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Privacy Policy
This personal data processing policy (hereinafter the "Policy") regulates the conditions under which the
legal entities:
(i) Billigence Europe GmbH, Reg. No.: HRB 109983, with its registered seat at Hanauer Landstr. 175-
179, 603 14 , Frankfurt am Main, Hessen, Germany; and/or
(ii) Billigence Europe Ltd, Reg. No.: 07939811, with its registered seat at 168 Shoreditch High Street,
London, E1 6RA United Kingdom; and/or
(iii) Billigence Europe Sp. z o.o, Reg. No.: 389236681, with its registered seat at Ul. Hrubieszowska 2
01-209 Warszawa, Mazowieckie, Poland; and/or
(iv) BILLIGENCE PTY LTD, organizační složka ČR, No.: 247 38 930, with its registered seat at Prague
9 - Újezd nad Lesy, Ctiněveská 2159, Postal Code 190 16,
(Each of the above entities hereinafter the "Company")
process personal data in connection with activities and services in the operation of the
https://billigence.com/ website (hereinafter the "Website").
We respect the confidentiality of your personal data and always act in accordance with the provisions of
data protection legislation, in particular Regulation (EU) 2016/679 of the European Parliament and of
the Council (General Data Protection Regulation) (hereinafter the "Regulation").
With regard to the above, the Company informs you through this Policy how, for what purposes and to
what extent the Company processes your personal data.
I. Terms
"Personal data" means all information about the data subject;
"Controller" means a natural or legal person, public authority, agency or other body which, alone or jointly
with others, determines the purposes and means of processing personal data;
"Data subject" means any identified or identifiable natural person who can be identified, directly or
indirectly, in particular by reference to an identifier such as name, identification number, location data,
an online identifier or to one or more factors specific to the physical, physiological, genetic, mental,
economic, cultural or social identity of that natural person;
"Processor" means a natural or legal person, public authority, agency or other body that processes
personal data on behalf of the controller;
"Processing" means any operation or set of operations which is performed on personal data or on sets
of personal data, whether or not by automated means, such as collection, recording, organization,
structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission,
dissemination or otherwise making available, alignment or combination, restriction, erasure or
destruction.
II. Basic information about the processing of personal data by the Company
We always process your personal data on the basis of a legal title, in a fair, transparent manner, for
certain, expressly stated and legitimate purposes. We process your personal data only to the minimum
extent necessary and store it in a form that allows you to be identified only for the necessary time in
relation to the purpose of the processing.
We process your personal data in such a way as to ensure its sufficient integrity and confidentiality,
i.e. through appropriate technical and organizational measures, and with appropriate security against
unauthorized or unlawful processing and from accidental loss, destruction or damage. We place emphasis
on the need for inaccurate data to be deleted or corrected without delay, taking into account their
purpose for which we process them.
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We also adhere to the principle of abstention of the processing of personal data and minimization of
personal data. Therefore, we only store your personal data if it is necessary to achieve the purpose of
the data processing or as stipulated by law.
III. Legal basis, purposes, scope and processing time period of your personal data
Our Company processes your personal data only based on lawful legal basis ‘and for the purposes set
out below. We always process your personal data only for the time period needed to fulfil the relevant
purpose of processing your personal data. Once the purpose of the processing of your personal data is
fulfilled and there is no other purpose for which we would be entitled to process the personal data, we
delete or anonymize the personal data.
a. Processing of personal data necessary for the legitimate interests of our Company pursuant to
Article 6(1)(f) of the Regulation
i. Billigence Bot
If you use a chat window on our Website, we process your personal data provided by
you to the extent of your first name, last name and eventually other personal data
entered by you in order to respond to your inquiry.
For this purpose, we retain your personal data for as long as necessary to resolve your
inquiry. Once the inquiry is resolved through our chat window, we store this data for 1
month in order to facilitate any potential additional solution to your inquiry.
ii. Contact Form
If you use the contact form on our Website, we process your personal data provided by
you to the extent of first name, last name, company name, e-mail address, telephone
number, country of residence and eventually other personal data entered by you in order
to deal with your request.
