# Appcues Appcues declares [7 subprocessors](https://thirdpartyindex.com/vendors/appcues#subprocessors) in [its subprocessor list](https://trust.appcues.com/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/53214)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [OpenAI](https://thirdpartyindex.com/vendors/openai) and [Snowflake](https://thirdpartyindex.com/vendors/snowflake). No published changes since we first read it on 2026-09-22. [37 tracked vendors](https://thirdpartyindex.com/vendors/appcues#used-by) name Appcues as a subprocessor, including [Mailgun](https://thirdpartyindex.com/vendors/mailgun), [Freshworks](https://thirdpartyindex.com/vendors/freshworks) and [Adobe](https://thirdpartyindex.com/vendors/adobe). Appcues (appcues.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/appcues - Documents last verified: 2026-11-12 - Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 7 tracked vendors directly, 62 within two hops, 249 within three; 37 tracked vendors rely on it directly, 525 within two hops, 2413 within three - Cite as: Appcues, Third Party Index, https://thirdpartyindex.com/vendors/appcues (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Subprocessor list | https://trust.appcues.com/subprocessors | 2026-11-12 | 2026-10-06 | | Data processing addendum | https://www.appcues.com/data-processing-addendum | 2026-11-12 | 2026-10-28 | | Privacy policy | https://www.appcues.com/privacy | 2026-11-12 | 2026-10-28 | | Terms | https://www.appcues.com/terms | 2026-11-12 | 2026-10-28 | | Security page | https://trust.appcues.com/ | 2026-11-11 | 2026-11-11 | | Status page | https://status.appcues.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (7) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Primary infrastructure provider for Appcues applications and services; USA: Oregon, USA EU: Frankfurt, Germany | USA & EU | 2026-09-22 | | [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse.md) | Provides managed database services. | USA & EU | 2026-09-22 | | [Confluent](https://thirdpartyindex.com/vendors/confluent.md) | Infrastructure provider, managing Apache Kafka as a service. | USA & EU | 2026-09-22 | | [Langfuse](https://thirdpartyindex.com/vendors/langfuse.md) | Provides monitoring and quality testing tools for optional Appcues AI features | USA & EU | 2026-10-01 | | [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Used for delivering emails as part of the Appcues out-of-product messaging product. | USA & EU | 2026-09-22 | | [OpenAI](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Provides AI model services for optional Appcues AI features. | USA & EU | 2026-10-01 | | [Snowflake](https://thirdpartyindex.com/vendors/snowflake.md) | Analytics database for calculating aggregate statistics for production. | USA & EU | 2026-09-22 | Read from ([evidence](https://thirdpartyindex.com/evidence/2586)). CSV: https://thirdpartyindex.com/vendors/appcues/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/13917)) - Claimed: HIPAA, GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/13917)) ## Web Technologies Appcues's homepage made 237 requests to 34 domains, and 17 services controlled by another company. Loaded on 2026-11-04 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 17 third parties by category: Analytics 7 (Google Cloud, Meta, ZoomInfo, Clearbit, LinkedIn, HubSpot; usually detected as Analytics: Mux); Advertising 2 (Reddit, Inc.; reviewed: Clickagy); Widgets 2 (Navattic; usually detected as Widgets: Unicorn Studio); Cookie compliance 1 (CookieYes); CDN 1 (jsDelivr); Customer data platform 1 (Segment); Issue trackers 1 (Sentry); JavaScript libraries 1 (Webflow); Video players 1 (Wistia). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (17) - Wistia: 81 requests to wistia.com, wistia.net; Wistia - Webflow: 46 requests to website-files.com, d3e54v103j8qbb.cloudfront.net; Webflow 1.6.0, jQuery 3.5.1 - Google Cloud: 35 requests to gstatic.com, google.com, doubleclick.net, storage.googleapis.com, ajax.googleapis.com, fonts.googleapis.com, googletagmanager.com; Google Analytics, Google Font API, Google Hosted Libraries, Google Tag Manager - Segment: 12 requests to segment.com, segment.io; Segment 1.84.3 - CookieYes: 11 requests to cdn-cookieyes.com, cookieyes.com; CookieYes - Clickagy: 8 requests to clickagy.com - Meta: 7 requests to facebook.com, facebook.net; Facebook Pixel 2.9.435 - ZoomInfo: 7 requests to zoominfo.com, zi-scripts.com; Zoominfo - Clearbit: 5 requests to clearbit.com, clearbitjs.com, clearbitscripts.com; Clearbit, Clearbit Reveal - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Navattic: 