# Blackboard Blackboard declares [100 subprocessors](https://thirdpartyindex.com/vendors/blackboard#subprocessors), plus 8 of its own affiliates, in [its subprocessor list](https://www.blackboard.com/trust-center/sub-processors), which we last checked on 2026-11-12 ([evidence](https://thirdpartyindex.com/evidence/27459)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Microsoft](https://thirdpartyindex.com/vendors/microsoft). No published changes since we first read it on 2026-09-28. Blackboard (blackboard.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/blackboard - Documents last verified: 2026-11-12 - Transparency rating: 88/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8 - Supply chain: relies on 48 tracked vendors directly, 267 within two hops, 635 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three - Cite as: Blackboard, Third Party Index, https://thirdpartyindex.com/vendors/blackboard (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://www.blackboard.com/trust-center | 2026-11-12 | 2026-11-07 | | Subprocessor list | https://www.blackboard.com/trust-center/sub-processors | 2026-11-12 | 2026-10-01 | | Privacy policy | https://www.blackboard.com/trust-center/privacy-statement | 2026-11-12 | 2026-11-12 | | Terms | https://www.blackboard.com/trust-center/terms-of-use | 2026-11-12 | 2026-11-05 | | Security page | https://www.blackboard.com/trust-center/security | 2026-11-12 | 2026-11-07 | | security.txt | https://www.blackboard.com/.well-known/security.txt | 2026-11-12 | 2026-09-28 | | Status page | https://status.blackboard.com/ | 2026-11-12 | 2026-11-12 | | Security advisories | https://www.blackboard.com/trust-center/submit-a-vulnerability | 2026-11-12 | 2026-11-12 | ## Subprocessors (100) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [ABBYY (FineReader)](https://thirdpartyindex.com/vendors/abbyy.md) | OCR engine for PDF alternative text conversions | United States | 2026-09-28 | | Akari | Akari Product | Australia | 2026-09-28 | | [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | AWS Connect services; Data Center; Data center; Elastic Compute Cloud; Hosting provider; Hosting provider, text-to-speech conversion, translated conversion, and AI functionalities | United States; United States, Ireland, and Australia | 2026-10-01 | | Amazon Web Services - AWS | Hosting provider for cloud-based products | United States | 2026-09-28 | | Anthology Inc. | Client Support and product maintenance | United States | 2026-09-28 | | Anthology Inc. of Missouri | Client Support and product maintenance | United States | 2026-09-28 | | Anthology Inc. of New York | Client Support and product maintenance | United States | 2026-09-28 | | Anthology International Pvt Ltd (formerly Campus Management International Private Limited) | Client Support and product maintenance | India | 2026-09-28 | | [Appcues](https://thirdpartyindex.com/vendors/appcues.md) | User onboarding, adoption, engagement, and feedback | United States | 2026-09-28 | | AST CaptionSync | CaptionSync product | United States | 2026-09-28 | | [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Status of Anthology services, maintenance announcements | United States | 2026-09-28 | | [Auth0 Inc.](https://thirdpartyindex.com/vendors/okta.md) | Identity broker service | United States | 2026-09-28 | | Avaya | Engagement / Enrollment and Call Recording | United States | 2026-09-28 | | Campus Labs ULC | Client Support and product maintenance | Canada | 2026-09-28 | | Campus Management Corp UK Ltd | Client Support and product maintenance | United Kingdom | 2026-09-28 | | [Cengage](https://thirdpartyindex.com/vendors/cengage-group.md) | Provides services independently to client and/or client users and as such is generally deemed a controller/business or separate data processor acting on behalf of client. For the limited personal information processed to enable the integration between Anthology and Cengage services, however, Cengage is considered a Sub-processor. | United States | 2026-09-28 | | [Check Point](https://thirdpartyindex.com/vendors/check-point-software-technologies.md) | Information security monitoring services | United States | 2026-09-28 | | [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies.md) | Information security services | United States | 2026-09-28 | | [Class](https://thirdpartyindex.com/vendors/class.md) | Class & Collaborate offerings | United States | 2026-09-28 | | [Clickatell](https://thirdpartyindex.com/vendors/clickatell.md) | Text messaging | United States | 2026-09-28 | | [CloudAMQP](https://thirdpartyindex.com/vendors/84codes.md) | Monitoring/alerting | United States | 2026-09-28 | | Cloudfare | Content delivery provider, DNS, WAF; DNS, caching, security | United States | 2026-09-28 | | [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | Caching, Security; Content delivery provider; DNS, Caching, Security; DNS, caching, security | United States | 2026-09-28 | | [Cloudmersive](https://thirdpartyindex.com/vendors/cloudmersive.md) | Document Conversion | United States | 2026-09-28 | | Communication Business Avenue, Inc (f/k/a Café x) | Platform automations | Japan | 2026-09-28 | | Consultora Nivel 7 S.A.S. | Client Support and product maintenance | Colombia | 2026-09-28 | | [CrowdStrike](https://thirdpartyindex.com/vendors/crowdstrike.md) | Sensor Agents on EC2 Instances | United States | 2026-09-28 | | Cyxtera | Data center | United States | 2026-09-28 | | DBVisit | Backups | United States | 2026-09-28 | | [Dell Boomi](https://thirdpartyindex.com/vendors/boomi-lp.md) | Integrations and MDM | United States and UK | 2026-09-28 | | Deque Systems Inc. | Accessibility Assessments | United States | 2026-09-28 | | DXC Technology India Private Limited (f/k/a CSC Technologies India Pyt Ltd.) | Product development support | United States | 2026-09-28 | | Dyn (Oracle) | Email Delivery | United States | 2026-09-28 | | EAC | EAC Visual Data product | United States | 2026-09-28 | | EDM/Chamaeleon | Email editor | Hungary | 2026-09-28 | | Eesysoft | Eesysoft products/services | The Netherlands | 2026-09-28 | | [Flexera](https://thirdpartyindex.com/vendors/flexera.md) | Cloud infrastructure management | United States | 2026-09-28 | | Full Measure | Web service client integrations | United States | 2026-09-28 | | Gecko Engage | API consumer; Web service client integrations through SMS | United States | 2026-09-28 | | Genius SIS | Genius SIS product | United States | 2026-09-28 | | GG4L | SIS connection | United States | 2026-09-28 | | Givepulse | Community/volunteer engagement tool paired with Anthology Engage | United States | 2026-09-28 | | Global Grid