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Privacy Policy Keeping Your Info Secure Effective Date: May 4th, 2026 1. Introduction At Cloud Latitude, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (cloudlatitude.com), use our services, or engage with us in any other way. By using our Site, you agree to the practices described in this policy. 2. Information we collect We may collect the following types of information: a. Information you provide directly Name, email address, phone number, and other contact details you submit through forms on our Site. Information shared during conversations with our AI Agent or voice AI agent, including recordings of those conversations. Recordings are used to summarize your inquiry and pass relevant details to our advisors. b. Technical data IP address, browser type, operating system, and device information collected automatically when you visit our Site. c. Usage data Information about how you navigate and interact with our Site, including pages visited, time spent, and links clicked. d. Cookies and tracking data Data collected through cookies and similar tracking technologies, including data gathered via Google Analytics. See Section 6 for more detail. 3. How we use your information We use the information we collect to: Provide, maintain, and improve our services and website. Respond to your inquiries and deliver customer support, including through our AI Agent and voice AI agent. Route your information to the appropriate Cloud Latitude advisor for follow-up. Send you updates, newsletters, or other communications you have requested or consented to. Analyze usage trends to improve our website and service experience. Comply with legal obligations and protect the rights of Cloud Latitude and its users. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review. 4. Voice AI agent and recorded conversations Our Site features a voice AI agent that may initiate conversations to help identify and expedite solutions for your needs. Please be aware of the following: Conversations with the voice AI agent may be recorded. Recordings are used solely to summarize your inquiry and share relevant details with our advisors. We use a third-party AI provider to support these voice conversations. That provider processes your conversation data under a confidentiality. Do not share sensitive personal information, financial data, passwords, or proprietary business information during these interactions. 5. How we protect your information We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. 6. Cookies and tracking technologies Our website uses cookies and similar tracking technologies, including Google Analytics, to enhance user experience and analyze website traffic. Google Analytics collects information such as how often users visit the Site, what pages they visit, and what other sites they visited prior to arriving on our Site. We use this data in aggregate form to improve our Site. You can opt out of Google Analytics data collection by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You may also control cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our Site. 7. Sharing your information We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances: Service providers: Trusted partners and vendors who assist us in operating our Site or delivering our services, including our third-party AI provider, under strict confidentiality agreements. Legal requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Cloud Latitude, our users, or others. Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction. We will notify you of any such change via a prominent notice on our Site. 8. Data retention We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will delete or anonymize it in a reasonable and secure manner. 9. Your rights You have the right to: Access the personal information we hold about you. Request correction of inaccurate or incomplete information. Request deletion of your personal information, subject to legal retention requirements. Opt out of marketing communications at any time by contacting us or using the unsubscribe link in any email we send. To exercise any of these rights, please contact us using the information in Section 11. 10. Changes to this Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy. 11. Contact us For questions or concerns regarding this Privacy Policy or your personal information, please contact us at: Cloud Latitude 4445 A1A Vero Beach, FL 32963 Email: [email protected] Phone: (888) 971-0311 Unlock 30%+ in savings and take control of your IT investments Talk to an expert