# Boost.ai

Boost.ai (boost.ai): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/boost-ai
- Documents last verified: 2026-10-08
- Transparency rating: 89/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 12 tracked vendors directly, 140 within two hops, 448 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Boost.ai, Third Party Index, https://thirdpartyindex.com/vendors/boost-ai (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trustcenter.boost.ai/ | 2026-10-08 | 2026-10-08 |
| Subprocessor list | https://trustcenter.boost.ai/subprocessors | 2026-10-08 | 2026-10-08 |
| Data processing addendum | https://boost.ai/site/assets/files/3638/data\_processing\_agreement.pdf | 2026-10-08 | 2026-10-08 |
| Privacy policy | https://boost.ai/company/privacy-policy/ | 2026-10-08 | 2026-10-08 |
| Security page | https://boost.ai/company/security | 2026-10-08 | 2026-10-08 |
| Status page | https://status.boost.ai/ | 2026-10-08 | 2026-10-08 |

## Subprocessors (16)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Adobe Systems Software Ireland Limited](https://thirdpartyindex.com/vendors/adobe.md) | This sub-processor is only applicable for customer's that use PDF for knowledge sync.; Use of PDFs for knowledge sync. | Ireland | 2026-10-08 |
| [Amazon Web Services EMEA SARL](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Cloud and hosting provider; For EU/EEA customers including the UK, the processing location is Ireland with back up in Germany. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| BT AI Sweden AB | Support services | Sweden | 2026-10-08 |
| BT AI UK Ltd | Support services | UK | 2026-10-08 |
| [Cantab Research Ltd. (Speechmatics)](https://thirdpartyindex.com/vendors/speechmatics.md) (AI model provider: Speechmatics) | Provides speech-to-text functionality for voice agents.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [Cleura AB](https://thirdpartyindex.com/vendors/cleura.md) | Provides data hosting and storage services.; This option is only available for customers in the EU/EEA and as an to alternative AWS. However, use of this alternative is subject to an agreement with boost.ai. | Sweden | 2026-10-08 |
| Eckoh UK Limited | For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US; Provision of PCI/DSS compliance, to the extent customer requires. | EU/EEA or US | 2026-10-08 |
| [Eleven Labs Inc.](https://thirdpartyindex.com/vendors/elevenlabs.md) (AI model provider: ElevenLabs) | Provides speech-to-text and text-to-speech functionality for voice agents.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK, the processing location is Ireland with back up in Germany. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [Google Cloud EMEA Limited](https://thirdpartyindex.com/vendors/google-cloud.md) | Provision of Speech-to-Text, Text-to-Speech, voice-to-voice and other voice features.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [LiveKit Inc.](https://thirdpartyindex.com/vendors/livekit.md) | LiveKit connects Twilio Ireland Limited (telephony provider) with the boost.ai platform and the selected text-to-speech and speech-to-text or speech-to-speech provider.; This sub-processor is only applicable for customers who utilize the boost.ai voice gateway. For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [Microsoft Ireland Operations, Ltd](https://thirdpartyindex.com/vendors/microsoft.md) | For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US.; Provision of generative AI services, Speech-to-Text, Text-to-Speech and other voice features, to the extent elected by the customer, and backup of data. | EU/EEA or US | 2026-10-08 |
| [OpenAI Ireland Limited](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | Provision of generative AI services and voice-to-voice for voice agents.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [Soniox](https://thirdpartyindex.com/vendors/soniox.md) | Provides speech-to-text and text-to-speech functionality for voice agents.; This sub-processor is only applicable if elected by the customer. For EU/EEA customers including the UK, the processing location EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US. | EU/EEA or US | 2026-10-08 |
| [Twilio Inc.](https://thirdpartyindex.com/vendors/twilio.md) | For EU/EEA customers including the UK the processing location is EU/EEA. For US customers contracting with Boost.ai, Inc location of processing is US.; Provides phone numbers and a telephony platform for telephone calls. | EU/EEA or US | 2026-10-08 |
| VIER GmbH | For EU/EEA customers including the UK the processing location is Germany. For US customers contracting with Boost.ai, Inc location of processing is US.; provision of the Cognitive Voice Gateway (CVG) and voice capabilities. | Germany or US | 2026-10-08 |
| [Vonage B.V](https://thirdpartyindex.com/vendors/vonage.md) | This sub-processor is only applicable if elected by the customer.; Whatsapp Business Service Provider | Netherlands with hosting by AWS in Ireland/Germany | 2026-10-08 |

Read from ([evidence](https://thirdpartyindex.com/evidence/66552)). CSV: https://thirdpartyindex.com/vendors/boost-ai/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 3. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (2)

- Boost.ai OY (Finland)
- Boost AI ApS (Denmark)

## Compliance

As its trust center lists them.

- Audited: SOC 2, ISO/IEC 27001, ISO/IEC 27701 ([evidence](https://thirdpartyindex.com/evidence/66554))
- Claimed: HIPAA, GDPR ([evidence](https://thirdpartyindex.com/evidence/66554))

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 4 reported incidents (0 major or critical, 1 minor, 3 with no impact stated)
- Typical time to resolve: 3 h 33 min
- Status page last read: 2026-10-08
- 2026-09-30: Increased processing time of OpenAI model text-embedding-3-large in US region (minor)
- 2026-08-11: Performance degradation of OpenAI models (no impact stated)
- 2026-08-06: Performance degradation of OpenAI models (no impact stated)
- 2026-07-28: Performance degradation of OpenAI models (no impact stated)
- 2026-06-08: Performance degradation of Azure OpenAI models (minor)
- 2026-05-29: Performance degradation of Azure OpenAI models (minor)
- 2026-05-29: Performance degradation of Azure OpenAI models (minor)
- 2026-04-15: Performance degradation of Azure OpenAI model for Few-Shot and Out-of-Scope Detection (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api