# AlertMedia

AlertMedia (alertmedia.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/alertmedia
- Documents last verified: 2026-10-01
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 13 tracked vendors directly, 119 within two hops, 315 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: AlertMedia, Third Party Index, https://thirdpartyindex.com/vendors/alertmedia (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.alertmedia.com/ | 2026-10-01 | 2026-10-01 |
| Subprocessor list | https://trust.alertmedia.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-10-01 | 2026-10-01 |
| Privacy policy | https://www.alertmedia.com/legal/privacy-policy/ | 2026-10-01 | 2026-10-01 |
| Terms | https://www.alertmedia.com/legal/website-terms-of-use/ | 2026-10-01 | 2026-10-01 |
| Status page | https://status.alertmedia.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Adobe Marketo Engage | AlertMedia marketing automation and campaign management | San Jose, CA, USA | 2026-10-01 |
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AlertMedia production infrastructure, systems, storage, and transmission (IaaS) | Seattle, WA, USA | 2026-10-01 |
| [Clay](https://thirdpartyindex.com/vendors/clay.md) | AlertMedia sales intelligence and contact enrichment | New York, NY, USA | 2026-10-01 |
| [Elastic](https://thirdpartyindex.com/vendors/elasticsearch.md) | AlertMedia platform observability and performance | San Francisco, CA, USA | 2026-10-01 |
| [Gainsight](https://thirdpartyindex.com/vendors/gainsight-software.md) | AlertMedia customer success management and customer engagement analytics | San Francisco, CA, USA | 2026-10-01 |
| [Gong](https://thirdpartyindex.com/vendors/gong.md) | AlertMedia conversation analytics and sales enablement | Palo Alto, CA, USA | 2026-10-01 |
| [Infobip](https://thirdpartyindex.com/vendors/infobip.md) | AlertMedia customer communication services (email, SMS, voice, etc.) | Vodnjan, Croatia | 2026-10-01 |
| [Microsoft 365](https://thirdpartyindex.com/vendors/microsoft.md) | AlertMedia email, and corporate productivity tools | Redmond, WA, USA | 2026-10-01 |
| [Outreach](https://thirdpartyindex.com/vendors/outreach.md) | AlertMedia sales engagement and communications automation | Seattle, WA, USA | 2026-10-01 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | AlertMedia customer relationship management (CRM) and support systems | San Francisco, CA, USA | 2026-10-01 |
| [SendGrid](https://thirdpartyindex.com/vendors/sendgrid.md) | AlertMedia customer email delivery and transactional email services | Denver, CO, USA | 2026-10-01 |
| [ThoughtSpot](https://thirdpartyindex.com/vendors/thoughtspot.md) | AI-powered analytics and BI reporting (query logs, internal metadata, potential Customer PII) | Mountain View, CA, USA | 2026-10-01 |
| [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | AlertMedia customer communication services (email, SMS, voice, etc.) | San Francisco, CA, USA | 2026-10-01 |
| [Zendesk®](https://thirdpartyindex.com/vendors/zendesk.md) | AlertMedia customer ticket processing | San Francisco, CA, USA | 2026-10-01 |

Read from ([evidence](https://thirdpartyindex.com/evidence/27470)). CSV: https://thirdpartyindex.com/vendors/alertmedia/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, TX-RAMP, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/27476))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (1 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 45 min
- Status page last read: 2026-10-01
- 2026-09-01: Communication SMS provider degraded (Twilio) (major)
- 2026-06-04: Mobile App login Degradation (minor)
- 2026-06-03: User Imports Failing Unexpectedly (minor)
- 2026-01-14: Nationwide Verizon Outage (US) (minor)
- 2026-01-13: We are investigating reports of intermittent latency (minor)
- 2025-12-02: AlertMedia Incident: Unable to login (major)
- 2025-11-18: Threat History & Safety Maps (minor)
- 2025-11-14: Investigating SFTP performance issues (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api