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Terms of Use
End-User License Agreement governing the use of AroraCyber software solutions.
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End-User License Agreement -- Version: June 2025 1.0
1. Acceptance of Terms
By accessing, downloading, installing, or using any AroraCyber software product, platform, or service (collectively, the "Software"), the Customer agrees to be bound by the terms and conditions set forth in this End-User License Agreement ("Agreement"). If the Customer does not agree to these terms, they must not access or use the Software.
2. Definitions
The following terms shall have the meanings assigned to them below whenever they appear in this Agreement:
Software(Section 1)
Any AroraCyber product, module, platform, or service made available to the Customer, including but not limited to the Citadel platform and its associated modules.
Customer
The individual, organization, or entity that has entered into this Agreement and is authorized to use the Software.
Authorized User
Any individual granted access to the Software by the Customer in accordance with the applicable subscription or license tier.
Confidential Information
Any non-public information disclosed by either party, including but not limited to technical data, trade secrets, business plans, and security configurations.
Documentation
All user guides, technical manuals, API references, and related materials provided by AroraCyber in connection with the Software.
3. License Grant
Subject to the terms and conditions of this Agreement and payment of all applicable fees, AroraCyber grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Software during the subscription term solely for the Customer's internal business operations.
Scope of License
The license granted herein is limited to the number of Authorized Users, modules, and environments specified in the applicable order form or subscription agreement.
Restrictions
The Customer shall not: (a) sublicense, sell, resell, transfer, assign, or distribute the Software; (b) modify, translate, adapt, or create derivative works based on the Software; (c) reverse engineer, disassemble, decompile, or otherwise attempt to derive the source code of the Software; (d) use the Software for any unlawful purpose or in violation of any applicable regulation.
4. Intellectual Property
The Software, including all associated intellectual property rights, is and shall remain the exclusive property of AroraCyber. This Agreement does not convey any rights of ownership in or related to the Software. All rights not expressly granted herein are reserved by AroraCyber.
Trademarks
The Customer acknowledges that AroraCyber, Citadel, and all associated product names, logos, and marks are trademarks of AroraCyber. The Customer shall not use any AroraCyber trademarks without prior written consent.
Feedback
Any suggestions, enhancement requests, or feedback provided by the Customer regarding the Software may be used by AroraCyber without restriction or obligation of any kind.
5. Data Privacy and Security
AroraCyber is committed to protecting Customer data. The handling of all data processed through the Software shall be governed by AroraCyber's Privacy Policy and any applicable data processing agreements.
Data Ownership
The Customer retains all rights, title, and interest in and to Customer data. AroraCyber shall not access, use, or disclose Customer data except as necessary to provide the Software and related services.
Security Measures
AroraCyber employs industry-standard security measures, including encryption, access controls, and monitoring, to protect the confidentiality, integrity, and availability of Customer data.
Compliance
The Software is designed to support compliance with applicable regulatory frameworks including NIST CSF, CMMC, HIPAA, and FedRAMP. However, the Customer is solely responsible for ensuring their own compliance with applicable laws and regulations.
6. Payment and Subscription
Fees for the Software are set forth in the applicable order form or subscription agreement. All fees are due in accordance with the payment terms specified therein and are non-refundable except as expressly provided in this Agreement.
Renewal
Subscriptions shall automatically renew for successive terms of equal length unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
Price Changes
AroraCyber reserves the right to modify pricing for renewal terms. Any price changes shall be communicated to the Customer at least sixty (60) days prior to the applicable renewal date.
7. Support and Maintenance
AroraCyber shall provide technical support and maintenance in accordance with the support tier specified in the Customer's subscription agreement. Support includes software updates, bug fixes, and access to AroraCyber's technical support team during published business hours.
8. Warranties and Disclaimers
AroraCyber warrants that the Software will perform materially in accordance with the Documentation during the subscription term. This warranty does not apply to issues arising from: (a) misuse or unauthorized modification of the Software; (b) use of the Software in combination with third-party products not approved by AroraCyber; or (c) Customer's failure to implement updates or patches provided by AroraCyber.
Disclaimer
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SOFTWARE IS PROVIDED "AS IS" AND ARORACYBER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ARORACYBER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. ARORACYBER'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY THE CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
10. Termination
Either party may terminate this Agreement for cause upon thirty (30) days written notice if the other party materially breaches this Agreement and fails to cure such breach within the notice period.
Effect of Termination
Upon termination, the Customer's license to use the Software shall immediately cease. The Customer shall destroy all copies of the Software and Documentation in their possession. AroraCyber shall make Customer data available for export for a period of thirty (30) days following termination.
Survival
Sections relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination of this Agreement.
11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which AroraCyber is incorporated, without regard to conflict of law principles. Any disputes arising under this Agreement shall be resolved through binding arbitration in accordance with applicable commercial arbitration rules.
12. General Provisions
Entire Agreement
This Agreement, together with any applicable order forms, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous agreements, understandings, and communications.
Severability
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver
The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision.
Assignment
The Customer may not assign this Agreement without the prior written consent of AroraCyber. AroraCyber may assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of its assets.
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