For this purpose, we retain your personal data for as long as necessary to resolve your
request. Once the request is resolved, we store personal data for 3 years in order to
facilitate any potential additional solution to your request.
iii. Tableau Services
If you download free trial of the application Tableau Desktop, Tableau Prep or Tableau
Online/Server through our Website as a legal entity, we use the personal data provided
by you to the extent of your first name, last name, company name and email address, in
order to provide the free trial of the application to you.
For this purpose, personal data is processed for as long as the given legitimate interest
is in place.
iv. Defending our rights and claims
When you make a legal claim against us, or when we need to protect our rights through
legal or other means, we process your personal data to the extent of your first name, last
name and content of our communication and contractual arrangements based on our
legitimate interest in defending ourselves against claims.
For this purpose, the personal data is processed for as long as the given legitimate
interest is in place and for an applicable limitation period.
If you object to processing your personal data based on legitimate interest and there is no other
legal basis for such processing, we will stop processing your personal data in relation to the
relevant purpose.
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b. Processing of personal data on the basis of your consent to the processing of personal data
pursuant to Article 6(1)(a) of the Regulation
If we process your personal data based on your consent, we will process it until the period for
which it was given expires, or until you withdraw your consent (i.e. unsubscription). Please bear
in mind that the same data may as well be processed for another purpose based on other legal
basis in which case your withdrawal of consent might not mean a full erasure of your data.
i. Cookies
Our Company uses various types of cookies that may contain your personal data (e.g. IP
address or configuration of your browser and computer).
The following types of cookies can be distinguished:
▪ Technical cookies – these cookies are necessary for the Website to function and
cannot be switched off in our systems. They are usually only set in response to
actions made by you which amount to a request for services, such as setting your
privacy preferences, logging in, or filling in forms;
▪ Analytic cookies – these cookies help us to understand how visitors engage with
the Website. In addition to reporting site usage statistics, data collected may also
be used, together with some of the advertising cookies described below, to help
show more relevant ads across the Website and to measure interactions with the
ads we show. We always require your consent to use analytical cookies that contain
your personal data;
▪ Advertisement cookies – we use these cookies to make our ads more engaging and
valuable to Website visitors. Some common applications of cookies are to select
advertising based on what’s relevant to a user; to improve reporting on ad campaign
performance; and to avoid showing ads the user has already seen. As in the case of
analytical cookies, your consent is necessary for the use of advertisement cookies;
▪ Functional cookies – these cookies are optional for the Website to function. They
are usually only set in response to information provided to the Website to
personalize and optimize your experience as well as remember your chat history.
As in the case of advertisement cookies, your consent is necessary for the use of
functional cookies.
For details on personal data processing using cookies please see our Cookie Policy
available here.
ii. Marketing
If you provide your consent to receive marketing communication from us (e.g., by
subscribing to our newsletter, by granting your consent to a third party [e.g., event
organiser] to share your data with us, by consenting to receive marketing communication
from us on our Website), we will process the personal data provided by you to the extent
of the e-mail address, telephone number, country of residence, and any additional
personal data you provide to us, for the purpose of delivering marketing communication
that may be of interest to you.
c. Processing of personal data necessary for the performance of the contract or for the
implementation of measures before the conclusion of the contract pursuant to Article 6(1) (b)
of the Regulation.
If we process your personal data based on the performance of the contract or for the
implementation of measures before the conclusion of the contract, we will process it for the
duration of the contractual relationship or and for an applicable limitation period.
i. Trainings, Case Studies and similar informative documents
If you book a training session, download a case study, or similar informative document
(e-book, record from webinar etc.), we will process the personal data provided by you to
the extent of the e-mail address, telephone number, country of residence and any
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additional personal data you provide to us in order to book the training session or
download the case study or similar informative document.
ii. Events and Webinars
If you register through our Website for an event or webinar, we process the personal
data provided by you to the extent of your first name, last name, e-mail address,
telephone number, company and job position and any additional personal data you
provide to us for the purpose of processing your registration and attendance.
