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SIEMONSTER
Privacy Policy
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SIEMonster Privacy Policy
Introduction
SIEMonster, Inc. (“SIEMonster”) provides so ware and services for managing security
information and events, including so ware for its customers’ on-premises installation and
online application services. Most of our customers are business entities or other
organizations. SIEMonster’s main o ice is in San Francisco, California and it o ers its
services to customers worldwide.
This Privacy Policy describes our policies for personal data that we collect and use for our
own general business purposes.
We also have personal data in our possession that our customers have collected and asked
us to process for them as part of our services. We use this customer-controlled data only as
permitted by our customers in our agreements with them and not for our own general
business purposes. We have included information below to describe our commitments to
you if we have access to your data in our role as a service provider, but you should review
the privacy policy of our customer that controls your personal data to understand its
privacy practices.
How to Contact Us
Email: privacy@siemonster.com or via mail: SIEMonster, Inc. – 200 Continental Drive, Suite
401, Newark, Delaware 19713.
Please contact us if you have any questions about the information in this Privacy Policy or
our handling of your personal data, or would like to access, correct, delete, restrict the use
of, or take other action with regard to your personal data. We ask, however, that if we are
in possession of your data solely as a service provider for our customer you first contact
our customer with your request.
Changes to Privacy Policy
We may change this Privacy Policy from time to time. We will manage your personal data
in accordance with the Privacy Policy version that was published on the date that we
collected the data about you. If we change this Privacy Policy we will make prior versions
available on our site or other location described in the revised Privacy Policy.
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Definitions
These words have special meanings in this Privacy Policy:
• account user means an individual who interacts with us as a representative of
our customer;
• customer means the business or other organization that establishes an account
with us or our reseller for the use of our services;
• services means our online application services for managing security
information and events and customer support;
• "site" or "website" refers to www.siemonster.com and any other website where
this Privacy Policy is posted;
• "visitor" means an individual who visits our website or social media pages,
interacts with our social media posts, visits our o ices, interacts with us at a trade
show or other industry event, or communicates with us in some other way other
than as an account user;
• "we", "our" and "us" refer to SIEMonster;
• "you" and "your" refer to visitors, account users, or the individuals whose
personal data is controlled by our customer and provided to us for processing as
part of our services.
Data Collection Purposes
We collect personal data for our business purposes:
• to operate our website;
• to improve our website and product o erings;
• to market our services;
• to manage our relationship with our customers and provide customer support;
• to provide our services to our customers; and
• to manage our vendors.
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We may allow third party advertisers, such as Google Ads to collect personal data on our
site for the purpose of selling targeted advertisement services. See Advertising Ecosystem
and How to Opt Out of Online Data Collection below.
Data Collection Methods
Automated data collection on our website and online services platform
When you visit our site or online services platform, our servers capture data that may be
used to identify you or your device, such as your IP address, device identifier, and
information about your device such as the operating system, time zone setting, language
setting, browser settings, and browser plug ins. Our servers also capture information
about your visit to our site or services platform, such as the time and duration of your visit
on each page on the site, and your navigation path on the site or services platform (i.e.,
what you click on).
We and our third-party analytics providers may place a cookie on your browser so that we
may identify you as a return visitor if you visit our site more than once. Please see How to
Opt Out of Online Data Collection below for information on how to block cookies.
Data provided by advertisers
If you arrive at our site by clicking on a link that is part of an advertisement on another site
(including an advertisement on a social media platform), the advertising service will
identify the link, enabling us to associate you with the advertising parameters we provided
to the advertising service. For example, we may ask an advertising service to target our ad
to individuals that the ad service has identified as having a high interest in open source
security solutions. If you arrive at our site by means of the link in that ad, we will be able to
identify you as having a high interest in social media. Advertising services are responsible
for the collection, use and disclosure of the data they provide to us in accordance with
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their published privacy policies. See the section below captioned Advertising Ecosystem
and How to Opt Out of Online Data Collection.