for Learning (GG4L) | Private data exchange | United States | 2026-09-28 | | Globalscape EFT | SFTP Tool | United States | 2026-09-28 | | Globant LLC | Product development support | United States | 2026-09-28 | | [Google (Analytics)](https://thirdpartyindex.com/vendors/google-cloud.md) | Usage Analytics; Usage analytics | United States | 2026-09-28 | | Green Shades Software, LLC | Payroll statutory reporting | United States | 2026-09-28 | | [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb.md) | Usage Analytics | United States | 2026-09-28 | | HSI Workplace Compliance Solutions | EHS Platform | United States | 2026-09-28 | | I-Link Solutions, Inc. | BI and Analytics support | United States | 2026-09-28 | | iATS | Payment integration | United States | 2026-09-28 | | [Inflectra](https://thirdpartyindex.com/vendors/inflectra.md) | Testing | United States | 2026-09-28 | | [Informatica LLC](https://thirdpartyindex.com/vendors/informatica.md) | Data Integration and Management Services | United States | 2026-09-28 | | [IronPDF](https://thirdpartyindex.com/vendors/ironpdf.md) | PDF generator | United States | 2026-09-28 | | IT Labs LLC | Deployment and technical support | North Macedonia | 2026-09-28 | | Jenkins | Build engineering | United States | 2026-09-28 | | K16 Solutions | Conversion and migration services | United States | 2026-09-28 | | Kalibera AS | Chat integration | Norway | 2026-09-28 | | [Kaltura](https://thirdpartyindex.com/vendors/kaltura.md) | Kaltura products | United States | 2026-09-28 | | Kiss Metrics (Usage Analytics) | Usage Analytics | United States | 2026-09-28 | | [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | Feature Management; Feature flag manager | United States | 2026-09-28 | | [Level Access (f/k/a SSB BART Group)](https://thirdpartyindex.com/vendors/level-access.md) | Accessibility Assessments | United States | 2026-09-28 | | Logic Monitor | Monitoring; Monitoring and analysis | United States | 2026-09-28 | | [Looker Data Sciences, Inc.](https://thirdpartyindex.com/vendors/looker.md) | BI and Analytics support | United States | 2026-09-28 | | [Mailgun Technologies, Inc.](https://thirdpartyindex.com/vendors/mailgun.md) | Email Delivery; Email delivery | United States | 2026-09-28 | | [Microsoft (Azure)](https://thirdpartyindex.com/vendors/microsoft.md) | Data Center; Data center; Data center, AI functionalities; Data center/hosting; Datacenter; Datacenter/hosting; Hosting; Hosting Provider; Hosting provider; Immersive reader / alternative conversion; O365/SharePoint, security applications and AI functionalities; Power BI; Security applications | United Kingdom; United States | 2026-09-28 | | [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel.md) | Reporting support | United States | 2026-09-28 | | [Mongo DB](https://thirdpartyindex.com/vendors/mongodb.md) | Database | United States | 2026-09-28 | | Navengage | App offering with Anthology Engage product | United States | 2026-09-28 | | [NetApp](https://thirdpartyindex.com/vendors/netapp.md) | Storage provider | United States | 2026-09-28 | | [New Relic, Inc.](https://thirdpartyindex.com/vendors/new-relic.md) | Application performance monitoring; Application performance monitoring and alerting; Logging; Monitoring and analysis | United States | 2026-09-28 | | [Octopus](https://thirdpartyindex.com/vendors/octopus-deploy.md) | Deployments | United States | 2026-09-28 | | [Pagerduty](https://thirdpartyindex.com/vendors/pagerduty.md) | Client alerts | United States | 2026-09-28 | | Palo Alto | Information security services | United States | 2026-09-28 | | PDFTools | PDF optimizer tool | United States | 2026-09-28 | | [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Anthology Adopt powered by Pendo; Product analytics service | United States | 2026-09-28 | | Pentaho (on-permise) | ETL Tool - Used for user uploads in to SmartView | United States | 2026-09-28 | | The Portal Connector | Content management | Canada | 2026-09-28 | | Pyramid Analytics | Pyramid Analytics product | The Netherlands | 2026-09-28 | | [Salesforce.com](https://thirdpartyindex.com/vendors/salesforce.md) | CRM and client support applications | United States | 2026-09-28 | | [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Email Delivery; Email delivery; Email delivery service; Mail campaigns; Messaging/Emails | United States | 2026-09-28 | | [Sentrion](https://thirdpartyindex.com/vendors/sentrion.md) | Learn email | United States | 2026-09-28 | | Service-now.com | Client support issue and change management | United States | 2026-09-28 | | [Sinch](https://thirdpartyindex.com/vendors/sinch.md) | Email Delivery; Email delivery | United States | 2026-09-28 | | [SmartSheet](https://thirdpartyindex.com/vendors/smartsheet.md) | Project management toolset | United States | 2026-09-28 | | SMS Magic | Text messaging | United States | 2026-09-28 | | [Snowflake Computing, Inc.](https://thirdpartyindex.com/vendors/snowflake.md) | Data warehousing | United States | 2026-09-28 | | [Splunk](https://thirdpartyindex.com/vendors/splunk.md) | Application/server logs | United States | 2026-09-28 | | SQLGrease | SQL Analytics | United States | 2026-09-28 | | [Stackify](https://thirdpartyindex.com/vendors/stackify.md) | Monitoring | United States | 2026-09-28 | | Symmetry Software LLC | Local tax jurisdiction | United States | 2026-09-28 | | Talisma Corporation Limited | Client Support and product maintenance | India | 2026-09-28 | | [Telesign](https://thirdpartyindex.com/vendors/telesign.md) | SMS services; Text messaging | United States | 2026-09-28 | | Togetherall | Mental health solution | United Kingdom | 2026-09-28 | | [Toptal, LLC](https://thirdpartyindex.com/vendors/toptal.md) | Staff augmentation | United States | 2026-09-28 | | [Twilio](https://thirdpartyindex.com/vendors/twilio.md) | Messaging/SMS | United States | 2026-09-28 | | [WeLocalize, Inc.](https://thirdpartyindex.com/vendors/welocalize.md) | Translation services | United States | 2026-09-28 | | [Wiz Inc.](https://thirdpartyindex.com/vendors/wiz-io.md) | Cloud Security; Security assessments | United States | 2026-09-28 | | [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Allows client to send data to Salesforce in real-time | United States | 2026-09-28 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Client support issue and change management | United States | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/12070)). CSV: https://thirdpartyindex.com/vendors/blackboard/subprocessors.csv ### Its own affiliates (8) - Blackboard Inc. (Australia; United Kingdom; United States) - Blackboard Canada Inc. (Canada) - Blackboard Czech s.r.o. (Czech Republic) - Blackboard Do Brasil Servicos De Tecnologia Em Educacao Ltda (Brazil) - Blackboard Education Technology (FZE) (replacing Blackboard FZE) (UAE) - Blackboard Information Technology India Private Limited (India) - Blackboard International B.V. (The Netherlands) - Blackboard T&L, LLC. (United States) ## Compliance As its trust center lists them. - FedRAMP Marketplace: Moderate · 9 agency authorizations · since Apr 21, 2020 ## Web Technologies Blackboard's homepage made 300 requests to 12 domains, and 6 services controlled by another company. Loaded on 2026-11-10 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 6 third parties by category: Analytics 1 (Wingify); Tag managers 1 (Google Cloud); Cookie compliance 1 (OneTrust); Artificial Intelligence 1 (reviewed: 1mind); Geolocation 1 (ipify); Widgets 1 (Getsitecontrol). