# BetterCloud

BetterCloud (bettercloud.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/bettercloud
- Documents last verified: 2026-09-29
- Transparency rating: 77/100 (how much it publishes, not how secure it is)
- Cite as: BetterCloud, Third Party Index, https://thirdpartyindex.com/vendors/bettercloud (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.bettercloud.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://trust.bettercloud.com/subprocessors | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.bettercloud.com/privacy-policy/ | 2026-09-29 | 2026-09-29 |
| Security page | https://www.bettercloud.com/use-case/security-compliance/ | 2026-09-29 | 2026-09-29 |
| Status page | https://status.bettercloud.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (21)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Transfer - Machine Learning; \[Website\]( Support contract concierge function for Spend Optimization. | HQ Location - US | 2026-09-29 |
| [Appcues, Inc.](https://thirdpartyindex.com/vendors/appcues.md) | Data Analytics; \[Website\]( Analyzes use of the application through programmed specific page events. | HQ Location - US | 2026-09-29 |
| [Atlassian Pty Ltd.](https://thirdpartyindex.com/vendors/atlassian.md) | Project, Ticket, and Operations Management; \[Website\]( Manages the resolution of errors in the application. Statuspage: subscription to incident and service window updates for File Governance. | HQ Location - AU | 2026-09-29 |
| [Auth0, Inc.](https://thirdpartyindex.com/vendors/okta.md) | Security - Authentication; \[Website\]( Authentication mechanism for OAuth2-based logins and scope acceptance during Connector registration. Creates a common authentication and registration interface for the many SaaS applications with which BetterCloud connects. | HQ Location - US | 2026-09-29 |
| Bugsnag, Inc. | Error Monitoring; \[Website\]( Detects and analyzes user errors in the application. | HQ Location - US | 2026-09-29 |
| Camunda, Inc | Workflow Service; \[Website\]( Workflow Orchestration Service | HQ Location - US | 2026-09-29 |
| Codium Ltd. (dba Qodo) | Error Monitoring; \[Website\]( Detects and analyzes user errors in the application. | HQ Location - IL | 2026-09-29 |
| CoreStack | \[Website\]( Supporting the provision, management and maintenance of the Services. | HQ Location - US | 2026-09-29 |
| [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Customer Service; \[Website\]( Sends application emails for customer configured alerts. | HQ Location - US | 2026-09-29 |
| [Egnyte](https://thirdpartyindex.com/vendors/egnyte.md) | File Sharing; \[Website\]( Secure File Sharing Tool. | HQ Location - US | 2026-09-29 |
| Elevio Pty Ltd. | Customer Service; \[Website\]( Provides in-app support documentation services. | HQ Location - AU | 2026-09-29 |
| [FullStory, Inc.](https://thirdpartyindex.com/vendors/fullstory.md) | Data Analytics; \[Website\]( Analyzes user behavior while utilizing the application. | HQ Location - US | 2026-09-29 |
| [Google LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | Hosting, Storage and Processing Customer Data; \[Website\]( API gateway for SaaS applications connected through the Platform API. BetterCloud’s data team uses the Google Cloud Platform to perform aggregate customer usage analysis to improve the product. Main hosting provider for the production application. Primary holder of application data. AI/ML Tooling. | HQ Location - US | 2026-09-29 |
| [Marketo, Inc.](https://thirdpartyindex.com/vendors/marketo.md) | Marketing; \[Website\]( Notifications are coordinated using this application. | HQ Location - US | 2026-09-29 |
| [Olark (Habla, Inc.)](https://thirdpartyindex.com/vendors/olark.md) | Customer Service; \[Website\]( Online chat support and AI After Hours support | HQ Location - US | 2026-09-29 |
| [Pendo.io, Inc.](https://thirdpartyindex.com/vendors/pendo.md) | Data Analytics; \[Website\]( Analyzes how users are utilizing the application using programmed specific page events. | HQ Location - US | 2026-09-29 |
| [Raintank Inc. (dba Grafana Labs)](https://thirdpartyindex.com/vendors/grafana.md) | Monitoring; \[Website\]( Analyzes System Metrics and provides Monitoring / Alerting | HQ Location - US | 2026-09-29 |
| [Salesforce.com, Inc.](https://thirdpartyindex.com/vendors/salesforce.md) | Customer Service; \[Website\]( Manages customer support ticket routing and live support chat (Service Cloud). Coordinate notifications and customer communications. | HQ Location - US | 2026-09-29 |
| [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | Customer Support; \[Website\]( Sends application texts/SMS for customer configured alerts. | HQ Location - US | 2026-09-29 |
| [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer Service; \[Website\]( Support infrastructure on File Governance (Tricent). | HQ Location - US | 2026-09-29 |
| [Zoom Video Communications, Inc](https://thirdpartyindex.com/vendors/zoom.md) | Video Communication; \[Website\]( Video communication & collaboration solution. | HQ Location - US | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17128)). CSV: https://thirdpartyindex.com/vendors/bettercloud/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 27001 ([evidence](https://thirdpartyindex.com/evidence/17127))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework ([evidence](https://thirdpartyindex.com/evidence/17127))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (1 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 25 h 5 min
- 2026-09-01: Suspended BambooHR Integrations (minor)
- 2026-08-05: Live Chat Outage (major)
- 2026-05-19: Suspended O365 Integrations (major)
- 2026-05-04: Workflow/Action UI Outage (major)
- 2026-05-01: User Automation: Certain Workflows Not Triggering (major)
- 2026-04-30: Workflow/Action Delays (minor)
- 2026-04-24: Workflow email notifications are not sending (minor)
- 2026-04-22: Live Chat Outage (critical)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api