3 requests to navattic.com; Navattic - Mux: 2 requests to litix.io - Reddit, Inc.: 2 requests to reddit.com, redditstatic.com; Reddit Ads - HubSpot: 1 request to hs-analytics.net; HubSpot, HubSpot Analytics - Sentry: 1 request to sentry-cdn.com; Sentry 9.6.1 - Unicorn Studio: 1 request to unicorn.studio - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### First party (1) - Appcues: 11 requests to appcues.com; Cloudflare, HTTP/3, Open Graph, Webpack, core-js 3.32.2 13 tracked companies loaded by the homepage are not in Appcues's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (37) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Adobe](https://thirdpartyindex.com/vendors/adobe.md): Appcues provides in-app messaging (tooltips, user guidance, and tutorials) to help customers understand how to use Adobe Frame. Data is passed to Appcues to ass… - [Anaconda](https://thirdpartyindex.com/vendors/anaconda.md): Customer Onboarding - [AWeber](https://thirdpartyindex.com/vendors/aweber.md): Appcues Data Processing Addendum; Customer Walkthroughs and Surveys - [BetterCloud](https://thirdpartyindex.com/vendors/bettercloud.md): Data Analytics; \[Website\]( Analyzes use of the application through programmed specific page events. - [Blackboard](https://thirdpartyindex.com/vendors/blackboard.md): User onboarding, adoption, engagement, and feedback - [Bynder](https://thirdpartyindex.com/vendors/bynder.md): Appcues enables Bynder to provide in-app notifications and/or training. - [Ceros](https://thirdpartyindex.com/vendors/ceros.md): Relevant Customer Data: IP address and user name associated with login credentials, based on authentication information provided by the customer or via SSO.; Us… - [Cint](https://thirdpartyindex.com/vendors/cint.md): Showing specific information and overlays within our website - [Concord](https://thirdpartyindex.com/vendors/concord.md): User onboarding - [Confirm](https://thirdpartyindex.com/vendors/confirm.md) - [Edpuzzle](https://thirdpartyindex.com/vendors/edpuzzle.md): For marketing communications; Marketing - [Education Perfect](https://thirdpartyindex.com/vendors/education-perfect.md): In-app communication - [Employment Hero](https://thirdpartyindex.com/vendors/employment-hero.md): Processing Activity: User onboarding, engagement, and product experience optimisation through in-app messaging and tutorials. GDPR Transfer Mechanism: Standard … - [EverTrue](https://thirdpartyindex.com/vendors/evertrue.md): Customer experience - [Flywire](https://thirdpartyindex.com/vendors/flywire.md): User guidance, surveys, and product engagement analytics - [Forethought Technologies](https://thirdpartyindex.com/vendors/forethought-technologies.md): Customer Onboarding and Feedback - [FrankieOne](https://thirdpartyindex.com/vendors/frankieone.md): In-portal feature management - [Freshworks](https://thirdpartyindex.com/vendors/freshworks.md): Appcues provides us the ability to provide quick and pertinent tours, tips, and tutorials for customers. These are typically used for new customers or when we p… - [Gatekeeper](https://thirdpartyindex.com/vendors/gatekeeper.md): Product Walkthroughs, NPS, In-App Messaging - [Haiilo](https://thirdpartyindex.com/vendors/haiilo.md): Digital Adoption Platform Service; \[Haiilo Amplify\] Appcues is used in our Haiilo Amplify services to support platform adoption by managing and delivering user … - [IDEXX](https://thirdpartyindex.com/vendors/idexx.md) - [InMoment](https://thirdpartyindex.com/vendors/inmoment.md): Customer engagement - [Leapsome](https://thirdpartyindex.com/vendors/leapsome.md): Product onboarding, guidance and feedback - [LiquidPlanner](https://thirdpartyindex.com/vendors/liquidplanner.md): Automatic in-app user onboarding/new feature guides and walkthroughs; Customer Support and Communication - [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md): Infrastructure,; User Onboarding,; announcements; feature release - [Mixmax](https://thirdpartyindex.com/vendors/mixmax.md): Customer Messaging - [PandaDoc](https://thirdpartyindex.com/vendors/pandadoc.md): Onboarding tours, announcements and surveys - [PROS](https://thirdpartyindex.com/vendors/pros.md): User onboarding, adoption, engagement, and feedback - [Range](https://thirdpartyindex.com/vendors/range.md): User onboarding - [Recurly](https://thirdpartyindex.com/vendors/recurly.md): In-app messaging tool - [Redstor](https://thirdpartyindex.com/vendors/redstor.md): Contextual Onboarding Technology - [Sinch](https://thirdpartyindex.com/vendors/sinch.md): Infrastructure,; User