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Privacy Policy
Learn how Mutire collects, uses, and protects personal information on Mutire Cloud. Review your rights, choices, and how we handle your data.
Effective: June 2026
Welcome to the Mutire website (the "Site"). Mutire Inc. ("Mutire," "we," "us," or "our") provides high-performance cloud infrastructure and related services ("Mutire Cloud Services"). This Privacy Policy explains what personal data we collect when you use our Site and/or Mutire Cloud Services, why we collect it, and how that data is used.
By using the Site and/or Mutire Cloud Services and providing us with your personal data, you consent to the processing described in this Privacy Policy. This Privacy Policy does not apply to content hosted or processed on behalf of our customers through Mutire Cloud Services, that processing is governed by our customer agreements and applicable data processing terms.
Table of Contents
Personal Information We Collect
How We Use Personal Information
Cookies
How We Share Personal Information
Location of Personal Information
How We Secure Information
Access and Choice
Children's Personal Information
Retention of Personal Information
Contacts, Notices, and Revisions
Personal Information We Collect
We collect your personal information in the course of providing Mutire Cloud services to you. We take data collection seriously and only collect what is necessary to provide, secure, and improve our services.
Information You Give Us
We collect any information you provide in relation to Mutire Cloud services, including:
Your name, email address, physical address, phone number, and other contact information
Payment information, including credit card and bank account information (processed securely through PCI-compliant systems)
Account credentials, usernames, and authentication information
Information about your organization and your contacts
Content of feedback, testimonials, inquiries, support tickets, and communications with us
Corporate and financial information, VAT numbers, and other tax identifiers
Automatic Information
We automatically collect certain types of information when you interact with Mutire Cloud services, including:
Network and connection information, such as IP address and Internet service provider details
Computer and device information, such as device type, browser type and version, operating system, and time zone
Location information (when permitted)
Usage metrics, technical errors, diagnostic reports, settings preferences, and API call logs
URL clickstream data, page interaction information, and content you viewed or searched for
Information from Other Sources
We might collect information about you from other sources, including:
Marketing, sales generation, and recruitment information from partners
Subscription, purchase, support, or other information about your interactions with products and services
Credit history information from credit bureaus (where applicable)
How We Use Personal Information
We use your personal information to operate, provide, and improve Mutire Cloud services. Our purposes for using personal information include:
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Provide Mutire Cloud services
We use your personal information to provide and deliver Mutire Cloud services and process transactions related to our services, including registrations, subscriptions, purchases, and payments.
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Measure, Support, and Improve Mutire Cloud services
We use your personal information to measure use of, analyze performance of, fix errors in, provide support for, improve, and develop Mutire Cloud services. This includes security monitoring and threat detection to protect our services and customers.
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Recommendations and Personalization
We use your personal information to recommend Mutire Cloud services that might be of interest to you, identify your preferences, and personalize your experience with our services.
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Comply with Legal Obligations
In certain cases, we have a legal obligation to collect, use, or retain your personal information. For example, we collect payment information for identity verification and compliance with financial regulations.
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Communicate with You
We use your personal information to communicate with you in relation to Mutire Cloud services via different channels (e.g., by phone, email, chat) and to respond to your requests, including security alerts and service updates.
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Security and Fraud Prevention
We use your personal information to prevent and detect fraud, abuse, and security threats in order to protect the security of our customers, Mutire, and others.
Cookies
To enable our systems to recognize your browser or device, and to provide, market, and improve Mutire Cloud services, we and approved third parties use cookies and other identifiers. Cookies help us understand how you use our services and improve your experience.
For more information about cookies and how we use them, please refer to our Cookie Policy. You can manage your cookie preferences through your browser settings.
How We Share Personal Information
Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others.
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Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include delivering services, sending communications, processing payments, assessing credit and compliance risks, analyzing data, providing marketing assistance, and conducting customer relationship management. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.
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Business Transfers
As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in this Privacy Policy.
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Protection of Us and Others
We release account and other personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and other agreements, or protect the rights, property, or security of Mutire, our customers, or others. This includes exchanging information with other companies and organizations for fraud prevention and detection and credit risk reduction.
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At Your Option
Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.
Location of Personal Information
Mutire Inc. maintains its principal office at 145 1/2 Church Street, Unit 5, Toronto, Ontario M5B 1Y4, Canada. Depending on the scope of your interactions with Mutire Cloud services, your personal information may be stored in or accessed from Canada and other countries where we or our service providers operate.
Whenever we transfer personal information to other jurisdictions, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws, including implementing appropriate safeguards such as standard contractual clauses.
How We Secure Information
At Mutire, security and privacy are core priorities. We design our systems with your data protection in mind.
We implement technical and organizational measures to protect your personal information, including:
We maintain comprehensive compliance programs that validate our security controls, including SOC 2, ISO 27001, and other industry standards
We protect the security of your information during transmission to or from Mutire websites, applications, products, or services by using encryption protocols and software (TLS/SSL)
We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data
We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you
Access and Choice
You can view, update, and delete certain information about your account and your interactions with Mutire Cloud services. You have choices about the collection and use of your personal information. Many Mutire Cloud services include settings that provide you with options as to how your information is being used.
Account Information
If you want to add, update, or delete information related to your account, please contact our support team. When you update or delete any information, we usually keep a copy of the prior version for our records and security purposes.
Contact Support
Communications
If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences. You can opt out of marketing communications while still receiving important service-related messages.
Children's Personal Information
Mutire Cloud services are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
Retention of Personal Information
We keep your personal information for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as permitted or as may be required by law, or as otherwise communicated to you. When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Contacts, Notices, and Revisions
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Contact Mutire Privacy Team
Email: privacy@mutire.com
Mail: Mutire Inc.
ATTN: Privacy
145 1/2 Church Street
Unit 5
Toronto, Ontario M5B 1Y4
Canada
Visit Contact Page
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and notify you of any material changes by email or through a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.