# 8x8 8x8 declares [25 subprocessors](https://thirdpartyindex.com/vendors/8x8#subprocessors), plus 1 of its own affiliates, in [its subprocessor list](https://trust.8x8.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/53870)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-09-21. [2 tracked vendors](https://thirdpartyindex.com/vendors/8x8#used-by) name 8x8 as a subprocessor, including [Korn Ferry](https://thirdpartyindex.com/vendors/korn-ferry) and [Whova](https://thirdpartyindex.com/vendors/whova). 8x8 (8x8.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/8x8 - Documents last verified: 2026-11-11 - Transparency rating: 66/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 21 tracked vendors directly, 131 within two hops, 433 within three; 2 tracked vendors rely on it directly, 3 within two hops, 29 within three - Cite as: 8x8, Third Party Index, https://thirdpartyindex.com/vendors/8x8 (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.8x8.com/ | 2026-11-11 | 2026-11-06 | | Subprocessor list | https://trust.8x8.com/subprocessors | 2026-11-11 | 2026-10-06 | | Status page | https://status.8x8.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (25) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Alchemer LLC](https://thirdpartyindex.com/vendors/alchemer.md) | CPAAS; End user surveys \[User does not have to respond to surveys and then the sub processor will not be used.\] | USA | 2026-10-01 | | [Amazon Web Services, Inc](https://thirdpartyindex.com/vendors/amazon-web-services.md) | All data processed in 8x8 microservices, including long term call and screen recording storage.; Cloud Service Provider | USA, Canada, Brazil, UK, EU, Singapore, Australia | 2026-10-01 | | [Amplitude, Inc.](https://thirdpartyindex.com/vendors/amplitude.md) | Software Provider \[as a Service Provider\] | USA | 2026-10-01 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | 2026-10-01 | | [Calabrio (Teleopti)](https://thirdpartyindex.com/vendors/verint.md) | Software Provider \[as a Service Provider\]; User stats \[This sub processor is only used if WFM is ordered\] | USA, EU, China | 2026-10-01 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | AI Studio Cloud Infrastructure; Content delivery network (CDN) and network/application security provider. | USA | 2026-10-01 | | [Cognigy GmbH](https://thirdpartyindex.com/vendors/nice-cognigy.md) | ICA: Intelligent Customer Assistant. Automated chatbots and flows \[This sub processor is only used when a customer purchases the ICA service\]; Software Provider \[as a Service Provider\] | EU | 2026-10-01 | | Creovai | AI-powered software suite that provides real-time agent guidance and post-conversation analytics to contact center teams, aiming to improve customer and agent experiences.; Software Provider \[as a Service Provider\] | USA, Europe, Latin America | 2026-10-01 | | [Cronofy Limited](https://thirdpartyindex.com/vendors/cronofy.md) | Software Provider \[as a Service Provider\]; User Calendars \-\[This sub processor is only used if an end user deliberately selects “calendar sync” inside the 8x8 Work App, and confirms they wish to share data with Cronofy\] | USA, EU | 2026-10-01 | | [Deepgram](https://thirdpartyindex.com/vendors/deepgram.md) (AI model provider: Deepgram) | AI Studio Voice and Telephony; Speech-to-text (ASR) and voice-intelligence provider. | USA | 2026-10-01 | | [Descope](https://thirdpartyindex.com/vendors/descope.md) | CPAAS; For CPAAS users only, Login/Email and password stored and processed in the US. For MFA the user’s mobile number also stored. | USA | 2026-10-01 | | [Dstny (Qunifi Limited)](https://thirdpartyindex.com/vendors/dstny.md) | Microsoft Teams media integration \[This sub processor is only used if MS Teams integration is used\]; Software Provider \[as a Service Provider\] | USA, UK, Australia | 2026-10-01 | | [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | 2026-10-01 | | [Google](https://thirdpartyindex.com/vendors/google-cloud.md) | AI Studio AI Model Provider; Natural Language Processing (sold as Virtual Agent), client UI stats (Data where 8x8 is a Controller). Google’s Cloud Platform (GCP) is also used to host the CPaas messaging; One of the underlying AI models for AI Studio; Software Provider \[as a Service Provider\] | USA | 2026-10-01 | | [Inference (part of Five9)](https://thirdpartyindex.com/vendors/five9.md) | Any PII passed on media in IVR. Biometrics processing is performed in Amazon Web Services in Europe (Ireland). NOTE: You can turn off utterance storage in Node Settings. \[This sub processor is only used if Intelligent IVR is ordered\]; Software Provider \[as a Service Provider\] | USA | 2026-10-01 | | [Microsoft Power BI](https://thirdpartyindex.com/vendors/microsoft.md) | CPAAS | USA | 2026-10-01 | | [Movate](https://thirdpartyindex.com/vendors/movate.md) | Outsourced service for 8x8's global tier 1 technical support; Support Service Provider | Costa Rica | 2026-10-01 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | 2026-10-01 | | [Oracle America, Inc. (Oracle Cloud Infrastructure)](https://thirdpartyindex.com/vendors/oracle.md) | Cloud Service Provider; Full stack deployments in various regions, including data processor storage in the same region as the customer is deployed. | USA, Canada, Brazil, UK, EU, India, Australia | 2026-10-01 | | [PCIPAL](https://thirdpartyindex.com/vendors/pci-pal.md) | PCI Card data \[This sub processor is only used if Securepay is ordered\]; Software Provider \[as a Service Provider\] | USA, UK | 2026-10-01 | | [SpaceXAI](https://thirdpartyindex.com/vendors/spacexai.md) (AI model provider: xAI) | AI Studio AI Model