# BoldDesk

BoldDesk (bolddesk.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/bolddesk
- Documents last verified: 2026-10-03
- Transparency rating: 87/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 6/6; Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 8 tracked vendors directly, 55 within two hops, 232 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: BoldDesk, Third Party Index, https://thirdpartyindex.com/vendors/bolddesk (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://www.bolddesk.com/legal/sub-processors | 2026-10-03 | 2026-10-03 |
| Data processing addendum | https://www.bolddesk.com/legal/dpa | 2026-10-03 | 2026-10-03 |
| Privacy policy | https://www.bolddesk.com/legal/privacy-policy | 2026-10-03 | 2026-10-03 |
| Terms | https://www.bolddesk.com/legal/terms-of-use | 2026-10-03 | 2026-10-03 |
| Security page | https://www.bolddesk.com/legal/security | 2026-10-03 | 2026-10-03 |
| security.txt | https://www.bolddesk.com/.well-known/security.txt | 2026-10-03 | 2026-10-03 |
| Status page | https://status.bolddesk.com/ | 2026-10-03 | 2026-10-03 |

## Subprocessors (11)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon CloudFront](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Content Delivery Network (CDN); Content delivery, caching, and traffic optimization | North America, South America, Europe, Asia-Pacific, Middle East & Africa | 2026-10-03 |
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Email Service Provider; For sending emails | United States | 2026-10-03 |
| [Avalara](https://thirdpartyindex.com/vendors/avalara.md) | Sales tax reporting; Tax Compliance Service | United States | 2026-10-03 |
| [Azure Open AI](https://thirdpartyindex.com/vendors/microsoft.md) (AI model provider: Azure OpenAI) | AI Services; AI functionalities (if enabled in your account) | United States | 2026-10-03 |
| Brand SSL | SSL Service Provider; SSL certificate issuance if the customer opted for a custom domain. | United States | 2026-10-03 |
| [Google Cloud Platform (GCP)](https://thirdpartyindex.com/vendors/google-cloud.md) | Cloud Computing Services; Cloud Infrastructure hosting, Database and File Storage | Australia (Sydney); EU (Netherlands); India; United States | 2026-10-03 |
| [Microsoft Azure](https://thirdpartyindex.com/vendors/microsoft.md) | Azure Cosmos DB, Azure Application Insights, Azure Service Bus, Azure Vault; Cloud Computing Services | United States | 2026-10-03 |
| [PostHog](https://thirdpartyindex.com/vendors/posthog.md) | Event tracking, user interaction analytics and usage insights; Product Analytics Platform | United States | 2026-10-03 |
| [Postmark](https://thirdpartyindex.com/vendors/postmark.md) | Email Service Provider; Email to ticket inbound processor | United States | 2026-10-03 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error Monitoring; Error and performance monitoring for applications | United States | 2026-10-03 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment Processing; Processing payments and managing subscriptions | United States | 2026-10-03 |

Read from ([evidence](https://thirdpartyindex.com/evidence/36017)). CSV: https://thirdpartyindex.com/vendors/bolddesk/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

## Subprocessor of (0)

No tracked vendor lists it.

## Security contact

From its security.txt (https://www.bolddesk.com/.well-known/security.txt) ([evidence](https://thirdpartyindex.com/evidence/36007)):

- Contact: mailto:security@bolddesk.com
- Disclosure policy: https://www.bolddesk.com/legal/security
- Languages: en
- Valid until 2026-12-31

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api