# Absorb Software Absorb Software declares [32 subprocessors](https://thirdpartyindex.com/vendors/absorb-software#subprocessors), plus 5 of its own affiliates, in [its subprocessor list](https://support.absorblms.com/hc/en-us/articles/115015958127-Absorb-Sub-Processors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/255252)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Salesforce](https://thirdpartyindex.com/vendors/salesforce). No published changes since we first read it on 2026-11-07. [3 tracked vendors](https://thirdpartyindex.com/vendors/absorb-software#used-by) name Absorb Software as a subprocessor, including [ChurnZero](https://thirdpartyindex.com/vendors/churnzero), [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty) and [Veeva Systems](https://thirdpartyindex.com/vendors/veeva-systems). Absorb Software (absorbai.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/absorb-software - Documents last verified: 2026-11-11 - Transparency rating: 71/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 26 tracked vendors directly, 176 within two hops, 515 within three; 3 tracked vendors rely on it directly, 46 within two hops, 1132 within three - Cite as: Absorb Software, Third Party Index, https://thirdpartyindex.com/vendors/absorb-software (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://support.absorblms.com/hc/en-us/articles/115015958127-Absorb-Sub-Processors | 2026-11-11 | 2026-11-11 | | Data processing addendum | https://www.absorbai.com/uploads/AbsorbGlobalDataProcessingAddendumv2.0.pdf | 2026-11-11 | 2026-11-07 | | Privacy policy | https://www.absorbai.com/support/privacy-policy | 2026-11-11 | 2026-11-06 | | Terms | https://www.absorbai.com/legal/website-terms-of-service | 2026-11-11 | 2026-11-06 | ## Subprocessors (32) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | Absorb Technology Limited | Support, Services, and Account Management to the clients as applicable. | Entity Country: Ireland; Entity Country: Support, Services, and Account Management to the clients as applicable. | 2026-11-07 | | [Amplitude, Inc](https://thirdpartyindex.com/vendors/amplitude.md) | Amplitude's Privacy Policy can be viewed here.; Product analytics | United States | 2026-11-07 | | [AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AWS Privacy Policy can be viewed here.; Absorb Create uses AWS to host Course content supporting its solution.; Absorb uses AWS to host its LMS. Processing includes LMS data and LMS generated data. Cloud infrastructure hosting the LMS; managed AI inference to power certain LMS AI Features that may process personal data in prompts and outputs; Amazon SES for LMS email delivery; compute services used to run scheduled data-processing jobs that transmit customer data to Snowflake for analytics and reporting. Processing may include LMS user data, including PII in AI inputs/outputs and email recipient data.; Together uses AWS to host its services and process data on its behalf. | AS per client selected hosting regions; As per client selected hosting regions; United States | 2026-11-07 | | [Chargebee](https://thirdpartyindex.com/vendors/chargebee.md) | Absorb Create uses Chargebee to manage the billing of our clients. Data processed included client contact and billing details.; For Chargebee Privacy Statement, see here. | India; Netherlands; Australia | 2026-11-07 | | [ChurnZero](https://thirdpartyindex.com/vendors/churnzero.md) | Absorb uses ChurnZero as a Customer Success Management solution to proactively manage retention and optimize workflow to the customers lifecycle. Data processed may include LMS administrator contact and business details and LMS details related to business insights.; The ChrunZero Privacy Policy can be viewed here. | United States | 2026-11-07 | | [Filestack](https://thirdpartyindex.com/vendors/filestack.md) | Absorb Create uses Filestack to process uploaded files from our clients.; For Filestack Privacy Statement, see here. | United States | 2026-11-07 | | Foxy.IO | Absorb uses Foxy.IO to handle all E-Commerce transactions within the Absorb shopping cart. Data processed includes LMS user and course details, and E-Commerce transaction details.; Foxy.IO Privacy Policy can be found here. | United States | 2026-11-07 | | [Functional Software, Inc. d/b/a Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Product analytics; Sentry's Privacy Policy can be viewed here. | United States | 2026-11-07 | | Galaxy Hosting | Absorb Create uses Galaxy hosting to host Absorb Create application.; Galaxy Hosting privacy statement can be found here. | United States | 2026-11-07 | | [Gong](https://thirdpartyindex.com/vendors/gong.md) | Absorb uses Gong.io to record calls, emails and demos with current customers for the purpose of sales enablement and relationship management. Data processed may include contact and business details and LMS details related to business insights.; Gongs Privacy Policy, can be viewed here | United States | 2026-11-07 | | [Hotjar Ltd](https://thirdpartyindex.com/vendors/hotjar.md) | Hotjar's Privacy Policy can be viewed here.; Product analytics | EU | 2026-11-07 | | [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Intercom, Inc. Privacy Policy can be viewed here.; Leveraging Fin.ai to enable automated customer service resolution, improve response accuracy and speed, analyze support trends, and optimize customer support. | United States | 2026-11-07 | | [Localize](https://thirdpartyindex.com/vendors/localize.md) | Localize's Privacy Policy can be viewed here.; Translation services. | United States | 2026-11-07 | | [Mailgun Technologies, Inc](https://thirdpartyindex.com/vendors/mailgun.md) | Mailgun's Privacy Policy can be viewed here.; Transactional email server | United States | 2026-11-07 | | [Microsoft (Power