# Bloomfire

Bloomfire (bloomfire.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/bloomfire
- Documents last verified: 2026-10-07
- Transparency rating: 72/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 0/5 (not found); Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 12 tracked vendors directly, 100 within two hops, 325 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Bloomfire, Third Party Index, https://thirdpartyindex.com/vendors/bloomfire (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://app.vanta.com/bloomfire.com/trust/0na9k8wh9r5n1zq0gk79e | 2026-10-07 | 2026-10-07 |
| Subprocessor list | https://bloomfire.com/sub-processors/ | 2026-10-07 | 2026-10-07 |
| Privacy policy | https://bloomfire.com/privacy-policy/ | 2026-10-07 | 2026-10-07 |
| Terms | https://bloomfire.com/terms-of-use/ | 2026-10-07 | 2026-10-07 |
| Security page | https://bloomfire.com/security/ | 2026-10-07 | 2026-10-07 |

## Subprocessors (14)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services (AWS)](https://thirdpartyindex.com/vendors/amazon-web-services.md) | All of Bloomfire’s infrastructure/hosting is contained within AWS. This includes all permanent storage of data which is encrypted at rest and in transit. | USA, Canada, Europe | 2026-10-07 |
| [Arize](https://thirdpartyindex.com/vendors/arize-ai.md) | AI evaluations platform | USA | 2026-10-07 |
| [ChurnZero](https://thirdpartyindex.com/vendors/churnzero.md) | ChurnZero receives customer account and usage data to support customer health monitoring, engagement tracking, and lifecycle management. It does not have permanent access to Bloomfire content data, nor does it operate within Bloomfire’s AWS network. | USA | 2026-10-07 |
| [CloudConvert](https://thirdpartyindex.com/vendors/cloudconvert.md) | Bloomfire sends raw documents for processing upon initial upload. CloudConvert does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | Germany | 2026-10-07 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | Application Monitoring. | USA | 2026-10-07 |
| [Mailgun](https://thirdpartyindex.com/vendors/mailgun.md) | Bloomfire receives emails through Mailgun to create content from an email. | USA, EEA | 2026-10-07 |
| [Merge](https://thirdpartyindex.com/vendors/merge-api.md) | Integration partner for Enterprise Search connectors | USA | 2026-10-07 |
| [Microsoft](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | Bloomfire uses the OpenAI service on Microsoft Azure for the purpose of generating Generative AI responses delivered in the Bloomfire platform. Data is not persisted on Microsoft Azure. | USA, Canada, Europe | 2026-10-07 |
| [MongoDB, Inc.](https://thirdpartyindex.com/vendors/mongodb.md) | Bloomfire uses MongoDB Atlas to store and index community content — documents, vector embeddings, and keyword search — powering EIE’s retrieval. Hosted on AWS in Bloomfire’s existing region, with private-only connectivity. | USA | 2026-10-07 |
| [Pendo](https://thirdpartyindex.com/vendors/pendo.md) | Product-analytics application | USA, Europe, Japan | 2026-10-07 |
| Reducto AI | Reducto is an AI data processor that uses models to transform documents and images into structured text. The output is used for AI reasoning. | USA | 2026-10-07 |
| [SendGrid (Twilio)](https://thirdpartyindex.com/vendors/sendgrid.md) | Bloomfire sends all outbound emails through SendGrid’s SMTP service. SendGrid does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | USA | 2026-10-07 |
| User Evidence | User Evidence only receives data from opted-in survey respondents, does not have permanent access to Bloomfire data, nor does it operate within Bloomfire’s AWS network. | USA | 2026-10-07 |
| [Workato](https://thirdpartyindex.com/vendors/workato.md) | Integration between critical content and embedding access directly within the employees’ daily operational tools | USA, EEA | 2026-10-07 |

Read from ([evidence](https://thirdpartyindex.com/evidence/57076)). CSV: https://thirdpartyindex.com/vendors/bloomfire/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/57194))

## Subprocessor of (0)

No tracked vendor lists it.

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api