# BigCommerce

We monitor the [subprocessor list BigCommerce publishes](https://security.bigcommerce.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57), which we last checked on 2026-11-11, but have not read any entries from it. A reading from 2026-11-11 is being checked. [3 tracked vendors](https://thirdpartyindex.com/vendors/bigcommerce#used-by) name BigCommerce as a subprocessor, including [Iron Mountain](https://thirdpartyindex.com/vendors/iron-mountain), [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce) and [Runa](https://thirdpartyindex.com/vendors/runa-io).

BigCommerce (bigcommerce.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/bigcommerce
- Documents last verified: 2026-11-11
- Transparency rating: 33/100 (how much it publishes, not how secure it is): Subprocessor list 0/30 (published; no entries could be read); Processing locations 0/8 (no list); Purposes 0/7 (no list); Data processing addendum 12/12; Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 0 tracked vendors directly, 0 within two hops, 0 within three; 3 tracked vendors rely on it directly, 10 within two hops, 52 within three
- Cite as: BigCommerce, Third Party Index, https://thirdpartyindex.com/vendors/bigcommerce (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://security.bigcommerce.com/?itemUid=e3fae2ca-94a9-416b-b577-5c90e382df57 | 2026-11-11 | 2026-11-11 |
| Data processing addendum | https://security.bigcommerce.com/ | 2026-11-11 | 2026-11-11 |
| Status page | https://status.bigcommerce.com/ | 2026-11-11 | 2026-11-11 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 1, SOC 2, SOC 3, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, ISO 22301, ISO 9001, PCI DSS, TX-RAMP, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/8350))
- Claimed: GDPR, CCPA/CPRA, Data Privacy Framework, NIST CSF ([evidence](https://thirdpartyindex.com/evidence/8350))

## Web Technologies

BigCommerce's homepage made 139 requests to 2 domains, and 1 service controlled by another company. Loaded on 2026-10-13 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data.

1 third party by category: Advertising 1 (usually detected as Advertising: Google Cloud). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these.

### Third parties (1)

- Google Cloud: 1 request to fonts.googleapis.com

### First party (1)

- BigCommerce: 138 requests to bigcommerce.com; BigCommerce, Cloudflare, Emotion, Google Font API, HSTS, HTTP/3, Makeswift, Next.js 15.5.21, Open Graph, Radix UI, React, Sentry, Vercel, Vercel Speed Insights 1.2.0, Webpack

1 tracked company loaded by the homepage is not in BigCommerce's subprocessor list. A website can use a service without it processing customer data.

## Subprocessor of (3)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Iron Mountain](https://thirdpartyindex.com/vendors/iron-mountain.md): IT & Operational Support
- [Relay Commerce](https://thirdpartyindex.com/vendors/relay-commerce.md)
- [Runa](https://thirdpartyindex.com/vendors/runa-io.md): Whitelabel, e-commerce provider

## Service status

Incidents it reported on its own status page.

- Last 90 days: 34 reported incidents (7 major or critical, 21 minor, 6 with no impact stated)
- Typical time to resolve: 1 h 29 min
- Status page last read: 2026-11-12
- 2026-11-04: Some products are not searchable in Storefront (no impact stated)
- 2026-10-28: High Rate of Cloudflare Challenge Pages (minor)
- 2026-10-27: Degraded search availability across the platform (minor)
- 2026-10-27: Bolt payments are currently failing (major)
- 2026-10-26: Some Android shoppers on headless storefronts may be unable to reach checkout (major)
- 2026-10-24: Search availability reduced and latency increased (minor)
- 2026-10-24: Delays in Real-Time Event Processing (no impact stated)
- 2026-10-22: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api