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Contact Us
Privacy Policy
Last updated: Sep 30, 2026
1.
Who we are and what this policy covers
Airowire Networks Private Limited ("Airowire", "we", "us") respects your privacy. This policy explains what personal data we collect through airowire.com, why we collect it, how we protect it, and the choices and rights you have.
Airowire is the Data Fiduciary (or "data controller") for the personal data described here. Our registered office is L-29, 3rd Floor, 2nd A Main, HSR Layout Sector 6, Bengaluru, Karnataka 560102, India.
This policy applies to our website, contact and enquiry forms, chat widget, careers applications, emails and events. It does not cover personal data we process on behalf of our clients while delivering managed, cloud or security services. That data is governed by our contract with each client.
We process personal data in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and its rules. Where we deal with people in other regions, we also follow the local laws that apply, including the EU and UK GDPR, Singapore's PDPA and US state privacy laws such as the CCPA/CPRA.
2.
Information we collect
We collect only what we need to respond to you and run our business. We tell you at the point of collection what is required and why.
Source Data collected
Contact and enquiry forms Name, phone number, business email, company name, designation, company size, business requirements, and your consent record (date, time, policy version)
Chat widget and "Need help?" assistant Messages you type, and the name or email you share in the chat
Careers applications Name, contact details, CV, work history, qualifications, and any other details you choose to submit
Emails, calls and events Correspondence, call notes, and registration details
Automatic collection IP address, browser and device type, pages visited, referring page, date and time of visit, and approximate location from your IP
Please do not send us sensitive personal data, such as health, financial or government ID details, through our forms or chat, unless we specifically ask for it.
3.
How we use your information
We use your personal data only for the purposes below. We do not sell your personal data.
Purpose Legal basis
Responding to your enquiry, preparing proposals and contacting you about the services you asked about Your consent; steps before a contract
Delivering and supporting services under a contract with you or your company Contract
Evaluating job applications Your consent
Sending newsletters, event invites and marketing emails Your separate, optional consent only
Running, securing and improving the website, and preventing fraud or misuse Legitimate interest; legal obligation
Website analytics and non-essential cookies Your consent via our cookie banner
Meeting legal, tax, audit and regulatory duties Legal obligation
If we want to use your data for a new purpose, we will tell you first and, where required, ask for your consent again.
4.
Your consent and how to withdraw it
When you submit a form on our website, we ask you to tick a consent box. The box is never pre-ticked. By ticking it, you agree to Airowire storing and using the details you provide to respond to your enquiry, as described in this policy.
Marketing emails need a separate, optional consent. Saying no to marketing does not affect how we handle your enquiry.
You can withdraw your consent at any time, as easily as you gave it:
Click "unsubscribe" in any marketing email
Use the consent-management mechanism provided by Airowire for the relevant processing
Withdrawal stops future processing based on consent. It does not affect processing done before withdrawal, or data we must keep by law.
5.
Cookies and similar technologies
Cookies are small files stored on your device when you visit a website. We use them as follows:
Type What it does Your choice
Essential Keeps the site working and secure, remembers your language and cookie choices Always on
Analytics Shows us how visitors use the site so we can improve it Off until you accept
Functional Powers features such as the chat widget and page tools Off until you accept
Marketing Measures our campaigns and may show you relevant ads on other sites Off until you accept
You can change your choice at any time through the cookie settings link in our footer. You can also block or delete cookies in your browser settings, though some features may then stop working.
6.
Who we share it with
We share personal data only when needed, and only with:
Airowire group offices in Singapore, the UK, Germany, France, Ireland and the USA, so the right team can respond to you
Service providers who work for us, such as website hosting, CRM, email, chat, analytics and recruitment tools. They must protect your data and use it only on our instructions
Technology partners and OEMs, only where needed to prepare a solution or quote you requested
Authorities, courts or regulators, when the law requires it, or to protect our rights, users or systems
A buyer or successor, if Airowire is involved in a merger, acquisition or sale of assets
International transfers
Your data may be stored or accessed outside the country where you live, including in India. We transfer data only as permitted under the DPDP Act. For data from the EU or UK, we use safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum.
7.
How long we keep it and how we protect it
We keep personal data only as long as the purpose needs it, then delete or anonymise it.
Data How long we keep it
Enquiries that do not become business 24 months after our last contact with you
Client and contract records Length of the contract, plus the period required by tax and company law
Job applications 12 months after the role closes, unless you agree to a longer period
Marketing consent records Until you withdraw consent, plus proof of consent for legal defence
Website logs and analytics Up to 12 months
Airowire is certified to ISO/IEC 27001:2022. We protect personal data with encryption in transit, access controls on a need-to-know basis, monitoring, staff training and regular security reviews.
No system is fully secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India, and any other regulator where required, as the law demands.
8.
Your rights
Wherever you are, you can ask us to:
Access a summary of the personal data we hold about you and how we use it
Correct or complete data that is wrong or out of date
Erase your data when it is no longer needed, or when you withdraw consent
Withdraw consent at any time
Raise a grievance with us about how we handle your data
Depending on where you live, you may have additional rights:
Region Additional rights
India (DPDP Act) Nominate another person to exercise your rights if you die or become incapacitated; complain to the Data Protection Board of India after using our grievance process
EU and UK (GDPR) Restrict or object to processing, data portability, and complain to your local data protection authority (the ICO in the UK)
Singapore (PDPA) Access, correction, and complaints to the Personal Data Protection Commission
USA (CCPA/CPRA and similar laws) Know what we collect, delete, correct, and opt out of sale or sharing. We do not sell personal data, and we will not treat you differently for using these rights
To use any right, use the privacy contact method published by Airowire. We may need to confirm your identity first. We respond within 30 days and do not charge a fee, unless a request is clearly excessive.
9.
Children, other websites and changes
Children. Our website and services are meant for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has shared data with us, use the privacy contact method published by Airowire and we will delete it.
Other websites. Our site may link to partner, social media or third-party websites. Their privacy practices are their own, so please read their policies before sharing data with them.
Changes to this policy. We may update this policy as our services or the law change. The "Last updated" date at the top shows the latest version. For significant changes, we will post a notice on our website and, where required, ask for your consent again.
10.
Grievance Officer and contact
For any question, request or complaint about your personal data, contact our Grievance Officer:
Grievance Officer [Name, Designation]
Phone +91-80-6837-1900
Post Airowire Networks Pvt Ltd, L-29, 3rd Floor, 2nd A Main, HSR Layout Sector 6, Bengaluru, Karnataka 560102, India
We acknowledge grievances promptly and aim to resolve them within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India, or to the data protection authority in your country.
For general enquiries, use the general contact method published by Airowire.