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Voxai Solutions - AI-Powered Cloud Contact Centers | CX Innovation
Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, share, and protect your personal information, including information provided in connection with our website, services, and communications.
Last Updated: September 16, 2026
Introduction
Voxai Solutions, Inc. ("Voxai," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit our website, use our services, or interact with us.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
This Privacy Policy applies to information we collect through our website (www.voxai.com), our contact center solutions, customer experience services, and any related services or communications.
1. Information We Collect
1.1 Information You Provide
We collect information that you provide directly to us, including your name, email address, phone number, mobile telephone number, company name, and job title. We may also collect information you provide when you contact us, request information, use our services, or otherwise communicate with us. In addition, we may collect any other information that you choose to provide to us.
1.2 Information We Collect Automatically
When you access our website or use our services, we automatically collect certain information, including your IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and other usage and technical information.
1.3 Information from Third Parties
We may receive information about you from third parties, including business partners, technology partners, and publicly available sources.
2. How We Use Your Information
2.1 Service Delivery
We use your information to provide, maintain, and improve our services, process transactions, send service-related communications, and respond to your inquiries.
2.2 Communication
We may use your information to send you technical notices, updates, security alerts, administrative messages, and marketing communications about our products and services, subject to applicable laws and your communication preferences.
2.3 Analytics and Improvement
We use collected information to understand how users interact with our services, monitor and analyze trends, usage, and activities, and improve our website and services.
2.4 Legal Compliance
We may use your information to comply with legal obligations, enforce our terms and conditions, and protect the rights, property, and safety of Voxai, our users, and others.
3. SMS / Text Messaging Terms & Consent
3.1 SMS Communications
Where Voxai offers SMS or text messaging communications, we may send text messages to a mobile telephone number when you have provided the number and, where required, affirmatively opted in to receive SMS communications
SMS messages may include service-related communications, notifications, support-related communications, information regarding interactions or services you have requested, or other communications described at the time of enrolment.
3.2 SMS Consent
By providing your mobile telephone number and affirmatively opting in to receive SMS communications, you consent to receive text messages from Voxai for the purposes described at the time of opt-in.
Consent to receive SMS messages is not a condition of purchasing any goods or services from Voxai.
Your consent applies only to the SMS communications and purposes described at the time of opt-in and does not authorize unrelated third-party marketing communications.
3.3 Message Frequency
Message frequency may vary depending on your interactions with Voxai, the services you use, and the type of SMS communication for which you have opted in.
3.4 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
3.5 Opting Out of SMS Messages
You may opt out of receiving SMS messages from Voxai at any time by replying STOP to an SMS message from us.
After you send STOP, you may receive a final message confirming your request. You will not receive further SMS messages from Voxai unless you subsequently opt in again, except where permitted or required for administrative or transactional purposes.
3.6 Help
For assistance with SMS communications, reply HELP to the SMS message or contact us using the contact information provided in Section 14 of this Privacy Policy.
3.7 Mobile Information and SMS Data
Mobile telephone numbers and SMS consent information are handled in accordance with this Privacy Policy. We use appropriate technical and organizational measures to protect personal information and limit access to authorized personnel and service providers as necessary to provide our services.
Voxai does not sell personal information for purposes unrelated to the services and communications described in this Privacy Policy.
Where third-party service providers are used to facilitate SMS communications, those providers may process information on Voxai's behalf in accordance with applicable contractual, legal, and security requirements.
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including hosting, analytics, customer service, marketing, messaging, and technical support.
4.2 Business Partners
We may share information with our technology partners and business partners to provide integrated solutions and services to our customers.
4.3 Legal Requirements
We may disclose your information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights or comply with legal obligations.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.5 With Your Consent
We may share your information with third parties when we have your explicit consent to do so.
5. Data Security
5.1 Security Measures
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments.
5.2 Data Transmission
We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
5.3 Limitations
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Cookies and Tracking Technologies
6.1 Cookies
We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies are small data files stored on your device that help us improve our services and your experience.
6.2 Types of Cookies
We use essential cookies (necessary for website functionality), analytics cookies (to understand user behavior), and marketing cookies (to deliver relevant advertisements).
6.3 Cookie Management
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
6.4 Third-Party Analytics
We use third-party analytics services, including Google Analytics, to analyze website traffic and usage patterns. These services may use cookies and similar technologies.
7. Your Rights and Choices
7.1 Access and Update
You have the right to access, correct, or update your personal information. You can do this by contacting us at info@voxai.com.
7.2 Data Deletion
You may request deletion of your personal information, subject to certain legal obligations and legitimate business purposes that require us to retain certain data.
7.3 Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications or by contacting us directly.
SMS opt-out requests are handled as described in Section 3.5.
7.4 Do Not Track
Some browsers have "Do Not Track" features that allow you to tell a website not to track you. We currently do not respond to Do Not Track signals.
7.5 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
8. Data Retention
8.1 Retention Period
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8.2 Deletion
When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
9. International Data Transfers
9.1 Global Operations
Voxai operates globally, and your information may be transferred to and processed in countries other than your country of residence, including the United States and India.
9.2 Data Protection
When we transfer personal information internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.
10. Children's Privacy
10.1 Age Restriction
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
10.2 Parental Notice
If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.
11. Third-Party Links
11.1 External Websites
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these third-party sites.
11.2 User Responsibility
We encourage you to read the privacy policies of any third-party websites you visit.
12. California Privacy Rights
12.1 CCPA Rights
If you are a California resident, you have specific rights under applicable California privacy laws, including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale or sharing of personal information where applicable.
12.2 Non-Discrimination
We will not discriminate against you for exercising your applicable privacy rights.
12.3 Exercising Rights
To exercise your California privacy rights, please contact us at info@voxai.com or call us at +1 972-691-3333.
13. GDPR Compliance
13.1 Legal Basis
For users in the European Economic Area (EEA), we process personal information based on legal grounds including consent, contractual necessity, legal obligations, and legitimate interests.
13.2 GDPR Rights
If you are in the EEA, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and objection.
13.3 Supervisory Authority
You have the right to lodge a complaint with a supervisory authority in your country of residence.
14. Changes to This Privacy Policy
14.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
14.2 Notification
We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
14.3 Continued Use
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Voxai Solutions, Inc.
635 Fritz Drive, Suite 220
Coppell, Texas 75019
Email: info@voxai.com
Phone: +1 972-691-3333
We will respond to your inquiry within a reasonable timeframe, typically within 30 days.
Questions About Our Privacy Practices?
We're here to help. Contact us if you have any questions or concerns about how we handle your data or SMS communications.
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