Data provided by you as part of your communications with us
We collect personal data that you submit to us as part of a communication with us as a
visitor or account user, such as via chat on our site, email, submission of a web form,
telephone, or in person (such as at a meeting, trade show or other event). For example,
you may communicate with us as a visitor to obtain more information about our services,
or as an account user to request technical support. The communication may include
information that can be used to identify you such as your name, job title, job function, the
organization you represent, email address, phone number as well as information about
your interest in our company or our services. We do not solicit information from you as
part of these communications other than information that is useful to us in light of the
purposes described above, but if you choose to volunteer more personal information than
we ask for we will collect that as part of the communication.
Data provided by you or your organization to establish and maintain the SIEMonster
account
Our customers are required to name billing, administrative, technical and other types of
service and account users who have authority to use our services and manage the
customer’s account. We collect the name and business contact information of these
account representatives, and will require each individual account representative to
establish their own set of account credentials (user name and password). If the customer
wishes to integrate our services with other online services, we will require the customer to
provide the account credentials used by their representatives on those platforms.
If you use a personal payment card or other financial account to make payment
arrangements, then we may collect information relevant to the processing of the payment
transaction.
Resellers
We have relationships with other companies that allow them to resell our products and
services. They may collect personal data of the type described above using the methods
described above and provide that data to us. We will treat personal information we receive
from our resellers the same as the personal information we collect directly.
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Combinations of data collected using di erent methods
We may use service providers such as Google Analytics or Salesforce to help us associate
the personal data we capture about you as part of visitor interactions with personal data
we collect about you as an account user.
Data We Collect On Our Customer’s Behalf
Currently we use personal data we collect on a customer’s behalf as part of providing our
online services only to provide services to that customer and to meet related internal
administrative and legal requirements. However, provided our customers give us
permission, and assure us that they have
complied with applicable laws for disclosures, notices and consents, we may in the future
use data we collect as part of providing services to our customers to create and o er
information products and services. We will not use your personal data in this way unless
we have a legal basis to do so and we or our customers have complied with all notice and
consent requirements under applicable law.
DATA USE
Visitors: We use data collected about visitors:
• to operate our website – web servers, by their nature, must capture your IP
address and information about your browser and device to display our site to
you;
• to develop our website and help us develop of product o erings – we use the
information to help us understand what part of our website and products
o erings is of interest to di erent kinds of visitors and how visitors navigate our
site and services interfaces so that we can modify and improve our site content,
services interfaces, and other marketing materials to be more appealing to
prospective customers; we may also use the information about your site visits
and other visitor interactions to help us measure interest in our services or
various features of our services;
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• to measure the success of our advertising e orts – we use visitor information to
verify whether the ad services we purchase from third parties are actually
resulting in visits to our site or other visitor interactions;
• to show you personalized content when you return to our site, based on our
understanding of the information that may be of greatest interest to you;
• to communicate with you as part of our marketing e orts – if you provide us with
contact information we may use it to send you communications about our
company, our products or services, or related topics that we think you may find
of interest;
• to register you for webinars, o ice visits, or other online or o line events that we
host;
• Account Users: we use data collected about accounts users (alone or as combined
with data collected as part of an account user’s visits (such as pre-login activity
on the Site):
• to provide our online services – we use login credentials to authenticate
individuals as authorized users of our online services, and we use the data
collected by automated means on our online service platform to provide the
functionality of our service;
• we use contact information and other personal data to send invoices and other
account communications, to authenticate individuals who request information or
support on the customer’s behalf, and to administer the customer’s account,
such as to complete purchase transactions;
• to review compliance with usage terms in our services agreements; for example if
the customer’s use of our services is limited to a certain number of individuals we
may use personal data to help us monitor compliance with the usage restrictions;
• to help us develop our service o erings – we use information about your use of
our services to measure interest in various features and plan enhancements or
new features, and to improve user experience;
• to communicate with you as part of our marketing e orts – we use contact
information and information about your use of our services to send you
communications about our products or services, or related topics that we think
you may find of interest
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Data Integrity
We process personal information only for the purposes for which it was collected and in
accordance with this Privacy Policy. We regularly review our data collection, storage, and
processing practices to ensure that we only collect, store, and process the minimum
personal information needed for the purpose collected. We take reasonable steps to
ensure that the personal information that we process is accurate, complete, and current,
but we depend on our account users to update their personal data as necessary.
