amazon Web Services (AWS), Meta Platforms, Inc., Infobip.
b. Subprocessors
Authorized third parties supporting hosting, analytics, monitoring, integrations, and communications. All subprocessors are subject to contractual obligations and security standards.
c. Clients
Where biia acts as a Data Processor.
d. Legal and Regulatory Authorities
When required by applicable law, legal process, or enforceable governmental request.
e. Corporate Transactions
In connection with mergers, acquisitions, financing, or restructuring.
All disclosures are subject to appropriate safeguards and limited to necessary scope.
9. International Data Transfers
biia operates globally and may process personal data across multiple jurisdictions, including but not limited to the United States, Latin America, Europe, and other regions.
By using biia's platform, users acknowledge and agree that their personal data may be transferred and processed outside their country of residence.
biia implements appropriate safeguards, including contractual protections and technical controls, to ensure lawful and secure transfers.
10. Security and Protection Measures
biia implements enterprise-grade technical and organizational measures, including:
Encryption of data in transit and at rest
Identity and Access Management (IAM)
Role-based access control and least privilege principles
Multi-factor authentication (MFA)
Secure API authentication and authorization
Continuous monitoring, logging, and anomaly detection
Infrastructure-level protections within cloud environments
biia follows a "security by design and by default" approach. No system is completely secure, and users acknowledge inherent risks.
11. Data Retention and Lifecycle Management
Personal data is retained only as long as necessary to fulfill the purposes described in this Policy and to comply with legal, regulatory, and contractual obligations.
Retention depends on:
Nature of the service
Client configurations
Legal requirements
Security and auditing needs
Data is securely deleted or irreversibly anonymized when no longer required.
12. Data Subject Rights
Individuals may have rights including:
Access
Rectification
Erasure
Restriction
Portability
Objection
To submit a request: policy@biiagroup.com
Where biia acts as Data Processor, requests must be directed to the client.
13. Policy Updates and Governance
biia may update this Privacy Policy to reflect:
Changes in laws
Technological developments
Security practices
Business operations
Updates are effective upon publication. biia maintains internal governance processes to ensure compliance with evolving standards.
14. Governing Law
This Privacy Policy is governed by the laws of the State of Florida, United States.
15. Contact
policy@biiagroup.com
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