Provider; One of the underlying AI models for AI Studio | USA | 2026-10-01 | | SpinSci | EHR integrations to products such as Epic and Athena | Software Provider \[as a Service Provider\] | 2026-10-01 | | [Sutherland Global Services](https://thirdpartyindex.com/vendors/sutherland-global-services.md) | Outsourced service for 8x8's global tier 1 support; Support Service Provider | Philippines | 2026-10-01 | | [Verint](https://thirdpartyindex.com/vendors/verint.md) | Verint® Monet Workforce Management is an affordable, easy-to-use contact center software solution that optimizes employee forecasting and scheduling. It can free you from the limitations of scheduling spreadsheets and help you tackle the two biggest contact center challenges: meeting service levels and controlling costs. | Software Provider \[as a Service Provider\] | 2026-10-01 | | Voximplant | AI Studio Voice and Telephony; Voice/CPaaS and voice-AI orchestration infrastructure. | USA | 2026-10-01 | Read from ([evidence](https://thirdpartyindex.com/evidence/8986)). CSV: https://thirdpartyindex.com/vendors/8x8/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 5. All vendors that list one: https://thirdpartyindex.com/ai ### Its own affiliates (1) - 8x8 Group Companies ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO 9001, PCI DSS, CSA STAR, Cyber Essentials Plus ([evidence](https://thirdpartyindex.com/evidence/10851)) - Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/10851)) ## Web Technologies 8x8's homepage made 227 requests to 32 domains, 20 services controlled by another company, and 3 domains not identified. Loaded on 2026-11-03 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 20 third parties by category: Advertising 6 (Google Cloud, AdRoll, Microsoft, OpenAI, Reddit, Inc.; usually detected as Advertising: Xandr); Analytics 5 (Wingify, Meta, Amplitude, LinkedIn, ZoomInfo); Marketing automation 2 (6Sense Insights, Inc., Adobe); Security 2 (FingerprintPro, DataGrail); Live chat 1 (Qualified.com, Inc.); CDN 1 (jsDelivr); CMS 1 (usually detected as CMS: Sanity); Documentation 1 (TechTarget, Inc.); Issue trackers 1 (usually detected as Issue trackers: Sentry). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (20) - Google Cloud: 20 requests to google.com, googletagmanager.com, doubleclick.net; DoubleClick Floodlight, Google Analytics, Google Tag Manager (its subprocessor list names it too) - Wingify: 17 requests to visualwebsiteoptimizer.com; VWO - AdRoll: 15 requests to adroll.com; AdRoll - Qualified.com, Inc.: 14 requests to qualified.com; Qualified - 6Sense Insights, Inc.: 13 requests to 6sc.co, 6sense.com; 6sense - Meta: 5 requests to facebook.net, facebook.com; Facebook Pixel 2.9.433 - Adobe: 4 requests to marketo.net, mktoresp.com; Marketo - Amplitude: 4 requests to amplitude.com; Amplitude (its subprocessor list names it too) - Microsoft: 4 requests to bing.com; Microsoft Advertising (its subprocessor list names it too) - OpenAI: 4 requests to openai.com; ChatGPT Ads Measurement Pixel (its subprocessor list names it too) - FingerprintPro: 3 requests to fpjs.io, fpjscdn.net; Fingerprint - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - jsDelivr: 3 requests to jsdelivr.net; jsDelivr - Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads - Sentry: 2 requests to sentry.io - TechTarget, Inc.: 2 requests to techtarget.com; TechTarget - DataGrail: 1 request to datagrail.io; DataGrail - Sanity: 1 request to sanity.io - Xandr: 1 request to adnxs.com - ZoomInfo: 1 request to zoominfo.com; Zoominfo ### Unknown (3) Domains not identified yet: dpmsrv.com, 4u5psrpmhi.execute-api.us-east-1.amazonaws.com, dytzfsedsvijt.cloudfront.net ### First party (1) - 8x8: 104 requests to 8x8.com; AdRoll CMP System, HSTS, HockeyStack, LottieFiles, Lucide, Next.js 16.4.2, Next.js App Router, Open Graph, Priority Hints, React, Sentry, Turbopack, Vercel, Vercel Analytics, Vercel Speed Insights 1.3.1, Webpack, core-js 3.32.2 12 tracked companies loaded by the homepage are not in 8x8's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Korn Ferry](https://thirdpartyindex.com/vendors/korn-ferry.md) - [Whova](https://thirdpartyindex.com/vendors/whova.md): Video Conferencing Software ## Incidents reported by 8x8's subprocessors Incidents reported in the last 30 days on their own status pages by 6 vendors 8x8 lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Scribe v3 Live outage (major) - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-10: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Flux TTS high latency and websocket disconnects (major) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Choppy audio on Agent conversations using Eleven v4 Turbo (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated errors for Flux streaming STT and Voice Agent sessions (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Session Replay capturing more sessions than configured (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Delayed S3 export (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-04: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Intermittent Sign in issue (no impact stated) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-30: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported ElevenCreative - Image & Video - Degraded performance (minor) - 2026-10-29: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated errors from authentication services at one datacenter (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Data Ingestion Delays (minor) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Delayed/Blocked Event Delivery to Amazon Kinesis Destination (no impact stated) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Streaming to External Destinations Unavailable (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Amplitude Website Outage (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated Latency and Errors for Batch STT (minor) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Notice: Amplitude not impacted by recent PHP vulnerabilities (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated 5xx Errors (major) - 2026-10-22: [Cronofy](https://thirdpartyindex.com/vendors/cronofy#status), which 8x8 lists as a subprocessor, reported PHP Remote Code Execution Vulnerabilities (no impact stated) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which 8x8 lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Marketing website (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported EU Agents disruption in SIP calls (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Inbound Twilio calls experiencing intermittent connection failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Claude MCP connection not working (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported EU - STT - Increase in latency in the EU Residency for Speech-to-Text requests (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Increased Rate of LLM Failure Errors on Agent Platform Calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported \[Isolated environments\] Issue with voices on EU and India Residency environments (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Request failures with the V3 model (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Instant Voice Clone creation failures (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Website Slowness and API Request Latency (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Website authentication rejecting all frontend requests (critical) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Some support request forms may be unavailable (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported EU Residency - Conversation history not showing for recent calls (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Increased Dubbing Latency and Failure Rate (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Elevated error rate for Eleven Multilingual v2 model (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Some TTS requests seeing increased latency (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported ElevenReader Elevated Error Rates (no impact stated) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Payment Issues (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported EU Residency - Issue with the Agents platform, TTS and Scribe in the EU residency server (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Agent SIP Conversation Disruption (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Elevated error rates querying voices (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Increased error rate for Forced Alignment (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Transfer to Human not working correctly (major) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Elevated error rates for TTS v3, Dubbing, STT (minor) - 2026-10-21: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Increased API error rate (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Export API returns 500 errors across multiple organizations (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported File Download errors (minor) - 2026-10-17: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported We are actively investigating an issue with our ingestion systems lagging (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated 503 errors for bath Flux TTS requests (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which 8x8 lists as a subprocessor, reported Degraded Performance- Funnel charts renders as white text on a white/near-white background in light theme (no impact stated) - 2026-10-13: [Deepgram](https://thirdpartyindex.com/vendors/deepgram#status), which 8x8 lists as a subprocessor, reported Elevated 503 errors for Aura-2 TTS (minor) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Multiple US endpoints experiencing timeouts and latency (major) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which 8x8 lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) - 2026-10-13: [ElevenLabs](https://thirdpartyindex.com/vendors/elevenlabs#status), which 8x8 lists as a subprocessor, reported Instant Voice Clone creation failures (minor) ## Federal contracts U.S. government prime awards and reported subawards to its UEI (MEJNRFRH8567), from USAspending, by funding agency. Records show funding, not use. | Agency | Department | Prime awards | Obligated | Subawards | Subaward total | First | Last | |---|---|---|---|---|---|---|---| | International Boundary and Water Commission: U.S.-Mexico | Department of State | 13 | $1.2M | — | — | 2012-09-28 | 2026-08-11 | | Department of the Army | Department of Defense | 2 | $16.9K | — | — | 2007-03-15 | 2018-05-11 | | Department of the Navy | Department of Defense | 2 | $10.3K | — | — | 2019-01-23 | 2021-06-30 | | Drug Enforcement Administration | Department of Justice | 2 | $7.6K | — | — | 2009-09-22 | 2011-12-14 | | Office of the Under Secretary for Management | Department of Homeland Security | 1 | $7.3K | — | — | 2017-09-30 | 2022-09-16 | 20 records ([evidence](https://thirdpartyindex.com/evidence/10512)). Details: https://thirdpartyindex.com/vendors/8x8/federal The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/8x8 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api