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (6) - 1mind: 191 requests to 1mind.com - OneTrust: 12 requests to cookielaw.org, onetrust.com; OneTrust - Google Cloud: 8 requests to gstatic.com, storage.googleapis.com, fonts.googleapis.com, googletagmanager.com; Google Tag Manager (its subprocessor list names it too) - Getsitecontrol: 3 requests to getsitecontrol.com; Getsitecontrol - Wingify: 1 request to visualwebsiteoptimizer.com; VWO - ipify: 1 request to ipify.org; ipify ### First party (1) - Blackboard: 84 requests to blackboard.com, ally.ac; Blackboard Ally, Font Awesome, HSTS, HTTP/3, Next.js 16.4.3, Next.js App Router, Open Graph, PWA, Priority Hints, React, Sucuri, Turbopack, Webpack 3 tracked companies loaded by the homepage are not in Blackboard's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (0) No tracked vendor lists it. ## Service status Incidents it reported on its own status page. - Last 90 days: 10 reported incidents (3 major or critical, 4 minor, 3 with no impact stated) - Typical time to resolve: 46 h 56 min - Status page last read: 2026-11-12 - 2026-11-10: Blackboard LMS Non-production - Ultra functionality is unavailable - Global (minor) - 2026-11-06: Blackboard LMS: Few Customers are facing Intermittent outage (minor) - 2026-10-23: Illuminate data refresh delays for LMS data (US region) (minor) - 2026-10-15: Course Catalog May Be Unavailable (no impact stated) - 2026-10-09: Institution Page unavailable for a subset of Blackboard LMS clients in Europe and APAC (major) - 2026-10-08: Platform Extensions v1 Applications (major) - 2026-09-29: Blackboard Illuminate: issue affecting worksheets & workspaces (minor) - 2026-09-21: Status Update – Blackboard Attendance (no impact stated) ## Incidents reported by Blackboard's subprocessors Incidents reported in the last 30 days on their own status pages by 22 vendors Blackboard lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to Claro Colombia (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Silent and One-Way Audio Between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in France (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Virgin Mobile Colombia (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telenor Pakistan (minor) - 2026-11-12: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot- Service Degradation (major) - 2026-11-12: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000347 (minor) - 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue SMS Verfication China - China Mobile (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Failures from Twilio to GCI United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio 10DLC to AT&T United States (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to Orange Sierra Leone (minor) - 2026-11-12: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures From Long Code Numbers to AT&T in the US (minor) - 2026-11-12: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Quality degradation - United States (US) - ATT Mobility (10DLC) - 11/11/26 (no impact stated) - 2026-11-12: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue - United States - AT&T (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTS Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to Tcell Tajikistan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in United States (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Phone Numbers to K-Cell Kazakhstan (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures in JP1 (minor) - 2026-11-11: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - IT Asset Management - NAM - Performance and Access Issues (major) - 2026-11-11: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - AWS ap-northeast-1 - Service Degradation (major) - 2026-11-11: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Post-Incident Notification - Customer Dashboard login (no impact stated) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to Turkcell Turkey (minor) - 2026-11-11: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Retroactive Incident Impacting Twilio Usage APIs (no impact stated) - 2026-11-11: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Blackboard lists as a subprocessor, reported Boomi - Platform UI Degraded -Monitoring (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Issue resolved (minor) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio Phone Numbers to Movistar Venezuela (minor) - 2026-11-10: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Venezuela (VE) - Telcel C.A. (Movistar) (734/04) (minor) - 2026-11-10: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Quality degradation Phone ID Contact - United States (US) (no impact stated) - 2026-11-10: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-11-09: [ABBYY](https://thirdpartyindex.com/vendors/abbyy#status), which Blackboard lists as a subprocessor, reported Vantage Cloud 3 US: Errors when opening or editing skills in Advanced Designer (major) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported WhatsApp Business API Message Send Failures (minor) - 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Service Degradation - Customer Dashboard (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Audio Quality Degradation, Silent and One-Way Audio between Twilio and Multiple Networks in United Kingdom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Spusu United Kingdom (minor) - 2026-11-09: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Blackboard lists as a subprocessor, reported Email notifications are not being delivered (minor) - 2026-11-09: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue France - Bouygues Telecom (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Bouygues Telecom France (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers in Germany to a Subset of Twilio Long Codes (minor) - 2026-11-09: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to ETL Laos (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to MTN Nigeria (minor) - 2026-11-08: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canada (minor) - 2026-11-08: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Phone ID - Sim Swap, Contact Match and Subscriber Status Service Alert - Canada (no impact stated) - 2026-11-08: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Chatlayer - EU and US Regions Outage (no impact stated) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Globe Philippines (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States (minor) - 2026-11-07: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Blackboard lists as a subprocessor, reported Boomi Platform - Runtime UI Status - Degraded (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Multiple Networks in India (minor) - 2026-11-07: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand (minor) - 2026-11-07: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000337 (minor) - 2026-11-06: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000336 (minor) - 2026-11-06: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - AWS us-west-2 - Service Degradation (major) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Dominican Republic (minor) - 2026-11-06: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) (no impact stated) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported TwiML ConversationRelay Documents Page Error (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Chile (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia (minor) - 2026-11-06: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Ukraine (UA) - Kyivstar (255/03;02) - 11/6/26 (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Notification Logs Unavailable in Console (minor) - 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue - SMS Verification - China (minor) - 2026-11-06: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays Between Twilio and T-Mobile in Czech Republic (minor) - 2026-11-06: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Czech Republic - T-Mobile (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio Phone Numbers to Lycamobile France (minor) - 2026-11-05: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - France (FR) - LycaMobile SARL (208/25) (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Mobile Numbers to Argentina (minor) - 2026-11-05: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada (minor) - 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue - France (minor) - 2026-11-05: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Blackboard lists as a subprocessor, reported Graph query reports could fail to generate in some data centers due to an AWS Neptune issue. We are working with AWS on a mitigation. (no impact stated) - 2026-11-05: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Blackboard lists as a subprocessor, reported Duplicate charges on a subset of customer accounts (no impact stated) - 2026-11-05: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Spain - DigiMobil (minor) - 2026-11-04: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Chat with Sales temporarily unavailable (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Search Delays on Enterprise Knowledge (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Delayed Email Validation History (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Brazil (minor) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Algar Telecom Brazil (minor) - 2026-11-04: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Quality degradation Phone ID Number Deactivation - United States (US) (no impact stated) - 2026-11-04: [Pendo](https://thirdpartyindex.com/vendors/pendo#status), which Blackboard lists as a subprocessor, reported Degradation of Account and Visitor Reports (critical) - 2026-11-04: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - India (IN) - Multiple MNOs (minor) - 2026-11-04: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - SaaS Management - All regions - data aggregation failures (major) - 2026-11-04: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - IT Asset Management – US – Performance and Access Issues (major) - 2026-11-04: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Blackboard lists as a subprocessor, reported Data and Alerts Irregularities for US Region (no impact stated) - 2026-11-04: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Failures from a Subset of Twilio Long Codes to GCI United States (minor) - 2026-11-03: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks in United States (minor) - 2026-11-03: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Delayed or failed template recommendations and template setup (no impact stated) - 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Colombia - Claro (minor) - 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Sweden - Telavox (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Receipt Delays and Delivery Delays from a Subset of Twilio Long Codes and Short Codes to AT&T United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Short Codes to T-Mobile and Verizon United States (minor) - 2026-11-03: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Thailand (TH) - Advanced Info Service PLC (AIS GSM) (520/01;03) - 11/3/26 (minor) - 2026-11-03: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - Service degradation across mutiple cloud providers (no impact stated) - 2026-11-03: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Service Alert - Canada (CA) - Iristel Inc. (302/600;620) (minor) - 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Canada - ICE Wireless (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Brisanet Brazil (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Small Networks United States (minor) - 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Post-Incident Notification - United States & Canada - All destinations (no impact stated) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Entel Bolivia (minor) - 2026-11-03: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor) - 2026-11-03: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Bolivia (BO) - ENTEL Movil (736/02) (no impact stated) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Lycamobile United Kingdom (minor) - 2026-11-03: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - United Kingdom (GB) - Lycamobile Limited (234/26) - 11/2/26 (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Multiple