Onboarding,; announcements; feature release - [Spekit](https://thirdpartyindex.com/vendors/spekit.md): In-app surveys - [TaxJar](https://thirdpartyindex.com/vendors/taxjar.md): User onboarding tool - [Termly](https://thirdpartyindex.com/vendors/termly.md): Improve products & services - [Unito](https://thirdpartyindex.com/vendors/unito.md): Services provided: Automated and personalized onboardings, product tours, surveys, and announcementsLocation: MA, U.S.A. - [WorkRamp](https://thirdpartyindex.com/vendors/workramp.md) ## Service status Incidents it reported on its own status page. - Last 90 days: 2 reported incidents (1 major or critical, 1 minor, 0 with no impact stated) - Typical time to resolve: 9 h 32 min - Status page last read: 2026-11-12 - 2026-10-30: Appcues SDK performance degredation (minor) - 2026-10-06: Email Sending Delay (major) - 2026-04-21: EU Studio login issue (major) - 2026-03-16: Appcues Studio Unavailable in the EU (major) - 2026-02-09: Appcues Studio Unavailable (major) - 2025-12-15: Appcues Studio Unavailable (no impact stated) ## Incidents reported by Appcues's subprocessors Incidents reported in the last 30 days on their own status pages by 6 vendors Appcues lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported GPT-image-2.5 and 2.6 Sunburst & Flare High error rate (minor) - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000347 (minor) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Unable to start new Workspace Agent runs (critical) - 2026-11-11: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated errors affecting logins, sign-ups, and ChatGPT features (minor) - 2026-11-11: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Appcues lists as a subprocessor, reported Provisioning and scaling operations may take longer in AWS ap-northeast-1 Tokyo (minor) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-05: [Confluent](https://thirdpartyindex.com/vendors/confluent#status), which Appcues lists as a subprocessor, reported Kafka - Increased latency and connectivity issues - Azure - brazilsouth (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-11-02: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Appcues lists as a subprocessor, reported SQL Console database connection outage (minor) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000319 (minor) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Appcues lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Appcues lists as a subprocessor, reported Degraded support ticket submission and response (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [Langfuse](https://thirdpartyindex.com/vendors/langfuse#status), which Appcues lists as a subprocessor, reported Slow trace data retirival across API and UI in EU (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-20: [Langfuse](https://thirdpartyindex.com/vendors/langfuse#status), which Appcues lists as a subprocessor, reported Degraded performance in Halo (Langfuse Assistant) (no impact stated) - 2026-10-20: [Langfuse](https://thirdpartyindex.com/vendors/langfuse#status), which Appcues lists as a subprocessor, reported Degraded data serving in EU (minor) - 2026-10-20: [Confluent](https://thirdpartyindex.com/vendors/confluent#status), which Appcues lists as a subprocessor, reported Multiple Confluent Cloud services are in a degraded state - GCP EU-West2 (major) - 2026-10-20: [ClickHouse](https://thirdpartyindex.com/vendors/clickhouse#status), which Appcues lists as a subprocessor, reported Google Cloud Outage (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000294 (critical) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported File Download errors (minor) - 2026-10-19: [Langfuse](https://thirdpartyindex.com/vendors/langfuse#status), which Appcues lists as a subprocessor, reported Degraded public API performance (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000290 (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Appcues lists as a subprocessor, reported INC20000287 (critical) - 2026-10-16: [Confluent](https://thirdpartyindex.com/vendors/confluent#status), which Appcues lists as a subprocessor, reported Delay in Kafka cluster provisioning (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-15: [Confluent](https://thirdpartyindex.com/vendors/confluent#status), which Appcues lists as a subprocessor, reported Confluent Cloud Console (UI) degraded functionality (no impact stated) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Appcues lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/appcues --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api