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PRIVACY NOTICE Last updated: 03/20/2026 CUP TECHNOLOGY SERVICES, better known as Cloud Group, values the trust you place in us when sharing your information. The privacy and security of your data are fundamental pillars of our technological operation. This notice explains how we collect, protect, and use your personal information. 1. Identity and Address of the Data Controller Cloud Group, with address at Calle División del Norte 147, Colonia Lomas de Memetla, Cuajimalpa de Morelos, C.P. 05330, Mexico City, Mexico, is responsible for the processing of your personal data. 2. Personal Data We Collect To provide you with personalized cloud solutions and efficient service, we may collect: Identification data: Full name. Contact data: Corporate email address, phone number, and company you work for. Technical data: IP address, browser type, and cookies (to optimize your browsing experience on our site). 3. Purposes of Processing We use your information for purposes that allow us to provide excellent service: Primary Purposes (Necessary): Manage information requests about our AWS and multicloud services. Establish a commercial relationship and follow up on consulting or support projects. Ensure the security and proper functioning of our web platform. Secondary Purposes (Optional): Sending technology updates, webinars, and relevant IT industry news. Improving our service offerings through statistical analysis. 4. Data Protection We implement administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, or unauthorized use. As cloud infrastructure experts, we apply encryption protocols and industry best practices to secure your information. 5. Data Transfer Cloud Group does not sell or rent your personal data. We will only share information with strategic partners (such as cloud service providers) when strictly necessary for the execution of contracted services, or when there is a legal obligation. 6. ARCO Rights You have control over your information. At any time you may exercise your rights of Access, Rectification, Cancellation, or Opposition (ARCO), as well as revoke your consent for the processing of your data. To do so, send a formal request to our privacy officer at: contacto@cloudgroup.mx 7. Use of Cookies Our website uses cookies to improve navigation and analyze traffic. You can configure your browser to reject cookies, although this may affect the functionality of some sections of the page. 8. Changes to the Privacy Notice We reserve the right to update this notice to adapt it to legislative changes or improvements in our internal policies. Any modification will be published in this same section of our website. Privacy Policy | Cloud Group