Networks in United States (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported RateQueue Host Down Did Not Recover (minor) - 2026-11-03: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Media Streams Audio Delays (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico (minor) - 2026-11-02: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Nepal (NP) - Nepal Mobile (Nepal Telecom) (429/01;03) (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call One-Way Audio from Brazil to a Subset of Twilio Numbers (no impact stated) - 2026-11-02: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported "Chat with Sales" page not loading (no impact stated) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Some Customers May Have Incorrect Balances Reflected on Their Account (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Alphanumeric Sender Type to T-Mobile Austria (minor) - 2026-11-02: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Austria (AT) - Telering (232/07) (minor) - 2026-11-02: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Egypt (EG) - Orange (Mobinil) (602/01) (minor) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Blackboard lists as a subprocessor, reported Data Irregularities in US Region (major) - 2026-11-02: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Austria (AT) - Max Mobile (T-Mobile) (232/03) (minor) - 2026-11-02: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - AWS - US West- Service Disruption (major) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to T-Mobile and O2 Czech Republic (minor) - 2026-11-02: [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies#status), which Blackboard lists as a subprocessor, reported SASE: Admin Portal Partially Available (IN, AU) (major) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on XL Axiata in Indonesia (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Philippines Phone Numbers to Multiple Networks in Philippines (minor) - 2026-11-02: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Blackboard lists as a subprocessor, reported Synthetics Ping Monitor Processing Delays in Multiple Regions (minor) - 2026-11-02: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue United States - Google Voice (minor) - 2026-11-02: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States (minor) - 2026-11-01: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to KDDI Japan (minor) - 2026-11-01: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - IT Asset Management – US – Performance and Access Issues (major) - 2026-10-30: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000321 (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) High Latency on KPN in Netherlands (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines (minor) - 2026-10-30: [Appcues](https://thirdpartyindex.com/vendors/appcues#status), which Blackboard lists as a subprocessor, reported Appcues SDK performance degredation (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-30: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported 2-Way service interruptions United Kingdom (GB) - Telefonica UK Limited (234/02;10;11) (minor) - 2026-10-30: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS and MMS Delivery Delays from Twilio to Altice United States (minor) - 2026-10-29: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - AWS - Service Disruption (critical) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia (minor) - 2026-10-29: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Discord integration issues (no impact stated) - 2026-10-29: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - SaaS Manager - EU - Service Disruption (critical) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Vivo Brazil (minor) - 2026-10-29: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - IT Asset Management – US – Performance and Access Issues (major) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Verizon in United States (minor) - 2026-10-29: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000319 (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Flex Agent Copilot Note Generation Issues (minor) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to T-Mobile United States (minor) - 2026-10-29: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Kuwait (KW) - Zain (419/02) (no impact stated) - 2026-10-29: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to T-Mobile United States (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), which Blackboard lists as a subprocessor, reported Link Shortening Redirect Errors on Branded Domains (minor) - 2026-10-28: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Spot - AWS China North - Instance Management Operations Disruption (major) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Long Codes to Orange Belgium (minor) - 2026-10-28: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported SIM Swap, Number Deactivation and Contact Match addons Service Alert - United Kingdom Orange and EE Communicatiions (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EE in United Kingdom (minor) - 2026-10-28: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Belgium (BE) - Orange (Mobistar) (206/10;08) (major) - 2026-10-28: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Belgium - VOOmobile & MobiStar (minor) - 2026-10-28: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Blackboard lists as a subprocessor, reported Boomi - Platform UI and Public API Degraded - Resolved (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Possible 503 Errors for Messaging Traffic in the Australia Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to MTC Namibia (minor) - 2026-10-28: [New Relic](https://thirdpartyindex.com/vendors/new-relic#status), which Blackboard lists as a subprocessor, reported Next-Gen Entity Platform Issues (major) - 2026-10-28: [Mailgun](https://thirdpartyindex.com/vendors/mailgun#status), which Blackboard lists as a subprocessor, reported Route delays in EU Region (minor) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Twilio Console Errors (no impact stated) - 2026-10-28: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Voice API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures From a Subset of Twilio Phone Numbers to Argentina (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Elevated 500 Errors Affecting Programmable Messaging API (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Automated Alert: Minimal Customer Impact (no impact stated) - 2026-10-27: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - Technopedia - Content Update Delays (major) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Twilio Mobile Numbers to Israel (minor) - 2026-10-27: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Phone ID Contact Match, Number Deactivation and Sim Swap Service Alert - United Kingdom Hutchison 3G UK Ltd (no impact stated) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Gateway API (Lookup API) Failure Increase on Three in United Kingdom (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Turkcell Turkey (minor) - 2026-10-27: [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures From Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Germany (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-27: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue United States - AT&T (minor) - 2026-10-27: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in South Africa (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil (minor) - 2026-10-26: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Blackboard lists as a subprocessor, reported delayed event processing (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays and Failures from a Subset of Twilio Long Codes to Cellcom United States (minor) - 2026-10-26: [Class](https://thirdpartyindex.com/vendors/class#status), which Blackboard lists as a subprocessor, reported Security Update: Class Collaborate Not Affected by Critical PHP Vulnerabilities (CVE-2026-109618 & CVE-2026-109619) (no impact stated) - 2026-10-26: [Class](https://thirdpartyindex.com/vendors/class#status), which Blackboard lists as a subprocessor, reported Security Update: Critical PHP Vulnerabilities (CVE-2026-109618 & CVE-2026-109619) Patched (no impact stated) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Docomo Pacific United States (minor) - 2026-10-26: [ABBYY](https://thirdpartyindex.com/vendors/abbyy#status), which Blackboard lists as a subprocessor, reported Processing delays in Vantage 3.x US (no impact stated) - 2026-10-26: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Phone ID Live Service Alert - India (no impact stated) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported WhatsApp Sandbox Sending Configuration Issues (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Mauritel Mauritania (minor) - 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Service Degradation - Customer Dashboard and Account Balance (major) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi Mobil Romania (minor) - 2026-10-26: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) (minor) - 2026-10-26: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Phone ID Contact Service Alert - United States (major) - 2026-10-26: [ABBYY](https://thirdpartyindex.com/vendors/abbyy#status), which Blackboard lists as a subprocessor, reported Vantage 3 Cloud EU - Transaction processing delays and failures (no impact stated) - 2026-10-26: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Blackboard lists as a subprocessor, reported Boomi - Platform UI and Public API - Resolved (no impact stated) - 2026-10-26: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Service Alert - China (CN) - China Mobile (460/00;02;07;28;04;08) - 10/25/26 (minor) - 2026-10-26: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Service Degredation - Lookup API (minor) - 2026-10-26: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Cellcom Israel (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telcel Mexico (minor) - 2026-10-25: [Check Point Software Technologies](https://thirdpartyindex.com/vendors/check-point-software-technologies#status), which Blackboard lists as a subprocessor, reported Service Down due to incident (major) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Telia Sweden (minor) - 2026-10-25: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Sweden - Telia (minor) - 2026-10-25: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Airtel Nigeria (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Azure Marketplace SendGrid Customers Experiencing Account Management Issues (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom (minor) - 2026-10-24: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Japan (JP) - KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United States (minor) - 2026-10-24: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Colombia (CO) - Partners Telecom Colombia SAS (WOM) (732/360) (major) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to WOM Colombia (minor) - 2026-10-24: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Argentina (AR) - Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) (minor) - 2026-10-24: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Claro Costa Rica (minor) - 2026-10-23: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which Blackboard lists as a subprocessor, reported Issue Resolved - Delays Across the PagerDuty Platform (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Network Subscribers to Twilio Costa Rica Landline Numbers (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio to Multiple Networks in South Africa (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telefonica Nicaragua (minor) - 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Nicaragua - Tigo (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Post Dial Delay from Twilio Phone Numbers to Chile (minor) - 2026-10-23: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported 2-Way service interruptions - Australia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Appalachian Wireless United States (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada (minor) - 2026-10-23: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Connection errors affecting Salesforce Pardot Zaps (major) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Telecall Brazil (minor) - 2026-10-23: [Boomi, LP](https://thirdpartyindex.com/vendors/boomi-lp#status), which Blackboard lists as a subprocessor, reported Boomi - Platform UI and Public API Outage - Resolved (critical) - 2026-10-23: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Brazil - SurfTelecom (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Claro Colombia (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays between a Subset of Twilio Phone Numbers and Multiple Networks in Brazil (minor) - 2026-10-23: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States (minor) - 2026-10-22: [Octopus Deploy](https://thirdpartyindex.com/vendors/octopus-deploy#status), which Blackboard lists as a subprocessor, reported Customers with instances using GitHub could be affected by GitHub outage (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Issue with 500 