# APPZEN

APPZEN (appzen.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/appzen
- Documents last verified: 2026-09-29
- Transparency rating: 76/100 (how much it publishes, not how secure it is)
- Cite as: APPZEN, Third Party Index, https://thirdpartyindex.com/vendors/appzen (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.appzen.com/privacy-policy/subprocess | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.appzen.com/data-processing-addendum | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.appzen.com/privacy-policy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.appzen.com/terms-of-service | 2026-09-29 | 2026-09-29 |
| Status page | https://status.appzen.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (6)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud infrastructure and hosting services | United States or Europe | 2026-09-29 |
| Google, LLC and its affiliates | Cloud infrastructure and hosting services, AI and document understanding services | United States or Europe | 2026-09-29 |
| [Heap, Inc.](https://thirdpartyindex.com/vendors/heap.md) | Usage analytics | United States or Europe | 2026-09-29 |
| [Microsoft Corporation and its affiliates](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud infrastructure and hosting services, AI and document understanding services | United States or Europe | 2026-09-29 |
| [Okta, Inc.](https://thirdpartyindex.com/vendors/okta.md) | Single sign on | United States | 2026-09-29 |
| [Zendesk, Inc.](https://thirdpartyindex.com/vendors/zendesk.md) | Support ticketing system | United States | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/16919)). CSV: https://thirdpartyindex.com/vendors/appzen/subprocessors.csv

### Its own affiliates (1)

- AppZen Labs India Private Limited (AppZen’s wholly owned subsidiary) (India)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (1 major or critical, 3 minor, 1 with no impact stated)
- Typical time to resolve: 6 h 7 min
- Under way: AI Analytics – Report Download Issue (minor), since 2026-09-29 09:41 UTC
- 2026-09-29: Expense Audit – Chrome River Ingestion Issue (minor)
- 2026-09-29: AP Inbox – Email Ingestion Issue (major)
- 2026-09-29: AI Analytics – Report Download Issue (minor)
- 2026-09-15: Delays in Invoice Processing — Autonomous AP (minor)
- 2026-09-09: EA: Receipts Not Visible at Line Level (no impact stated)
- 2026-04-06: SSO Login Issues : Okta 404 error (minor)
- 2026-03-10: AI Analytics : EU : Dashboard Showing Incomplete Data (minor)
- 2026-03-06: Support Portal is down. (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api