BI, Azure, Office 365 including Teams)](https://thirdpartyindex.com/vendors/microsoft.md) | Absorb uses Azure to host mobile codes and Artificial intelligence functionality. Absorb uses Office 365 including Teams for productivity, meetings, and collaboration. Data processed may include contact and business details, meeting and LMS details related to business insights including Teams meeting recordings.; For Microsoft Privacy Policy, see here. | United States | 2026-11-07 | | [Mongo Atlas](https://thirdpartyindex.com/vendors/mongodb.md) | Absorb Create uses Mongo Atlas to host Absorb Create data. Data processed will include both client; Mongo Atlas privacy statement can be found here. | United States | 2026-11-07 | | [New Relic](https://thirdpartyindex.com/vendors/new-relic.md) | Absorb uses New Relic for application performance management and log management. Data processed may include user and LMS activity and generated LMS details.; For New Relic General Privacy Notices, see here. | United States | 2026-11-07 | | [Okta Inc.](https://thirdpartyindex.com/vendors/okta.md) | Absorb uses Okta Customer Identity Cloud to enable single sign-on (SSO) for access to the following support platforms: The Absorb Knowledgebase; Absorb Academy and The Absorb Ideas Portal.; Okta privacy policy can be accessed here. | United States | 2026-11-07 | | [Omni Analytics](https://thirdpartyindex.com/vendors/omni.md) | Omni Analytics Privacy Policy can be viewed here.; Used to provide in-app reporting functionality for customers. | United States | 2026-11-07 | | [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Absorb uses Pendo for its in-app product analytics, in-app guidance, and user feedback platform.; Pendo Privacy Policy can be viewed here. | United States | 2026-11-07 | | Prometheus Development LLC | Support, Services, and Account Management to the clients as applicable. | Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States | 2026-11-07 | | [Salesforce.com](https://thirdpartyindex.com/vendors/salesforce.md) | Absorb uses Salesforce.com to manage its relationship with clients and prospects. Data processed may include contact and business details and LMS details related to business insights.; Salesfoce.com Privacy Statement can be found here. | United States | 2026-11-07 | | [Sisense](https://thirdpartyindex.com/vendors/sisense.md) | Absorb uses Sisense for analytics, business intelligence and reporting, which is a paid add-on service offered to clients. Data processed may include LMS data and LMS generated data.; Sisense Privacy Policy can be found here. | As per client selected hosting regions | 2026-11-07 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Absorb uses Snowflake for data warehouse for the delivery of the services related to analytics and reporting based on purchase. Data processed may include LMS data and LMS generated data.; Snowflake Privacy Notice can be found here. | As per client selected hosting regions | 2026-11-07 | | [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic.md) | Absorb uses Sumologic to manage logs including security logs. Data processed may include user and LMS activity and generated LMS details.; Sumo Logic Privacy Statement can be viewed here. | United States | 2026-11-07 | | Together (US) Inc. | Support, Services, and Account Management to the clients as applicable. | Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States | 2026-11-07 | | Together Software Inc. | Support, Services, and Account Management to the clients as applicable. | Entity Country: Canada; Entity Country: Support, Services, and Account Management to the clients as applicable. | 2026-11-07 | | [Userflow](https://thirdpartyindex.com/vendors/userflow.md) | In-app user onboarding and product adopting platform that delivers interactive product tours and feature walkthroughs.; Userflow's Privacy Policy can be viewed here. | United States | 2026-11-07 | | [Workato](https://thirdpartyindex.com/vendors/workato.md) | Absorb’s use of Workato is for custom integration as a platform purchased services. Data processed may include client user HCM data and course meta data as provided by the client.; Workato Privacy policy can be viewed here. | United States | 2026-11-07 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Absorb uses Zendesk as its support ticketing system for customer services. Data processed will include user customer contact details and data shared by client contacts for support purposes.; Zendesk Privacy Policy can be viewed here. | United States | 2026-11-07 | | [Zoom](https://thirdpartyindex.com/vendors/zoom.md) | Absorb uses Zoom for video conferencing. Data processed may include contact and business details, meeting and LMS details related to business insights may be included in Zoom meeting recordings.; Zoom Privacy Policy can be found here. | United States | 2026-11-07 | | [Zuora](https://thirdpartyindex.com/vendors/zuora.md) | Absorb uses Zuora to manage the billing of our clients. Processing data is limited and may include client contact details for billing purposes.; Zuora Privacy Statement can be viewed here. | United States | 2026-11-07 | Read from ([evidence](https://thirdpartyindex.com/evidence/232296)). CSV: https://thirdpartyindex.com/vendors/absorb-software/subprocessors.csv ### Its own affiliates (5) - Absorb Software Inc (Entity Country: Canada; Entity Country: Support, Services, and Account Management to the clients as applicable.) - Absorb Software Australia Pty Ltd. (Entity Country: Australia; Entity Country: Support, Services, and Account Management to the clients as applicable.) - Absorb Software North America, LLC (Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United States) - Absorb Software Poland Sp. z o. o (Entity Country: Poland; Entity Country: Support, Services, and Account Management to the clients as applicable.) - Absorb Software UK Ltd (Entity Country: Support, Services, and Account Management to the clients as applicable.; Entity Country: United Kingdom) ## Web Technologies Absorb Software's homepage made 154 requests to 15 domains, and 7 services controlled by another company. Loaded on 2026-11-07 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 7 third parties by category: Advertising 2 (Google Cloud, Capterra Inc.); Analytics 2 (Hotjar, ZoomInfo); Marketing automation 1 (Adobe); A/B Testing 1 (Webflow); CDN 1 (Cloudflare). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (7) - Webflow: 89 requests to website-files.com, intellimize.co, d3e54v103j8qbb.cloudfront.net; Intellimize, Webflow 1.6.0, jQuery 3.5.1 - Google Cloud: 25 requests to google.com, doubleclick.net, googletagmanager.com; DoubleClick Floodlight, Google Analytics, Google Tag Manager - Hotjar: 7 requests to hotjar.com, hotjar.io; Hotjar (its subprocessor list names it too) - ZoomInfo: 6 requests to zoominfo.com, zi-scripts.com; Zoominfo - Adobe: 3 requests to marketo.net, mktoresp.com; Marketo - Capterra Inc.: 3 requests to capterra.com; Capterra - Cloudflare: 1 request to cloudflare.com; cdnjs ### First party (1) - Absorb Software: 20 requests to absorbai.com; Amazon CloudFront, Amazon Web Services, Cloudflare, Contentsquare, HSTS, HTTP/3, Open Graph, Priority Hints, Qualified, Webpack, web-vitals 5 tracked companies loaded by the homepage are not in Absorb Software's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (3) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [ChurnZero](https://thirdpartyindex.com/vendors/churnzero.md): Learning Management System - [Digital Realty](https://thirdpartyindex.com/vendors/digital-realty.md): Learning management system - [Veeva Systems](https://thirdpartyindex.com/vendors/veeva-systems.md): Learning management system and online training for CDMS end-users ## Incidents reported by Absorb Software's subprocessors Incidents reported in the last 30 days on their own status pages by 14 vendors Absorb Software lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported US issues feed throwing intermittent errors (minor) - 2026-11-11: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Account emails not being delivered (major) - 2026-11-10: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported EU region replay ingestion latency (minor) - 2026-11-10: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Conference Room Connector Services Endpoints in the AMS region. (minor) - 2026-11-10: [Userflow](https://thirdpartyindex.com/vendors/userflow#status), which Absorb Software lists as a subprocessor, reported Degraded Performance for AdoptionAgent due to impacted Third Party System (minor) - 2026-11-10: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Absorb Software lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor) - 2026-11-10: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting a subset of users with ZVA and ZoomMate (no impact stated) - 2026-11-09: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Absorb Software lists as a subprocessor, reported Problem with Cloud SIEM Processing in North America 2 (US2) (minor) - 2026-11-09: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Inbound SMS Service in the AU region (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Absorb Software lists as a subprocessor, reported Elevated errors and latencies in the European hosting region. (major) - 2026-11-06: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Mail, Calendar and Scheduler. (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Session Replay capturing more sessions than configured (minor) - 2026-11-05: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Delayed S3 export (minor) - 2026-11-05: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported API Platform Performance Degradation (minor) - 2026-11-05: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Absorb Software lists as a subprocessor, reported Problem with Cloud SIEM APIs in North America 2 (US2) (major) - 2026-11-04: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Ingestion delays across all data (minor) - 2026-11-04: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which Absorb Software lists as a subprocessor, reported Degradation of Account and Visitor Reports (critical) - 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Absorb Software lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated) - 2026-11-03: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Outbound MMS Services in the US region (minor) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Delays in spans and transactions processing (major) - 2026-11-03: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Sentry.io dashboard and API is down (critical) - 2026-11-02: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Sentry dashboard is down (critical) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Absorb Software lists as a subprocessor, reported Data Irregularities in US Region (major) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Absorb Software lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Webhooks Performance Degradation (minor) - 2026-10-30: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Absorb Software lists as a subprocessor, reported Slow Fin Procedures (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Intermittent errors in knowledge base search (minor) - 2026-10-28: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region (minor) - 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Absorb Software lists as a subprocessor, reported Next-Gen Entity Platform Issues (major) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Absorb Software lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which Absorb Software lists as a subprocessor, reported API Service Degradation - EU Region (major) - 2026-10-27: [Omni](https://thirdpartyindex.com/vendors/omni#status), which Absorb Software lists as a subprocessor, reported Slower page loading in US East (minor) - 2026-10-27: [Omni](https://thirdpartyindex.com/vendors/omni#status), which Absorb Software lists as a subprocessor, reported Azure AI endpoints failing for customers hosted in Azure East US 2 (minor) - 2026-10-27: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Issue with Genie Conversation History and AIRO Chats (minor) - 2026-10-26: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Data Ingestion Delays (minor) - 2026-10-24: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Delayed/Blocked Event Delivery to Amazon Kinesis Destination (no impact stated) - 2026-10-23: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Multiple Zoom Services (minor) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Streaming to External Destinations Unavailable (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Amplitude Website Outage (no impact stated) - 2026-10-22: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Notice: Amplitude not impacted by recent PHP vulnerabilities (no impact stated) - 2026-10-22: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Meetings Services in the US. (minor) - 2026-10-22: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which Absorb Software lists as a subprocessor, reported Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability (no impact stated) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Increased latency processing integration webhooks (minor) - 2026-10-21: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Learning Webpage (minor) - 2026-10-21: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Sentry.io not loading in US region (critical) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000299 (minor) - 2026-10-20: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Export API returns 500 errors across multiple organizations (minor) - 2026-10-20: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Sentry.io not loading (major) - 2026-10-20: [MongoDB](https://thirdpartyindex.com/vendors/mongodb#status), which Absorb Software lists as a subprocessor, reported GCP Availability Zone europe-west2-b connectivity issues (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Genie and AIRO Not Responding in Workato UI (no impact stated) - 2026-10-20: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Log Processing Service Degradation (minor) - 2026-10-19: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Meeting Summaries Via Email. (minor) - 2026-10-19: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Sentry is down (critical) - 2026-10-19: [Omni](https://thirdpartyindex.com/vendors/omni#status), which Absorb Software lists as a subprocessor, reported Outage Detected (critical) - 2026-10-19: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Website in UK region (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000290 (minor) - 2026-10-19: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting ZP SMS Australia Mobile Numbers (no impact stated) - 2026-10-17: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported We are actively investigating an issue with our ingestion systems lagging (minor) - 2026-10-17: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion (minor) - 2026-10-16: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Errors in AI by Workato Analyze text action (minor) - 2026-10-16: [Sumo Logic](https://thirdpartyindex.com/vendors/sumo-logic#status), which Absorb Software lists as a subprocessor, reported Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE) (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000287 (critical) - 2026-10-14: [Intercom](https://thirdpartyindex.com/vendors/intercom#status), which Absorb Software lists as a subprocessor, reported Customer contact details showing up as "Redacted" in the Intercom Inbox (minor) - 2026-10-14: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service degradation affected Zoom AI Companion in US region (no impact stated) - 2026-10-14: [Omni](https://thirdpartyindex.com/vendors/omni#status), which Absorb Software lists as a subprocessor, reported Reports of Omni failing to load (no impact stated) - 2026-10-14: [Workato](https://thirdpartyindex.com/vendors/workato#status), which Absorb Software lists as a subprocessor, reported Issues with AI by Workato (minor) - 2026-10-14: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affected Sandbox Creation in ZoomMate (no impact stated) - 2026-10-14: [Sentry](https://thirdpartyindex.com/vendors/sentry#status), which Absorb Software lists as a subprocessor, reported Ingestion Halted for EAP data in EU (major) - 2026-10-14: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service Degradation Affecting Zoom Clips (minor) - 2026-10-13: [Amplitude](https://thirdpartyindex.com/vendors/amplitude#status), which Absorb Software lists as a subprocessor, reported Degraded Performance- Funnel charts renders as white text on a white/near-white background in light theme (no impact stated) - 2026-10-13: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Absorb Software lists as a subprocessor, reported INC20000277 (minor) - 2026-10-13: [Zoom](https://thirdpartyindex.com/vendors/zoom#status), which Absorb Software lists as a subprocessor, reported Service degradation affecting Zoom Meeting API in US region (no impact stated) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/absorb-software --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api