# Axis Communications

Axis Communications (axis.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/axis-communications
- Documents last verified: 2026-10-01
- Transparency rating: 33/100 (how much it publishes, not how secure it is)
- Cite as: Axis Communications, Third Party Index, https://thirdpartyindex.com/vendors/axis-communications (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.axis.com/ | 2026-10-01 | 2026-09-30 |
| Privacy policy | https://www.axis.com/en-us/privacy | 2026-10-01 | 2026-09-30 |
| Terms | https://www.axis.com/dam/public/permalink/168175/axis-professional-services-general-terms-and-conditions-en-US\_168175.pdf | 2026-10-01 | 2026-09-30 |
| security.txt | https://www.axis.com/.well-known/security.txt | 2026-10-01 | 2026-09-30 |
| Status page | https://status.axis.com/ | 2026-10-01 | 2026-10-01 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001, Cyber Essentials Plus ([evidence](https://thirdpartyindex.com/evidence/20184))

## Listed as a subprocessor by (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Genetec](https://thirdpartyindex.com/vendors/genetec.md): Provides device managements services for Axis units

## Service status

Incidents it reported on its own status page.

- Last 90 days: 3 reported incidents (3 major or critical, 0 minor, 0 with no impact stated)
- Typical time to resolve: 4 min
- 2026-08-28: Disturbance in Axis Site Designer (major)
- 2026-08-04: Cloud Storage Video Upload Problem in Europe Region (major)
- 2026-07-11: We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected (major)
- 2026-06-23: Device onboarding outage (major)
- 2026-04-28: Partial outage in AXIS Camera Station Pro synchronization (major)
- 2026-03-28: Partial outage of Device Onboarding (major)
- 2026-02-25: Disturbance in some of our services (critical)
- 2026-02-20: Issues with entering a site in AXIS Camera Station Edge (major)

## Security contact

From its security.txt (https://www.axis.com/.well-known/security.txt):

- Contact: https://www.axis.com/report-vulnerability
- Disclosure policy: https://help.axis.com/axis-vulnerability-management-policy
- Encryption key: https://www.axis.com/dam/public/8d/f4/66/public-key-for-product-securityaxiscom-en-US-482115.txt
- Acknowledgments: https://www.axis.com/support/cybersecurity/vulnerability-management
- Security jobs: https://www.axis.com/careers/open-positions

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api