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Privacy policy
Last updated: March 23, 2023
Version number: 2.0
Note: The previous version (1.0) of the Privacy Policy applies until (but not including) the
date indicated above as "Last updated". The new version (2.0) or this Privacy Policy applies
on or after the date indicated above as "Last updated".
This document (“Privacy Policy”) explains the privacy rules applicable to personal data and
other information collected or submitted when you access this website (“Website”)
regardless of the device (computer, mobile phone, tablet, etc.) you use.
The data controller of your personal data, as described in this Privacy Policy, is NordSec B.V.
(address: Fred. Roeskestraat 115, 1076 EE Amsterdam, the Netherlands; email:
privacy@nordaccount.com) (“Nord”, “we”, “us”, or “our”).
By visiting/accessing the Website or by submitting your personal data to us, you confirm
that you have read this Privacy Policy and agree to be bound by it. If you do not agree with
this Privacy Policy or any provisions hereof, please do not visit/access the Website.
Product-specific Privacy Notices/Policies. As Nord products cater to different user needs,
Nord group companies may process different personal data points during their services
performance. The following links provide further information on:
● NordVPN Privacy Notice (additional terms)
● NordPass Privacy Notice (additional terms)
● NordLocker Privacy Notice (additional terms)
● NordLayer Privacy Policy (for business)
● NordPasss and NordLocker Privacy Policy (for business)
Additional information on your personal data may also be indicated in contractual terms,
supplemental privacy statements, or notices.
PROCESSING OF YOUR PERSONAL DATA
Communication data:
Contact information. If you use our Contact Form on the Website or send us an email with
a general inquiry, we will process the name and email address you have provided. Such
processing is based on our legitimate interest to get in touch with you.
Contact information for business inquiries. When you contact us to inquire about Nord’s
services/products, we process your full name, email address, entity’s information you
contact on behalf of, your job title and/or other information you provide us with.
Information collected on our Website:
Access logs. As most websites on the internet, our Website collects access logs (such as IP
address, browser type, operating system) to make sure you have a secure, reliable, and
robust experience while browsing. This information is also essential for fighting against
DDoS attacks, scanning, and similar hacking attempts.
Cookies. Cookies, pixels, and other similar technologies are usually small text or image files
that are placed on your device when you visit our Website. This is a standard practice on the
Internet. Some cookies are essential for our Website to operate smoothly; others are used to
improve Website’s functionality, analyze aggregated usage statistics to improve Website’s
performance, and for advertising. We also use affiliate cookies to identify the customers
referred to our Website by our partners so that we can grant the referrers their commission.
All major browsers allow users to choose their cookie settings. You can choose whether to
accept or block cookies, and whether to delete cookies already stored on your device. The
Website uses the following cookies:
● Essential cookies. These cookies are essential for user navigation on our Website.
This category of cookies cannot be disabled.
● Functionality cookies. These cookies remember the information you have entered
or choices you’ve made (such as language selection) on the Website, so that you
don’t have to repeat it the next time you visit.
● Analytics cookies. These cookies collect information about how visitors use our
Website, letting us make improvements and monitor our performance.
● Advertising cookies. These cookies are placed by third-party advertising platforms
or networks to deliver ads and track ad performance. Sometimes they let
advertising networks deliver ads that may be relevant to you based upon your
activities on the Website and/or other websites (in which case the choice of ad may
be based on automated decision-making).
Cookie name Purpose / description Expiration Category
_cfduid Used by CloudFlare to identify trusted web traffic. 29 days Essential
The cookie does not store any personally
identifiable information.
Cookie name Purpose / description Expiration Category
_ga Registers a unique ID that is used to generate 2 years Analytics
statistical data on how the visitor uses the
website.
_gat Used by Google Analytics to throttle request rate. 1 day Analytics
_gid Registers a unique ID to generate statistical data 1 day Analytics
on how the visitor uses the website.
ads/ga-audiences Used by Google AdWords to re-engage visitors Session Advertising
that are likely to convert to customers based on
their online behavior.
GROUNDS FOR PROCESSING OF PERSONAL DATA
Your personal data may be processed:
● Where it is necessary to fulfill our contract with you at your request (e.g., to
ensure the secure, reliable, and robust performance of our Website).