Requests to access, amend, delete or restrict the use of your personal data
Please send us a request at privcy@siemonster.com if you would like to know what
personal data we have about you, or would like us to correct inaccurate data, delete your
personal data, or restrict the use of your personal data. We commit to responding to your
request promptly and honoring your reasonable requests. We will comply with all
applicable legal requirements related to your requests, but please note that we are not
required by law to delete or restrict the use of your data in a way that prevents us from
complying with our legal obligations to our customer or that interferes with our
reasonable record keeping as necessary to demonstrate compliance with our contracts
and applicable law.
Additional Information for California Visitors, Account Users
In addition to our commitments stated above, if our collection of personal information
about you for our business purposes is covered by the California Consumer Privacy Act
you have certain rights under that law.
You may request disclosure of the following specific information:
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• the categories of personal information as well as the specific pieces of personal
information that we have collected about you for our business purposes over the
prior 12 months:
• the categories of sources from which we have collected that personal
information,
• our purpose(s) for collecting that personal information,
• the categories of third parties with whom we have shared the personal
information, such as our service providers, and
• whether we have sold the personal information to third parties or disclosed the
information to third parties for a business purpose, and if so the categories of
personal information and third parties.
In addition, you have the right to ask SIEMonster to delete your personal information. We
will comply with your deletion request and require our service providers to do the same,
unless we plan to retain the personal information on a legally permitted basis and we give
you notice of this fact and the legal basis on which we rely.
You may make a request by calling our toll-free number [insert toll free number] or
submitting the request to privacy@siemonster.com or by sending an email or physical
mail request to the addresses above.
Before responding to your request we may ask you to provide information needed to verify
that you are the consumer (or have authorization from the consumer) whose personal
information is covered by the request.
We may not discriminate against you because you make a request described in this
Section by denying you our services or providing a di erent quality or price for our
services, unless the di erent service or price is reasonably related to the value provided to
you by your data.
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Service Provider Data
Our customers who use our online application services will use our service to collect data
that is useful for controlling security risk, including personal data such as IP addresses and
device information. Our customers are responsible for making appropriate cookie
disclosures and enabling any required cookie opt-out process.
Some of our customers are subject to special data privacy laws, such as the General Data
Protection Regulation adopted by the European Union in May 2018 (the “GDPR”). We make
appropriate contractual commitments to our customers in support of their obligations
under the GDPR or other data privacy and protection laws applicable to them
Please contact us at the address above if you have questions or concerns regarding our
processing of the data described in this Section. We ask, however, that your first contact
our customer if you have a request to access, block, erase or take other action with respect
to data that we have solely as a data processor for our customer.
Disclosure
We have not sold or leased personal data, and will not sell or lease your personal data
unless you give us your consent to do so. The California Consumer Privacy Act includes a
definition of “sale” that may include permitting third party advertisers to collect data
about our Site visitor for use as part of their
advertising services generally. We may permit advertisers, such as Google Ads to collect
data on our site by means of advertising cookies. See the section below captioned
Advertising Ecosystem and How to Opt Out of Online Data Collection.
We will not disclose your personal data to third parties except as follows:
Legal Reasons
When we believe release is appropriate to comply with the law, to enforce our terms of use
and other rights, or to protect the rights and safety of others.
This may include exchanging information with government regulatory or law enforcement
agencies, or with other companies and organizations for fraud protection and legal
compliance.
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Sale of Business
As part of a sale of a sales of business assets where the purchaser needs the personal data
to use the assets.
We may in the future sell all or part of our assets or be involved in a merger. We may
provide the company that is seeking to acquire our business with access to personal data
as part of their evaluation of our business, but will require them to maintain the personal
data in confidence and use it only to evaluate our business. If we complete a transaction, it
is customary to transfer personal data that is related to the purchased business assets to
the purchaser.
