# BigPanda

BigPanda (bigpanda.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/bigpanda
- Documents last verified: 2026-09-30
- Transparency rating: 72/100 (how much it publishes, not how secure it is)
- Cite as: BigPanda, Third Party Index, https://thirdpartyindex.com/vendors/bigpanda (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.bigpanda.io/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.bigpanda.io/subprocessors/ | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.bigpanda.io/privacy-notice/ | 2026-09-30 | 2026-09-30 |
| Terms | https://www.bigpanda.io/terms-of-service/ | 2026-09-30 | 2026-09-30 |
| Status page | https://status.bigpanda.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (13)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud Service Provider: Used to provide core infrastructure,; and scalability of the BigPanda SaaS platform.; hosting, storage, and compute services that support the delivery | EU (Germany); US | 2026-09-30 |
| [Assembly.ai](https://thirdpartyindex.com/vendors/assemblyai.md) | Cloud Service Provider: Used to support speech-to-text; audio into actionable text for documentation and analysis.; transcription capabilities, enabling BigPanda to convert meeting | US | 2026-09-30 |
| [ClickHouse Cloud](https://thirdpartyindex.com/vendors/clickhouse.md) | Cloud Service Provider: Used to support high-speed storage and querying of operational; data flowing into BigPanda’s AI Detection and Response capabilities, enabling BigPanda to; deliver enhanced detection accuracy and faster contextual insights across the platform. | US | 2026-09-30 |
| [Google Cloud, Vertex AI Service](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Service Provider: Used to support AI-driven capabilities such; as language understanding, generative responses, and machine learning analytics,; enabling BigPanda to deliver enhanced automation and contextual insights across the platform. | US | 2026-09-30 |
| [Microsoft Azure OpenAI](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud Service Provider: Used to support AI-driven capabilities; such as language understanding and text analytics, enabling BigPanda; to enhance automation and contextual insights within its platform. | US | 2026-09-30 |
| [MongoDB, Atlas Service](https://thirdpartyindex.com/vendors/mongodb.md) | Cloud Service Provider: Used to provide managed cloud database services,; data within the BigPanda platform.; supporting the secure storage, processing, and scalability of application | US | 2026-09-30 |
| [Neo4j, AuraDB Service](https://thirdpartyindex.com/vendors/neo4j.md) | Cloud Service Provider: Used to provide managed graph database services,; advanced analytics and application functionality within the BigPanda platform.; enabling the storage and analysis of relationship-based data to support | US | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | Cloud Service Provider: Used to support AI-powered features; enabling enhanced automation and insights within; such as natural language processing and generative responses,; the BigPanda platform. | US | 2026-09-30 |
| [Oracle Cloud Infrastructure (OCI), Generative AI Service](https://thirdpartyindex.com/vendors/oracle.md) | Cloud Service Provider: Used to support AI-driven capabilities such as language understanding, generative responses, and machine learning analytics, enabling BigPanda to deliver enhanced automation and contextual insights across the platform. | US | 2026-09-30 |
| Recall.ai | Cloud Service Provider: Used to capture and analyze meeting; content from supported video conferencing platforms, enabling; transcription and automated documentation. | US | 2026-09-30 |
| [Sisense Inc.](https://thirdpartyindex.com/vendors/sisense.md) | Cloud Service Provider: Used to power embedded analytics and; dashboards and reporting capabilities within its platform.; data visualization, enabling BigPanda to deliver interactive | US | 2026-09-30 |
| [Snowflake, Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Cloud Service Provider: Used to deliver secure and scalable data; analytics capabilities, enabling BigPanda to process, store, and; analyze large volumes of operational and performance data. | US | 2026-09-30 |
| [ThoughtSpot](https://thirdpartyindex.com/vendors/thoughtspot.md) | Cloud Service Provider: Used to provide embedded analytics and; insights within the BigPanda platform.; interactive dashboards, enabling self-service reporting and data | US | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/19483)). CSV: https://thirdpartyindex.com/vendors/bigpanda/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 80 days: 6 reported incidents (2 major or critical, 4 minor, 0 with no impact stated)
- Typical time to resolve: 3 h 1 min
- 2026-09-17: Outbound Delays (minor)
- 2026-08-11: Incidents Not Appearing in Incident Feed (minor)
- 2026-08-07: Unified Analytics and UDC Downstream Delays (critical)
- 2026-07-22: BigPanda OIM Processing Errors (US) (major)
- 2026-07-15: Big Panda Console Incident Search misbehaving- Prod Us-West-1 (minor)
- 2026-07-12: Issues updating Incident Tags (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api