● When we have a legal obligation to process certain personal data collected
from you.
● Where you have provided your consent to us (e.g., to send marketing
communication unless applicable law permits us to contact you without your prior
consent).
● We sometimes may process your personal data under the legal basis of our or
third parties’ legitimate interest (e.g., to properly administer business
communication with you; to detect, prevent, or otherwise address fraud, abuse,
security, or technical issues with our Website; to receive knowledge of how our
Website is being used).
PERSONAL DATA SHARING AND TRANSFERS
We share personal data globally, both internally within the companies representing the
Nord Security brand, and externally with our third-party partners/service providers:
● Other Nord group companies. Companies representing the Nord Security brand
share infrastructure, systems, web hosting, and technology to ensure efficiency,
business continuity, and security, as permitted by applicable law, and in accordance
with this Privacy Policy. For example, Nord group companies may collaborate
globally to manage your requests and/or inquiries regarding Nord’s
services/products.
● Service providers. We use third-party service providers to help us with various
operations, such as email automation, Website diagnostics, analytics, and other. As
a result, some of these service providers may process your personal data.
● Courts and/or governmental/law enforcement authorities. We may disclose
personal data to establish or exercise our legal rights or defend against any legal
claims or other complaints. We can also respond to legal requests when we have a
belief that the response is required by law in that jurisdiction.
We require the above-mentioned third parties to protect the personal data they receive
with appropriate security measures and prohibit them from using the personal data for
their own purposes or outside what is necessary to provide the service. Please note that
sometimes your personal information may be processed in countries where these providers
are based, including locations that may not guarantee the same level of protection of
personal data as the one in which you reside. We assess the circumstances involving all
cross-border data transfers and have suitable safeguards in place to require that your
personal data will remain protected in accordance with this Privacy Policy. For example, in
case your personal data is transferred to countries outside the EEA, we make sure there is an
adequacy decision from the European Commission with regards to the recipient country or
we use standard contractual clauses approved by the European Commission for such
transfer of your personal data.
YOUR RIGHTS IN CONNECTION WITH PERSONAL DATA
Please note that there are various data protection laws across different jurisdictions that
provide privacy rights to you as a data subject. Subject to those applicable data protection
laws, among others, you may have the following rights:
● Delete: request us to erase your personal data.
● Access: know and access personal data Nord has collected about you.
● Rectify: rectify, correct, update, or complement inaccurate/incomplete personal
data Nord has about you.
● Object: object to the processing of your personal data which is done on the basis of
our (or others) legitimate interests.
● Transfer: request us to provide you with a copy of your personal data in a
structured, commonly used, and machine-readable format or to transmit (if
technically feasible) your personal data to another controller (only where our
processing is based on your consent and carried out by automated means).
● Restrict: restrict the processing of your personal data (when there is a legal basis for
that).
● Withdraw consent: withdraw your consent where processing is based on consent
you have previously provided.
● Lodge a complaint: exercise your rights by contacting us directly or, if all else fails,
by lodging a complaint with a supervisory authority.
If you want to exercise your rights (or have any questions/comments), you can always reach
out to us at privacy@nordaccount.com.
PERSONAL DATA RETENTION AND DELETION
Nord will store your personal data for the periods mentioned above in this Privacy Policy
(Section “Processing of your Personal Data”) if longer terms are not required in order to
comply with our legal obligations and/or to resolve disputes. If you become Nord’s
services/products client, Nord group companies will save your information under their
personal data processing policies (Section “Product-specific Privacy Notices/Policies”).
When we no longer have a legal ground to keep your personal data, it will either be securely
disposed of, or de-identified through appropriate anonymization means.
OTHER TERMS
Our Website may include links to pages whose privacy practices differ from ours. If you
submit personal information to any of those sites, your information will be governed by their
privacy policies. Please review such third-party websites’ privacy policies, terms of use, and
other policies carefully and make sure you understand them before you engage in any
transaction.
We may update this Privacy Policy in the future to reflect any changes in the law, best
practices, or our services. Any alterations will come into effect upon posting the revised
Privacy Policy, so please check here regularly.