# BitTitan BitTitan declares [13 subprocessors](https://thirdpartyindex.com/vendors/bittitan#subprocessors) in [its subprocessor list](https://www.ideracorp.com/legal/bittitan/subprocessors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/221862)). They include [Microsoft](https://thirdpartyindex.com/vendors/microsoft), [Salesforce](https://thirdpartyindex.com/vendors/salesforce) and [Zendesk](https://thirdpartyindex.com/vendors/zendesk). No published changes since we first read it on 2026-11-06. [2 tracked vendors](https://thirdpartyindex.com/vendors/bittitan#used-by) name BitTitan as a subprocessor, including [Rackspace](https://thirdpartyindex.com/vendors/rackspace) and [Pax8](https://thirdpartyindex.com/vendors/pax8). BitTitan (bittitan.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/bittitan - Documents last verified: 2026-11-12 - Transparency rating: 83/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 0/6 (not found); security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 11 tracked vendors directly, 115 within two hops, 399 within three; 2 tracked vendors rely on it directly, 26 within two hops, 163 within three - Cite as: BitTitan, Third Party Index, https://thirdpartyindex.com/vendors/bittitan (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.bittitan.com/ | 2026-11-12 | 2026-11-06 | | Subprocessor list | https://www.ideracorp.com/legal/bittitan/subprocessors | 2026-11-12 | 2026-11-06 | | Data processing addendum | https://www.ideracorp.com/legal/bittitan/bittitan-data-processing-terms | 2026-11-12 | 2026-11-06 | | Terms | https://www.bittitan.com/legal/ | 2026-11-12 | 2026-11-06 | | Security page | https://www.bittitan.com/security/ | 2026-11-12 | 2026-11-06 | | Status page | https://status.bittitan.com/ | 2026-11-12 | 2026-11-12 | ## Subprocessors (13) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Atlassian Jira](https://thirdpartyindex.com/vendors/atlassian.md) | Agile project management | US, EU, Singapore, and AUS | 2026-11-06 | | [Avalara](https://thirdpartyindex.com/vendors/avalara.md) | Sales tax and accounting | US (full possible list is available here: https://www.avalara.com/us/en/about/locations.html) | 2026-11-06 | | [Chargebee](https://thirdpartyindex.com/vendors/chargebee.md) | Subscription billing and revenue management platform | US, EU, and AUS | 2026-11-06 | | Cybersource | E-commerce credit card payment system management company | US, UK, and Singapore | 2026-11-06 | | Demand Tools | Data quality and management platform for CRM | US | 2026-11-06 | | [Drift](https://thirdpartyindex.com/vendors/drift-io.md) | Website chat bot | US, EU, and AUS | 2026-11-06 | | [Marketo](https://thirdpartyindex.com/vendors/marketo.md) | B2B Marketing automation | US, EU, and AUS | 2026-11-06 | | [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | cloud hosting and infrastructure services | Germany (for projects configured and in our EU data instance); USA (for projects configured and in our US data instance) | 2026-11-06 | | [Outreach](https://thirdpartyindex.com/vendors/outreach.md) | Outreach is a wall-to-wall sales engagement platform, impacting all customer-facing roles across the customer journey. | US, EU, and AUS | 2026-11-06 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Contains account information and personal contact information | USA | 2026-11-06 | | [Upwork](https://thirdpartyindex.com/vendors/upwork.md) | Third party platform through which Idera, Inc (and therefore BitTitan) sources individual contractors who fill a variety of roles within the business | Varies | 2026-11-06 | | [Vidyard](https://thirdpartyindex.com/vendors/vidyard.md) | Video hosting for lead gen and product videos | US, EU, and AUS | 2026-11-06 | | [ZenDesk](https://thirdpartyindex.com/vendors/zendesk.md) | BitTitan's helpdesk ticketing system; contains account information required to resolve administrative and technical issues, such as customer billing information and customer contact information | Available to be Hosted in the European Economic Area (EEA), the United States (US), Japan (JP), or Australia (AU). | 2026-11-06 | Read from ([evidence](https://thirdpartyindex.com/evidence/221862)). CSV: https://thirdpartyindex.com/vendors/bittitan/subprocessors.csv ## Web Technologies BitTitan's homepage made 130 requests to 31 domains, 14 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-06 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 14 third parties by category: Advertising 5 (Google Cloud, Microsoft, Reddit, Inc., X Corp., Metadata); Analytics 4 (Hotjar, ZoomInfo, LinkedIn, Meta); CDN 2 (jQuery; usually detected as CDN: jsDelivr); Marketing automation 1 (Adobe); Cookie compliance 1 (CookieScript); Video players 1 (Vidyard). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (14) - Google Cloud: 24 requests to google.com, googletagmanager.com, doubleclick.net, google-analytics.com, ajax.googleapis.com, fonts.googleapis.com; DoubleClick Floodlight, Google Analytics, Google Hosted Libraries, Google Tag Manager - Adobe: 9 requests to adobe.io, adoberesources.net, marketo.net, mktoresp.com; Marketo 165 - Hotjar: 5 requests to hotjar.com, hotjar.io; Hotjar - ZoomInfo: 5 requests to zoominfo.com, zi-scripts.com; Zoominfo - LinkedIn: 3 requests to linkedin.com, licdn.com; Linkedin Insight Tag - Meta: 3 requests to facebook.net, facebook.com; Facebook Pixel 2.9.437 - Microsoft: 3 requests to bing.com; Microsoft Advertising (its subprocessor list names it too) - Reddit, Inc.: 3 requests to reddit.com, redditstatic.com; Reddit Ads - X Corp.: 3 requests to ads-twitter.com, t.co, twitter.com; Twitter Ads - CookieScript: 1 request to cookie-script.com; Cookie Script - Metadata: 1 request to metadata.io; Metadata.io - Vidyard: 1 request to vidyard.com; Vidyard - jQuery: 1 request to jquery.com; jQuery CDN - jsDelivr: 1 request to jsdelivr.net ### Unknown (1) Domains not identified yet: lltrck.com ### First party (1) - BitTitan: 65 requests to bittitan.com; Application Request Routing 3.0, Bootstrap 5.2.2, Conditional Fields for Contact Form 7 2.8.5, Contact Form 7 6.2.4.1, Divi 4.27.9, FitVids.JS, Google Font API, HSTS, IIS, Max Mega Menu, MySQL, Open Graph, PHP, Priority Hints, RSS, Windows Server, WordPress 7.1.2, Yoast SEO 28.7, core-js 3.48.0, jQuery 3.6.0, jQuery Migrate 3.4.1, jsDelivr 8 tracked companies loaded by the homepage are not in BitTitan's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Pax8](https://thirdpartyindex.com/vendors/pax8.md): Business development, technical support and Partner Services. - [Rackspace](https://thirdpartyindex.com/vendors/rackspace.md): Products & Services – Email & Apps ## Service status Incidents it reported on its own status page. - Last 90 days: 4 reported incidents (0 major or critical, 1 minor, 3 with no impact stated) - Typical time to resolve: 10 h 47 min - Status page last read: 2026-11-11 - 2026-10-21: Security Advisory: PHP Vulnerabilities (CVE-2026-109618, CVE-2026-109619) (no impact stated) - 2026-10-14: Teams Private Chat Migrations Impacted by Verify Credentials Error (no impact stated) - 2026-09-23: Job Assignment Delays (minor) - 2026-09-03: MigrationWiz Document Migration Errors (no impact stated) - 2026-07-08: Investigating: OneDrive to OneDrive Migrations Using Delegate Application Authentication (minor) - 2026-02-25: Shopping Cart System Service Disruption (US Only) (no impact stated) - 2026-02-23: Shopping Cart System Service Disruption (no impact stated) - 2026-02-13: Modernized Microsoft 365 Authentication for Better Security & Ease of Use (Update) (no impact stated) ## Incidents reported by BitTitan's subprocessors Incidents reported in the last 30 days on their own status pages by 1 vendor BitTitan lists as a subprocessor. A subprocessor list names a company, not the service an incident touched. - 2026-10-28: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which BitTitan lists as a subprocessor, reported API Service Degradation - EU Region (major) - 2026-10-22: [ChargeBee](https://thirdpartyindex.com/vendors/chargebee#status), which BitTitan lists as a subprocessor, reported Subject: Security Notice: No Impact from PHPshell Zero-Day Vulnerability (no impact stated) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/bittitan --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api