# BlackBerry

BlackBerry declares [8 subprocessors](https://thirdpartyindex.com/vendors/blackberry#subprocessors) in [its subprocessor list](https://www.blackberry.com/en/legal/privacy-notice/subprocessors), which we last checked on 2026-10-25 ([evidence](https://thirdpartyindex.com/evidence/87999)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Microsoft](https://thirdpartyindex.com/vendors/microsoft) and [Salesforce](https://thirdpartyindex.com/vendors/salesforce). No published changes since we first read it on 2026-10-12. [1 tracked vendor](https://thirdpartyindex.com/vendors/blackberry#used-by), [Arctic Wolf](https://thirdpartyindex.com/vendors/arctic-wolf), names BlackBerry as a subprocessor.

BlackBerry (blackberry.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/blackberry
- Documents last verified: 2026-10-25
- Transparency rating: 65/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 0/5 (not found); Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 8 tracked vendors directly, 64 within two hops, 269 within three; 1 tracked vendors rely on it directly, 3 within two hops, 5 within three
- Cite as: BlackBerry, Third Party Index, https://thirdpartyindex.com/vendors/blackberry (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.blackberry.com/en/legal/privacy-notice/subprocessors | 2026-10-25 | 2026-10-12 |
| Privacy policy | https://www.blackberry.com/en/legal/privacy-notice | 2026-10-25 | 2026-10-12 |
| security.txt | https://www.blackberry.com/.well-known/security.txt | 2026-10-25 | 2026-10-12 |

## Subprocessors (8)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud service provider; Cloud service provider in customer’s selected region | Canada; Germany; United Kingdom; United States; United States | 2026-10-12 |
| [Equinix](https://thirdpartyindex.com/vendors/equinix.md) | Infrastructure service provider for Telephony Alerting System (TAS) | France; The Netherlands | 2026-10-12 |
| [Google Firebase](https://thirdpartyindex.com/vendors/firebase.md) | Mobile app notifications provider; Mobile app notifications service provider | United States | 2026-10-12 |
| [Infobip](https://thirdpartyindex.com/vendors/infobip.md) | SMS notification service provider | Ireland; United States | 2026-10-12 |
| [MessageBird](https://thirdpartyindex.com/vendors/bird.md) | Email delivery service provider | Ireland; United States; United States | 2026-10-12 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Cloud service provider; Cloud service provider in customer’s selected region; Cloud service provider to deliver BBM Enterprise alerts | Canada; Hong Kong; Ireland; Netherlands; Singapore; United Kingdom; United States; Canada; Ireland; Canada; Netherlands; United States; United Kingdom; United States | 2026-10-12 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Issue management portal service provider | Canada | 2026-10-12 |
| [Verizon](https://thirdpartyindex.com/vendors/verizon.md) | Telephony service provider Telephony Alerting System (TAS) | France; The Netherlands | 2026-10-12 |

Read from ([evidence](https://thirdpartyindex.com/evidence/87999)). CSV: https://thirdpartyindex.com/vendors/blackberry/subprocessors.csv

## Security program

What BLACKBERRY Ltd's Form 10-K for fiscal 2026, filed Apr 9, 2026 (Item 1C) says, in its words (https://www.sec.gov/Archives/edgar/data/1070235/000107023526000039/0001070235-26-000039-index.htm).

- Led by: Chief Information Security Officer
- Board oversight: Board of Directors
- Practices named: Incident response plan, Threat intelligence
- Engages outside assessors or consultants

## Subprocessor of (1)

Tracked vendors whose own subprocessor lists name it, and what they say they use it for.

- [Arctic Wolf](https://thirdpartyindex.com/vendors/arctic-wolf.md): Acquisition transition assistance

## Incidents reported by BlackBerry's subprocessors

Incidents reported in the last 30 days on their own status pages by 2 vendors BlackBerry lists as subprocessors. A subprocessor list names a company, not the service an incident touched.

- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Global (Europe)- Conversations Slowness and Errors (minor)
- 2026-10-23: [Bird](https://thirdpartyindex.com/vendors/bird#status), which BlackBerry lists as a subprocessor, reported Whatsapp sending is degraded (minor)
- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported United States - Moments service degradation (major)
- 2026-10-23: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported United States - SMPP service degradation (major)
- 2026-10-22: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Multiple Locations - Customer Portal Login Service Degradation (minor)
- 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Vietnam - General service degradation (major)
- 2026-10-20: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported United States - Multiple Service Degradation (minor)
- 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Smpp System down For Accounts Located In The Us Infrastructure. (major)
- 2026-10-19: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported EU Region-locked - Multiple Service Degradation (major)
- 2026-10-16: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Colombia - Voice Service Distruption (no impact stated)
- 2026-10-08: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported India - Degradation of Conversations Services (minor)
- 2026-10-07: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Multiple Locations - Degradation Of SaaS, CPaaS and Broadcast Services (minor)
- 2026-10-05: [Bird](https://thirdpartyindex.com/vendors/bird#status), which BlackBerry lists as a subprocessor, reported Bird.com Platform: Increased 5xx errors and delivery deliays (minor)
- 2026-10-04: [Bird](https://thirdpartyindex.com/vendors/bird#status), which BlackBerry lists as a subprocessor, reported Increased delivery latency for SMS service (minor)
- 2026-10-03: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Saudi Arabia - Customer Portal Services Degradation (minor)
- 2026-10-01: [Infobip](https://thirdpartyindex.com/vendors/infobip#status), which BlackBerry lists as a subprocessor, reported Multiple Locations - Portal Payments Service Degradation (minor)
- 2026-09-26: [Bird](https://thirdpartyindex.com/vendors/bird#status), which BlackBerry lists as a subprocessor, reported Increased Error rates on USA Bird Platform API (minor)

The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/blackberry

## Security contact

From its security.txt (https://www.blackberry.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/87998)):

- Contact: mailto:secure@blackberry.com
- Contact: https://www.blackberry.com/en/secure-communications/services/psirt-report-an-issue
- Disclosure policy: https://www.blackberry.com/en/secure-communications/blackberry-coordinated-vulnerability-disclosure-policy
- Encryption key: https://www.blackberry.com/bbsirt-pgp-key.txt
- Acknowledgments: https://www.blackberry.com/en/secure-communications/services/psirt
- Languages: en
- Valid until 2026-12-31
- Signed

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api