Errors on Porting Request Submissions (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Issue with Realtime Transcriptions and Deepgram (no impact stated) - 2026-10-22: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Blackboard lists as a subprocessor, reported Email notifications for SLOs, Triggers, and Anomaly Detection not sending (major) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Intelligent Alerts Delivery Issues (minor) - 2026-10-22: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Japan (JP) - KDDI Corporation (440/07;08;50;51;52;53;54;55;56;70;71;72;73;74;75;76;77;78;79;88;89) (major) - 2026-10-22: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported 2-Way service interruptions - Multiple destinations (minor) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Security updates in progress for third-party software components (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Hosted Number Verification Calls not Reaching Customers (minor) - 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Denmark - Nuuday (minor) - 2026-10-22: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Assessment of recently reported PHP vulnerabilities (no impact stated) - 2026-10-22: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - United Kingdom (GB) - Telefonica UK Limited (234/02;10;11) - 10/22/26 (major) - 2026-10-22: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue United Kingdom - O2 (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio to Malitel Mali (minor) - 2026-10-22: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-10-22: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - Snow Atlas - UK South - SAM Core Functionality Inaccessible (major) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported RCS Inbound Events Delayed (minor) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Billing Delays (no impact stated) - 2026-10-22: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to MTN Nigeria (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000301 (critical) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Blackboard lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [Mixpanel](https://thirdpartyindex.com/vendors/mixpanel#status), which Blackboard lists as a subprocessor, reported Degraded Service for Requests to decide.mixpanel.com (no impact stated) - 2026-10-21: [Class](https://thirdpartyindex.com/vendors/class#status), which Blackboard lists as a subprocessor, reported Collaborate - (EU) Single Session Server Taken Out of Service (no impact stated) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands (minor) - 2026-10-21: [ABBYY](https://thirdpartyindex.com/vendors/abbyy#status), which Blackboard lists as a subprocessor, reported Processing delays in Vantage 3.x US (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Jazz Pakistan (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from United Kingdom to a Subset of Twilio Long Codes (minor) - 2026-10-21: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Bolivia (BO) - ENTEL Movil (736/02) - 10/21/26 (minor) - 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Bolivia - Entel (minor) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Delayed real-time updates in Zapier Tables (no impact stated) - 2026-10-21: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Pakistan (PK) - Jazz (410/01;07) - 10/21/26 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Customer's Unable to Create New Requests for Hosting and Porting (minor) - 2026-10-21: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays - Voice (no impact stated) - 2026-10-21: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Upstream errors with the BambooHR integration (no impact stated) - 2026-10-21: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue France - Orange (minor) - 2026-10-21: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Quality degradation - France (FR) - Orange France (208/01;02;12;17;32;91;95) - 10/21/2026 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to Orange France (minor) - 2026-10-21: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000299 (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Post Dial Delay From a Subset of Twilio Phone Numbers to Israel (minor) - 2026-10-21: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from Twilio to T-Mobile Czech Republic (minor) - 2026-10-20: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Czech Republic (CZ) - T-Mobile (Radio Mobil) (230/01;07) (no impact stated) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to United Arab Emirates (minor) - 2026-10-20: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - United Arab Emirates (AE) - Etisalat (424/02) - 10/20/26 (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Telnyx United States (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Issue with Flex Agent Copilot Auto Wrap-up Notes (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Phone Numbers to Telstra Australia (minor) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported WhatsApp Embedded Signup Configuration Failures (minor) - 2026-10-20: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Blackboard lists as a subprocessor, reported Slowness in US region (major) - 2026-10-20: [Honeycomb](https://thirdpartyindex.com/vendors/honeycomb#status), which Blackboard lists as a subprocessor, reported Degraded event ingest (major) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Twilio Phone Numbers to Digi.Mobil Romania (minor) - 2026-10-20: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Syria (SY) - MTN (Spacetel Areeba) (417/02) - 10/20/2026 (minor) - 2026-10-20: [MongoDB](https://thirdpartyindex.com/vendors/mongodb#status), which Blackboard lists as a subprocessor, reported GCP Availability Zone europe-west2-b connectivity issues (minor) - 2026-10-20: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000294 (critical) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase on AT&T in United States (minor) - 2026-10-20: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-10-20: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Network Subscribers to a Subset of Twilio Thailand Phone Numbers (minor) - 2026-10-20: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-10-19: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which Blackboard lists as a subprocessor, reported Issue Resolved - Delays Across the PagerDuty Platform (major) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported MMS Delivery Delays from a Subset of Twilio Long Codes to Telus Canada (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported RCS Delivery