# Akua

Akua (akua.la): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/akua
- Documents last verified: 2026-10-01
- Transparency rating: 32/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (not found); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Cite as: Akua, Third Party Index, https://thirdpartyindex.com/vendors/akua (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.akua.la/ | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://akua.la/es/privacy | 2026-10-01 | 2026-09-30 |
| Security page | https://akua.la/es/security | 2026-10-01 | 2026-09-30 |
| Status page | https://status.akua.la/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2, ISO/IEC 27001, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/19057))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (5 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 32 min
- Status page last read: 2026-10-01
- Under way: Visa clearing degraded performance (minor), since 2026-10-01 12:34 UTC
- 2026-10-01: Visa clearing degraded performance (minor)
- 2026-09-27: Partial outage in Mastercard rail (major)
- 2026-08-15: Mastercard Outage (critical)
- 2026-08-13: Payments page (major)
- 2026-07-17: Degraded performance in Bre-B payment method for Colombia (major)
- 2026-07-03: Major outgage in authorizations (critical)
- 2026-05-29: Payments with incorrect status in the dashboard (minor)
- 2026-05-23: Payment Processing Issues (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api