# Benevity

Benevity (benevity.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/benevity
- Documents last verified: 2026-09-30
- Transparency rating: 84/100 (how much it publishes, not how secure it is)
- Cite as: Benevity, Third Party Index, https://thirdpartyindex.com/vendors/benevity (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://benevity.com/trust-and-security | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://benevity.com/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://go.benevity.com/hubfs/website/legal/Benevity-Data-Processing-Addendum.pdf | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://benevity.com/legal/privacy-notice | 2026-09-30 | 2026-09-30 |
| Terms | https://benevity.com/legal/end-user-terms-of-use | 2026-09-30 | 2026-09-30 |
| Status page | https://status.benevity.org/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (33)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Adyen N.V.](https://thirdpartyindex.com/vendors/adyen.md) | Credit card payment processing for donors. May receive donor name, address and email only. Benevity does not collect, store or process any sensitive cardholder data (PAN, expiry, CVC) | US, EU | 2026-09-30 |
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Data centre and cloud infrastructure as a service provider. Benevity manages encryption keys. AWS has no access to client data within Benevity-managed infrastructure; Infrastructure Hosting | EU; US | 2026-09-30 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | Generative artificial intelligence support for Benevity systems and processes. Benevity does not use client data to build or train models. | Primarily stored in US; US, EU, AUS, Asia | 2026-09-30 |
| [Atlassian Pty Ltd](https://thirdpartyindex.com/vendors/atlassian.md) | Source code repository and ticketing system for production issues and changes. Atlassian has no access to client data within Benevity-managed infrastructure | US | 2026-09-30 |
| Bluesnap, Inc | Credit card payment processing for donors. May receive donor name, address and email only. Benevity does not collect, store or process any sensitive cardholder data (PAN, expiry, CVC); Payment processing | US and UK | 2026-09-30 |
| [Boomi, Inc](https://thirdpartyindex.com/vendors/boomi-lp.md) | Platform integration cloud provider to manage Workday integration for payroll deductions. Benevity manages encryption keys. Boomi has no access to client data with Benevity infrastructure. (Applicable only to clients who have Workday Integration enabled) | US | 2026-09-30 |
| [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary.md) | Image Hosting | EU & US | 2026-09-30 |
| Courier, Inc | User notification preferences management software | US | 2026-09-30 |
| [Docebo](https://thirdpartyindex.com/vendors/docebo.md) | Learning management system (LMS) capabilities and e-learning content within the Enterprise Impact Platform. | US | 2026-09-30 |
| [DocuSign, Inc](https://thirdpartyindex.com/vendors/docusign.md) | Document Signature services for Versaic and Grants applications. | US | 2026-09-30 |
| Foundever Operation Corp. | Subcontractor services to supplement Benevity Technical Support teams | Philippines; US, India, | 2026-09-30 |
| Glia Intelligence | AI-powered process mining, workflow analysis and automation consulting. Glia Intelligence analyzes operational data (such as support logs and system documentation) using LLM-based synthesis to identify and design efficiency improvements for platform services. | US | 2026-09-30 |
| [Google, Inc.](https://thirdpartyindex.com/vendors/google-cloud.md) | Infrastructure as a service provider for Benevity Reporting Studio, including Looker Business Intelligence Platform. Benevity manages encryption keys. Google has no access to client data within the Benevity infrastructure; Web traffic and user analytics | EU; US | 2026-09-30 |
| IGT I Outsourcing Lanka (Private) Limited (“IGT”) | Subcontractor services to supplement Benevity Technical Support and Software Development teams | Sri Lanka | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | User Support | EU | 2026-09-30 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | System emails to Users | EU | 2026-09-30 |
| [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | User Analytics | EU | 2026-09-30 |
| [Modsquad, Inc](https://thirdpartyindex.com/vendors/modsquad.md) | Subcontractor services to supplement Benevity Technical Support teams. | US | 2026-09-30 |
| Ninja Partners, Ltd dba SupportNinja | Subcontractor services to supplement Benevity End User Care and Cause Support teams | US and Philippines | 2026-09-30 |
| [Okta, Inc](https://thirdpartyindex.com/vendors/okta.md) | Identity and authentication management for Benevity systems and applications. Benevity manages encryption keys. OKTA has no access to client data within the Benevity instance | US | 2026-09-30 |
| [Open AI, LLC](https://thirdpartyindex.com/vendors/openai.md) | Generative artificial intelligence support for Benevity systems and processes. Benevity does not use client data to build or train models. | US | 2026-09-30 |
| [PayPal, Inc](https://thirdpartyindex.com/vendors/paypal-us.md) | Credit card payment processing for donors. May receive name, address and email only. Benevity does not collect, store or process any sensitive cardholder data (PAN, Expiry, CVC). | US | 2026-09-30 |
| [Pendo.io, Inc](https://thirdpartyindex.com/vendors/pendo.md) | Product analytics and user feedback, targeted in-platform guidance, feature adoption nudges, client admin communication to platform admin email addresses. | EU | 2026-09-30 |
| [Ping Identity Corporation](https://thirdpartyindex.com/vendors/ping-identity.md) | Single Sign On provider for integration with clients identity provider (IPD). | US | 2026-09-30 |
| Pluto Security Inc | Inspects and analyzes internal AI platform interactions strictly in real-time o generate security monitoring summaries and support incident triage. | US | 2026-09-30 |
| RaiseNow | Payment processing | EU | 2026-09-30 |
| Rocket Science Group LLC dba Mailchimp | Email template and delivery to users | US | 2026-09-30 |
| Segment.io, Inc., by Twilio | User Analytics | EU | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment processing | US | 2026-09-30 |
| strongDM, Inc | Access management and event logging for database infrastructure for Benevity teams. StrongDM has no access to client data. | US | 2026-09-30 |
| [SumSub Inc](https://thirdpartyindex.com/vendors/sumsub.md) | Remote identity verification, non-profit organization validation, customer due diligence, anti-money laundering screening. | EU; US | 2026-09-30 |
| Surecall Contact Centers Ltd. | Subcontractor services to supplement Benevity End User Care teams | US and Canada | 2026-09-30 |
| [Zendesk, Inc](https://thirdpartyindex.com/vendors/zendesk.md) | Client ticketing and user support platform | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19462)). CSV: https://thirdpartyindex.com/vendors/benevity/subprocessors.csv

### Its own affiliates (1)

- Benevity, Inc (Canada and US)

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 37 days: 2 reported incidents (0 major or critical, 1 minor, 1 with no impact stated)
- Typical time to resolve: 3 h 41 min
- 2026-09-10: Employees are unable to upload receipts for match requests (minor)
- 2026-08-24: Grants Essential (formerly Benevity Grants) tenants may be experiencing some service degradation related to emails (no impact stated)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api