Receipt Delays for AT&T (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Italy (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Twilio Phone Numbers to Portugal (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to Brazil (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from a Subset of Callers to Twilio Denmark Phone Numbers (minor) - 2026-10-19: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Sinch Engage - Web Portal - Reporting degradation (minor) - 2026-10-19: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to Surf Telecom Brazil (minor) - 2026-10-19: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000290 (minor) - 2026-10-18: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-18: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Blackboard lists as a subprocessor, reported We are investigating an issue affecting the security graph and dependent features in prod-US38. (no impact stated) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey (minor) - 2026-10-17: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-10-17: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported 5300 Errors on Singapore Client Edge (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported On Call Engineers are Investigating Errors with the Virtual Phone in Legacy Console (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Multiple Networks in Colombia (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Delayed A2P Campaign Approvals (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Czech Republic (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Verizon United States (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-16: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Errors publishing Zaps from Guided Templates with app approvals enabled (major) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Brazil (minor) - 2026-10-16: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (minor) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from Twilio to MTN Nigeria (minor) - 2026-10-16: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Algeria (DZ) - Ooredoo (Wataniya) (603/03) - 10/16/26 (no impact stated) - 2026-10-16: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers (minor) - 2026-10-16: [Snowflake](https://thirdpartyindex.com/vendors/snowflake#status), which Blackboard lists as a subprocessor, reported INC20000287 (critical) - 2026-10-15: [Flexera](https://thirdpartyindex.com/vendors/flexera#status), which Blackboard lists as a subprocessor, reported Flexera One - IT Asset Management - APAC - Service Disruption (critical) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures from Austria to a Subset of Twilio Austria Phone Numbers (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Email suppression issues (no impact stated) - 2026-10-15: [LaunchDarkly](https://thirdpartyindex.com/vendors/launchdarkly#status), which Blackboard lists as a subprocessor, reported Elevated 5xx Errors (15:11–15:32 UTC) (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from France to a Subset of Twilio Short Codes (minor) - 2026-10-15: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Luxembourg (LU) - POST Luxembourg (270/01;10) (no impact stated) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Network Subscribers to Twilio Colombia Shortcode Numbers (minor) - 2026-10-15: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Nigeria (NG) - Globacom (621/50) (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Silent Network Authentication (SNA) Failure Increase in Philippines (minor) - 2026-10-15: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Algeria (DZ) - Ooredoo (Wataniya) (603/03) - 10/14/26 (minor) - 2026-10-15: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Burundi (BI) - Econet Leo - UCOM (642/01;82) - 10/14/26 (minor) - 2026-10-15: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays From a Subset of Twilio Phone Numbers to Surf Telecom Brazil (minor) - 2026-10-15: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Norlys - Denmark (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Evatis Djibouti (minor) - 2026-10-14: [Sinch](https://thirdpartyindex.com/vendors/sinch#status), which Blackboard lists as a subprocessor, reported Delivery Issue Evatis - Djibouti (minor) - 2026-10-14: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Possible Delays (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico (minor) - 2026-10-14: [wiz.io](https://thirdpartyindex.com/vendors/wiz-io#status), which Blackboard lists as a subprocessor, reported We are investigating an issue causing GitHub pull request scans to remain pending, potentially blocking merges where Wiz checks are required. (no impact stated) - 2026-10-14: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Outage Ecuador (EC) - Claro (Conecel / Porta) (740/01) (major) - 2026-10-14: [Telesign](https://thirdpartyindex.com/vendors/telesign#status), which Blackboard lists as a subprocessor, reported Operator Alert - Iran (IR) - MCI/TCI (432/11;19;70) - 10/14/2026 (minor) - 2026-10-14: [PagerDuty](https://thirdpartyindex.com/vendors/pagerduty#status), which Blackboard lists as a subprocessor, reported Postmortem Published - Delayed escalation of incidents and responder request invitations (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes Mexico (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Voice Call Failures and Post Dial Delay from Twilio Phone Numbers to Israel (minor) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported Automated Alert: No Customer Impact (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Permission errors affecting shared Forms, Canvas, and Tables (no impact stated) - 2026-10-14: [Zapier](https://thirdpartyindex.com/vendors/zapier#status), which Blackboard lists as a subprocessor, reported Zoom Team Chat App connection failure (no impact stated) - 2026-10-14: [Twilio](https://thirdpartyindex.com/vendors/twilio#status), [SendGrid](https://thirdpartyindex.com/vendors/sendgrid#status), which Blackboard lists as a subprocessor, reported SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/blackboard ## Security contact From its security.txt (https://www.blackboard.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/12061)): - Contact: https://www.blackboard.com/trust-center/submit-a-vulnerability - Disclosure policy: https://www.blackboard.com/trust-center/security - Acknowledgments: https://www.blackboard.com/trust-center/security-hall-of-fame - Security jobs: https://www.blackboard.com/company/careers - Valid until 2027-06-30 --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api