iii. Billigence Store
If you use the Billigence Store to purchase our services, we will process the personal
data provided by you to the extent of your first name, last name, email address, billing
address and other additional personal data entered by you for the purpose of processing
your order, resolve complaints and also in case of enforcement of our legal claims.
iv. Tableau Services
If you download free trial of the application Tableau Desktop, Tableau Prep or Tableau
Online/Server through our Website as an individual, we use the personal data provided
by you to the extent of your first name, last name, company name and email address in
order to provide the free trial of the application to you.
IV. From what sources do we collect your personal data?
We collect your personal data from several sources:
a. Data collected from you as a data subject
We primarily collect the personal data you voluntarily provide to us about you.
b. Cookies
The source of your personal data are also cookies, which are small text files created by a web
server and stored on your computer through your browser. We use cookies in connection with
your activity on our Website. Our Company's cookies help us to make our online services more
user-friendly, efficient, secure and can also serve to implement certain user functions.
c. Web Analytics Tools
For the purpose of continuous optimization and maximum friendliness of the user interface, our
Website also uses online web analytics services and social plugins. This automatically collected
data is not associated with data from other sources. However, we reserve the right to verify this
data retrospectively if we are notified of a specific risk of misuse.
V. Recipients of your personal data
Our Company, under the conditions set out in applicable law, transfers your personal data for further
processing to persons (recipients) who process personal data on the basis of a personal data processing
agreement.
In particular, the above-mentioned recipients of personal data are the following categories of recipients:
• administrators of our Website,
• Billigence Group Members,
• Business Partners of the Company (e.g. solution partners and organizers of public events), and
• law enforcement authorities, courts, administrative authorities where the Controllers impose this
legislation.
VI. Transfer of data to third countries
Within the business activity of our Company, the personal data might be transferred to the countries
outside European Union or European Economic Area. In this respect, the Company always ensures that
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such a transfer shall be in line with applicable legal regulations governing personal data protection and
that in each individual case adequate protection and safety of the personal data will be secured. The
Company ensures safety while transfers personal data to the third countries by using appropriate
safeguards, stated by respective laws (i.e. for such transfer(s) the Company uses mainly valid decisions
adopted by the European Commission on an adequate level of protection or the standard data
contractual clauses). In the absence of such safeguards, the Company is entitled, in sporadic cases, to
transfer the personal data, if such transfer is necessary for the conclusion or performance of the contract
concluded in the interest of the data subject; or the transfer is necessary for the performance of the
contract concluded between the Company and the data subject or for the implementation of pre-
contractual measures taken at the data subject’s request; or on the basis of the explicit consent of duly
informed data subject.
For more details on personal data transfers to the third countries and the reference to the appropriate
or suitable safeguards, please contact the Company using the contact details specified in section VIII.
below.
VII. Your rights as a data subject
As a data subject, you have the following rights:
i. Right to information;
ii. Right of access to personal data;
iii. Right to rectification;
iv. Right to erasure (right to be forgotten);
v. Right to restriction of processing;
vi. Right to data portability;
vii. Right to object;
viii. Right not to be subject to automated individual decision-making, including profiling;
ix. Right to lodge a complaint with the Office for Personal Data Protection or with another
competent supervisory authority in connection with the processing of personal data.
With the exception of the right to lodge a complaint with the Office for Personal Data Protection or to
another competent supervisory authority in connection with the processing of personal data, you may
exercise the above rights by requesting one of the methods set out below. We will inform you of the
measures taken at your request within one month of receipt of the request, but no later than three
months after receipt of the request, if the period has been extended where there is a justified need.
a. Right to information
At the moment we collect personal data from you, we will always inform you about the
processing of your personal data in a concise, transparent, comprehensible and easily accessible
manner through this Policy and, where applicable, other notifications about the processing of
personal data.
b. Right of access to personal data
You have the right to obtain confirmation from us as to whether or not the personal data
concerning you is being processed. If we process your personal data, we will provide you with
the information you request, or which is required by law.
