# Ardoq

Ardoq (ardoq.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/ardoq
- Documents last verified: 2026-09-30
- Transparency rating: 72/100 (how much it publishes, not how secure it is)
- Cite as: Ardoq, Third Party Index, https://thirdpartyindex.com/vendors/ardoq (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://www.ardoq.com/trust-center | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.ardoq.com/sub-processors | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.ardoq.com/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.ardoq.com/terms | 2026-09-30 | 2026-09-30 |
| Status page | https://status.ardoq.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (18)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon AWS](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AI Services; Hosting and back-up of the Ardoq Services (primary data center) | Customer choice | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | User analytics | EU/EEA | 2026-09-30 |
| [Attensi](https://thirdpartyindex.com/vendors/attensi.md) | Customer training | EU/EEA | 2026-09-30 |
| Beamer | In-Service communications | EU/EEA | 2026-09-30 |
| Claude Cowork | AI-powered efficiency in Customer Success and Customer Support operations, customer communications (email and meetings), and usage analytics interpretation | USA (SCCs) | 2026-09-30 |
| [Dovetail](https://thirdpartyindex.com/vendors/dovetail.md) | Collecting and analyzing product feedback | EU/EEA | 2026-09-30 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Communication (email); Efficiency in customer success processes | EU/EEA | 2026-09-30 |
| [HubSpot](https://thirdpartyindex.com/vendors/hubspot.md) | Sending communication outside the service | USA (SCCs + DPF) | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Communication; Customer support | EU/EEA | 2026-09-30 |
| [Jira](https://thirdpartyindex.com/vendors/atlassian.md) | Customer support and incident management | EU/EEA | 2026-09-30 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Hosting and back-up of the Ardoq Services | Customer choice | 2026-09-30 |
| [Navattic](https://thirdpartyindex.com/vendors/navattic.md) | Customer training | USA (SCCs) | 2026-09-30 |
| [Oracle](https://thirdpartyindex.com/vendors/oracle.md) | Hosting and back-up of the Ardoq Services | Saudi Arabia | 2026-09-30 |
| RedShift | User analytics | EU/EEA | 2026-09-30 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Customer success analysis | EU/EEA | 2026-09-30 |
| SanaLabs | Customer training | EU/EEA | 2026-09-30 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | User analytics | USA (SCCs + DPF) | 2026-09-30 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | Communication, customer support and incident management | EU/EEA | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19283)). CSV: https://thirdpartyindex.com/vendors/ardoq/subprocessors.csv

### Its own affiliates (3)

- Ardoq AS (EU/EEA; USA (SCCs))
- Ardoq Denmark ApS (EU/EEA)
- Ardoq UK Limited (UK (Adequacy Decision))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (0 major or critical, 2 minor, 0 with no impact stated)
- 2026-09-03: Performance Issues in US Data Center (minor)
- 2026-08-03: Degraded Performance: Delayed Synchronization in Gremlin Queries & Reports (minor)
- 2026-05-18: Performance issue with Workspace Mode and Platform Responsiveness (minor)
- 2026-05-08: Resolved: AI Query Builder Disruption (minor)
- 2026-05-04: Issue with Workspace and Scenario Creation (minor)
- 2026-04-28: AI Tools – Report generation failures (no impact stated)
- 2026-04-16: Performance issue with Workspace Mode and Platform Responsiveness (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api