# awork

awork (awork.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/awork
- Documents last verified: 2026-09-30
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: awork, Third Party Index, https://thirdpartyindex.com/vendors/awork (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://support.awork.com/en/collections/trust-center-AxIHQ5C1zBn6 | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://support.awork.com/en/articles/sub-processors-and-data-flows-3x9SMpdWaCX6 | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://cdn.awork.com/txt/202608\_awork\_DPA\_v05\_EN.pdf | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.awork.com/legal-and-privacy/privacy-policy-awork-app | 2026-09-30 | 2026-09-30 |
| Terms | https://cdn.awork.com/txt/202509\_awork\_AGB.pdf | 2026-09-30 | 2026-09-30 |
| Status page | https://status.awork.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (9)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| Amazon Web Services – Amazon Bedrock Runtime | Providing selected Anthropic models | EU: Germany, Ireland, France, Sweden, Italy, and Spain; exclusively geographically limited EU inference profiles | 2026-09-30 |
| Birdie / Philo Labs | Error capture and analysis of reported product errors | Paris, France | 2026-09-30 |
| Google Cloud – Vertex AI | Providing selected Google/Gemini models | Belgium: europe-west1 | 2026-09-30 |
| [Intercom, Inc.](https://thirdpartyindex.com/vendors/intercom.md) | Customer support, support communication, and important system messages | USA | 2026-09-30 |
| [Microsoft Azure AI Foundry](https://thirdpartyindex.com/vendors/microsoft.md) | AI features in the standard product and awork AI Add-on; specifically providing OpenAI models | EU: primarily Germany West Central, fallback resource Sweden Central | 2026-09-30 |
| Microsoft Azure Compute / Storage | Primary hosting and technical infrastructure for the awork platform | Germany: Frankfurt am Main (Germany West Central) and Berlin (Germany North) | 2026-09-30 |
| Microsoft Azure Front Door / CDN | Secure and fast application delivery and protection against cyberattacks | Primarily EU/Germany; if accessed from outside the EU, technical connection processing may briefly use geographically nearby infrastructure | 2026-09-30 |
| [TensorX Limited](https://thirdpartyindex.com/vendors/tensorx.md) | Providing selected open-source AI models | Exclusively EEA: Dublin, Ireland and Helsinki, Finland | 2026-09-30 |
| [Twilio Segment](https://thirdpartyindex.com/vendors/segment.md) | Technical data and context forwarding to Intercom for customer support | Primarily EU; processing in the USA within Twilio infrastructure possible | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21524)). CSV: https://thirdpartyindex.com/vendors/awork/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 6 reported incidents (2 major or critical, 4 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 37 min
- 2026-09-07: Tool approvals fail in AI conversations (major)
- 2026-08-31: Partial Outage - OpenAI Luna- Models (major)
- 2026-08-21: Issues with background and async operations (minor)
- 2026-08-20: Performance degradation (minor)
- 2026-08-03: Performance degradation (minor)
- 2026-07-29: Issue when creating projects with templates (minor)
- 2026-06-24: Email verification codes not being delivered reliably (minor)
- 2026-06-22: Docs partially not loading (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api