Service Providers
We use the services of companies like the ones listed below to collect data on our behalf or
to help us analyze, store, manage and otherwise process your personal data. Each of these
companies commits in its contract with us to use the personal data only according to our
contract with them or our other instructions as necessary to support our business. They
are not authorized to use your personal data for any other purpose. They are not
authorized to disclose your personal data to others except with our permission, and only if
they require the others to comply with the same restrictions that apply to them.
Amazon Web Services
Microso Azure
Salesforce, Pardot
Google Analytics
Mail Chimp
Advertising Ecosystem
We use online advertising services that enable a practice referred to as “online behavioral
advertising.” These services aggregate data about an individual’s behavior on many
di erent sites and online services, and use that data to sell targeted advertising services.
For example, we permit Google’s advertising services to collect data about your behavior
on the SIEMonster Site, as do many other website operators
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who use Google’s ad services. Google combines the data about an individual that it
collects from di erent sources, and uses this aggregate data to sell advertising services
that target the display of ads to web users who meet certain behavioral criteria. Google
does not disclose this aggregate data to SIEMonster, but we are able to infer that users
who interact with our ad meet the advertising criteria we provided. Google collects this
data using cookies, web server logs (its own and its advertising customers), clear gifs and
other online data collection techniques. See Online Data Collection Techniques and How
to Opt Out of Online Data Collection.
Online Data Collection Techniques
A cookie is a unique alphanumeric identifier that is placed by a web server on the web
visitor’s browser. Cookies are used to analyse visitors’ use of the website. For example, a
website operator can use the cookie to identify the number of unique visitors to the site,
whether or not those visitors are repeat visitors, and information about the visitor’s
activity on the site, device and device settings. A tracking pixel, also known as a web bug
or web beacon, is a small graphic (usually 1 pixel x 1 pixel) invisible to the eye, that is
embedded in web content or email. When content that has an embedded web beacon is
viewed, the browser will request content from a web server, which in turn will set a cookie.
How To Opt Out Of Online Data Collection
You can manage your cookie preferences at any time using our cookie management
tool here.
You can also manage browser cookies through your browser settings. The 'Help' feature on
most browsers will tell you how to prevent your browser from accepting new cookies, how
to have the browser notify you when you receive a new cookie, how to disable cookies,
and when cookies will expire. If you disable all cookies on your browser, neither we nor
third parties will transfer cookies to your browser. If you do this, however, you may have to
manually adjust some preferences every time you visit a site and some features and
services may not work.
Our web server does not recognize or respond to any “do not track” setting you may have
in your browser.
The third parties who we may permit to collect data on our site have features that allow
you to block their data collection via cookies. See their privacy policies and cookie
policies:
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Google Ads: https://policies.google.com/technologies/ads?/hl=en&gl=us&hl=en
Communications Policy
If you do not wish to receive our email or other communications, please send your request
to privacy@siemonster.com. Please note that it may take up to ten days to remove your
contact information from our marketing communications lists, so you may receive
correspondence from us for a short time a er you make your request.
Children
Children are not permitted to use our site or services. We do not knowingly collect
personal information from anyone under 16. If you are under 16, do not use or provide any
information on our Sites unless you have involved your parent or guardian. If we discover
that we have information about a child we will delete that information. If you are the
parent or guardian of a child and you believe we have personal data about the child
without your consent, please contact us at the address appearing at the top of this page
and we will delete that information.
Security
SIEMonster protects personal data from unauthorized use, disclosure, corruption and
destruction using appropriate technical and organizational measures.
Data Retention
We will retain your personal data only for as long as reasonably necessary to fulfill the
purpose for which it was collected, and to comply with our legal obligations. We may
retain your personal data for a longer period in the event of a complaint or if we
reasonably believe there is a prospect of litigation in respect to our relationship with you.
International Transfers
We will comply with laws applicable to the transfer of personal data across
international borders. We provide appropriate contractual commitments to our
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customers in the European Union that require protections around transfer of personal
data to the United States.
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