# aXcelerate

aXcelerate (axcelerate.com.au): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/axcelerate
- Documents last verified: 2026-10-06
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 12 tracked vendors directly, 115 within two hops, 335 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: aXcelerate, Third Party Index, https://thirdpartyindex.com/vendors/axcelerate (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.axcelerate.com.au/ | 2026-10-06 | 2026-10-06 |
| Subprocessor list | https://trust.axcelerate.com.au/subprocessors | 2026-10-06 | 2026-10-06 |
| Privacy policy | https://www.axcelerate.com.au/privacy-policy | 2026-10-06 | 2026-10-06 |
| Terms | https://www.axcelerate.com.au/terms-of-use | 2026-10-06 | 2026-10-06 |
| Status page | https://status.axcelerate.com.au/ | 2026-10-06 | 2026-10-06 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | ###### Service Provided Cloud infrastructure, compute, storage, networking, managed databases. ###### Data Accessed All customer data is stored and processed within the platform ###### Safeguards ISO 27001, SOC 1/2/3, IRAP-assessed services, encryption at rest and in transit, shared responsibility model; Cloud provider | Australia (Sydney region) | 2026-10-06 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | ###### Service Provided Product analytics and usage monitoring to support product improvement and user experience analysis ###### Data Accessed Pseudonymised usage events, feature interaction data, device and browser metadata, IP addresses (No customer data) ###### Safeguards ISO 27001, SOC 2; Product analytics | Approved international regions | 2026-10-06 |
| [Atlassian Suite](https://thirdpartyindex.com/vendors/atlassian.md) | ###### Service Provided Issue tracking ###### Data Accessed Internal ticketing and tracking (No customer data) ###### Safeguards ISO 27001, SOC 2; Collaboration | Approved International Regions | 2026-10-06 |
| [Claude](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | ###### Service Provided AI-powered features and natural language processing to support product functionality and internal workflows ###### Data Accessed Internal use AI service, development assistance. Not used for any client data provided through the application ###### Safeguards ISO 27001, ISO 42001, SOC 2 Type I and Type II; Data storage and processing | Approved international regions | 2026-10-06 |
| [Fivetran](https://thirdpartyindex.com/vendors/fivetran.md) | ###### Service Provided Automated data pipeline and integration services to move data between operational systems and analytics infrastructure ###### Data Accessed Usage metrics and analytics ###### Safeguards ISO 27001, SOC 1, SOC 2; Data storage and processing | Approved international regions | 2026-10-06 |
| [GitHub](https://thirdpartyindex.com/vendors/github.md) | ###### Service Provided Source code hosting, version control, and software development lifecycle management ###### Data Accessed Source code, development metadata, issue and pull request records. (No customer data) ###### Safeguards ISO 27001, SOC 2; Version control | Approved international regions | 2026-10-06 |
| [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | ###### Service Provided Email, collaboration, document management ###### Data Accessed Business communications ###### Safeguards ISO 27001, SOC 2; Identity provider | Approved International Regions | 2026-10-06 |
| Hook | ###### Service Provided AI-driven customer success analytics, including churn prediction and account health scoring ###### Data Accessed Customer account revenue data, customer engagement, health monitoring, lifecycle management, and proactive outreach activities across our customer base. (Customer data - client accounts) ###### Safeguards ISO 27001, SOC 2; Customer support | Approved international regions | 2026-10-06 |
| [Hubspot](https://thirdpartyindex.com/vendors/hubspot.md) | ###### Service Provided Customer relationship management (CRM), marketing automation, customer communications and analytics ###### Data Accessed Customer and prospect contact details (e.g. names, email addresses, organisation details), communication metadata, support and sales interactions ###### Safeguards ISO 27001, SOC 2; Customer relationship management (CRM) | Approved International Regions | 2026-10-06 |
| [Logz.io](https://thirdpartyindex.com/vendors/logz-io.md) | ###### Service Provided Security Information and Event Management (SIEM), log aggregation, monitoring, and security analytics ###### Data Accessed System and application logs, security events, operational metadata (No customer data) ###### Safeguards ISO 27001, SOC 2; SIEM | Australia (Sydney region) | 2026-10-06 |
| [Loveable](https://thirdpartyindex.com/vendors/lovable.md) | ###### Service Provided Prototyping ###### Data Accessed Design Prototypes and mockups ###### Safeguards ISO 27001, SOC 2 Type II, GDPR; Engineering | Approved international regions | 2026-10-06 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | ###### Service Provided Application error tracking, performance monitoring, and debugging analytics ###### Data Accessed Application error events, stack traces, performance metrics, operational metadata (No customer data) ###### Safeguards ISO 27001, SOC 2; Error Tracking | Australia (Sydney region) | 2026-10-06 |
| SMTP2GO | ###### Service Provided Transactional email delivery service for outbound system-generated emails (notifications, alerts, password resets, and similar messages) ###### Data Accessed Recipient email addresses and message content of transactional emails sent through the platform (Customer data - recipient details) ###### Safeguards ISO 27001, ISO 9001, SOC 2 Type II, GDPR; Mail Service | Australia | 2026-10-06 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | ###### Service Provided Customer support ticketing ###### Data Accessed Customer contact details, support artefacts ###### Safeguards ISO 27001, SOC 2; Customer support | Australia (Sydney region) | 2026-10-06 |

Read from ([evidence](https://thirdpartyindex.com/evidence/55037)). CSV: https://thirdpartyindex.com/vendors/axcelerate/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: ISO/IEC 27001, ISO 9001 ([evidence](https://thirdpartyindex.com/evidence/55036))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 63 days: 3 reported incidents (1 major or critical, 0 minor, 2 with no impact stated)
- Typical time to resolve: 39 min
- Status page last read: 2026-10-07
- 2026-09-14: System slowness detected - Snapper (no impact stated)
- 2026-09-01: System slowness detected (major)
- 2026-08-05: Client Portal (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api