# Actionstep

Actionstep (actionstep.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/actionstep
- Documents last verified: 2026-10-03
- Transparency rating: 77/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 10 tracked vendors directly, 106 within two hops, 346 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Actionstep, Third Party Index, https://thirdpartyindex.com/vendors/actionstep (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.actionstep-trust.com/ | 2026-10-03 | 2026-10-03 |
| Subprocessor list | https://www.actionstep-trust.com/subprocessors | 2026-10-03 | 2026-10-03 |
| Privacy policy | https://www.actionstep.com/privacy/ | 2026-10-03 | 2026-10-03 |
| Terms | https://www.actionstep.com/terms/ | 2026-10-03 | 2026-10-03 |
| Security page | https://www.actionstep.com/cybersecurity/ | 2026-10-03 | 2026-10-03 |
| Status page | https://pm.actionstep-status.com/ | 2026-10-03 | 2026-10-03 |

## Subprocessors (10)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud provider; Provides cloud computing services and infrastructure | USA, Ireland, Australia, and Canada | 2026-10-03 |
| [CloudConvert](https://thirdpartyindex.com/vendors/cloudconvert.md) | Document management; Provides cloud-based document conversion services | Germany and USA | 2026-10-03 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Cloud monitoring; Monitors and analyzes cloud applications and infrastructure performance | USA | 2026-10-03 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support; Provides access to self-help and customer support | USA | 2026-10-03 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Email Provider; Provides transactional emails | USA | 2026-10-03 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud provider; Provides cloud computing services and infrastructure | USA | 2026-10-03 |
| [Planhat](https://thirdpartyindex.com/vendors/planhat.md) | Customer Success; Helps manage customer relationships | USA | 2026-10-03 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Engagement & Sales; Helps businesses manage customer interactions and data | USA | 2026-10-03 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Communications provider; Provides SMS services | USA | 2026-10-03 |
| [Zendesk Inc](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Support; Provides access to self-help and customer support | USA | 2026-10-03 |

Read from ([evidence](https://thirdpartyindex.com/evidence/39977)). CSV: https://thirdpartyindex.com/vendors/actionstep/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 ([evidence](https://thirdpartyindex.com/evidence/39976))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 7 reported incidents (4 major or critical, 1 minor, 2 with no impact stated)
- Typical time to resolve: 30 min
- Status page last read: 2026-10-04
- 2026-09-28: Server Outage - (eu-west-1) - 502 Error- Sep 28th 2026 (major)
- 2026-09-21: Practice Management Navigation Bar Not Visible When New UI Is Enabled - Sep 21 2026 (no impact stated)
- 2026-08-28: Practice Management Outage AP-Southeast 2 (major)
- 2026-08-27: Practice Management Outage - Ap Southeast 2 (major)
- 2026-08-27: Server Outage - (AP-Southeast-2) - Users Unable to Login - August 27, 2026 (major)
- 2026-08-10: Issue Identified – eu-west-1.actionstep.com (minor)
- 2026-07-30: Login Disruption (eu-west-1) – ISP Related Connectivity Issues Jul 30 2026 (no impact stated)
- 2026-06-03: Actionstep Gmail Add-on & Logging in to the Actionstep Mobile App using Gmail. (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api