If we process your personal data, we will provide you with a copy of the personal data processed
free of charge. We may charge a reasonable fee for additional copies at the request of the data
subject corresponding to the administrative costs of making such copies.
c. Right to rectification
You have the right to correct inaccurate personal data concerning you and to complete
incomplete personal data, taking into account the purposes of the processing, including by
providing an additional statement.
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d. Right to erasure / right to be forgotten
You have the right to require the Company to delete your personal data without undue delay if
any of the legal reasons stated in the Article 17 of the Regulation is fulfilled.
e. Right to restriction of processing
You have the right to restrict the processing of your personal data if any of the legal reasons
stated in the Article 18 of the Regulation is fulfilled.
f. Right to data portability
You have the right to obtain the personal data we process concerning you if any of the legal
conditions set out in Article 20 of the Regulation is met.
We will transfer your personal data in a structured, commonly used and machine-readable
format. You are entitled to transfer the personal data we collect to another personal data
controller. In your request, you can choose whether we should provide personal data to you or
whether you will exercise the right to have your personal data transferred directly by our
Company to another controller/processor, if technically feasible.
g. Right to object
In the case of the processing of personal data on the basis of the legal title of a legitimate interest
of our Company, you have the right to object to such processing of your personal data on the
grounds relating to your particular situation, which you describe in the objection.
h. Right to lodge a complaint
If you do not agree with our handling of your request, you can file a complaint against our
procedure by the following ways:
In Germany to The Hessian Representative for Data Protection and Freedom of Information:
i. electronically at the e-mail address: poststelle@datenschutz.hessen.de;
ii. via complaint form: https://datenschutz.hessen.de/service/beschwerde;
iii. by phone at + 49 611 1408-0; or
iv. in writing at Postfach 3163, 650 21 Wiesbaden,
In United Kingdom to The Information Commissioner's Office:
i. electronically via website: https://ico.org.uk/make-a-complaint/;
ii. via live chat: https://ico.org.uk/global/contact-us/live-chat/live-chat-individuals/; or
iii. by phone at +44 0303 123 1113,
In Poland to The Personal Data Protection Office:
i. via electronic inbox at: https://www.uodo.gov.pl/pl/p/kontakt;
ii. electronically at the e-mail address: kancelaria@uodo.gov.pl;
iii. by phone at +48 22 531 03 00; or
iv. in writing at ul. Stawki 2, 00-193 Warsaw, Poland,
In the Czech Republic to The Office for Personal Data Protection:
i. electronically at the e-mail address: posta@uoou.cz;
ii. via data box ID: qkbaa2n;
iii. by phone at +420 234 665 111; or
iv. in writing at Pplk. Sochora 27, 170 00 Prague 7,
or, where appropriate, with another competent supervisory authority of a Member State of the
European Union.
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VIII. How to exercise your rights and how to get more information about the processing of your
personal data
In order to exercise your abovementioned rights and in case of any questions regarding the processing
of your personal data, please do not hesitate to contact us via the data stated below:
Germany - Billigence Europe GmbH:
Correspondence address: Hanauer Landstraße 175-179, 603 14 Frankfurt am Main
Phone: +49 174 9343 606
E-mail: mail@billigence.com
United Kingdom - Billigence Europe Ltd:
Correspondence address: Unit 10, 227 Shepherds Bush Rd, Hammersmith, W6 7AS London
Phone: +44 208 054 8300
E-mail: mail@billigence.com
Poland - Billigence Europe Sp. z o.o:
E-mail: mail@billigence.com
Czech Republic - BILLIGENCE PTY LTD, organizační složka ČR:
Correspondence address: Křižíkova 148/34, 186 00, Prague 8
Phone: +420 223 016 200
E-mail: mail@billigence.com
Billigence Europe GmbH / Billigence Europe Ltd / Billigence Europe Sp. z o.o /
BILLIGENCE PTY LTD, organizační složka ČR
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