# Branch Branch declares [8 subprocessors](https://thirdpartyindex.com/vendors/branch#subprocessors) in [its subprocessor list](https://legal.branch.io/saas/subprocessor-list/), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/5824)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Anthropic](https://thirdpartyindex.com/vendors/anthropic) and [Zendesk](https://thirdpartyindex.com/vendors/zendesk). No published changes since we first read it on 2026-09-23. [2 tracked vendors](https://thirdpartyindex.com/vendors/branch#used-by) name Branch as a subprocessor, including [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack) and [Knorex](https://thirdpartyindex.com/vendors/knorex). Branch (branch.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/branch - Documents last verified: 2026-11-11 - Transparency rating: 94/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 5/5; Pages still reachable 8/8 - Supply chain: relies on 7 tracked vendors directly, 73 within two hops, 328 within three; 2 tracked vendors rely on it directly, 22 within two hops, 181 within three - Cite as: Branch, Third Party Index, https://thirdpartyindex.com/vendors/branch (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.branch.io/ | 2026-11-11 | 2026-10-30 | | Subprocessor list | https://legal.branch.io/saas/subprocessor-list/ | 2026-11-11 | 2026-09-23 | | Data processing addendum | https://legal.branch.io/saas/dpa-faq/ | 2026-11-11 | 2026-09-23 | | Privacy policy | https://legal.branch.io/saas/privacy-policy/ | 2026-11-11 | 2026-09-23 | | Terms | https://legal.branch.io/website-terms-of-service/ | 2026-11-11 | 2026-09-23 | | Security page | https://www.branch.io/security/ | 2026-11-11 | 2026-09-23 | | Status page | https://status.branch.io/ | 2026-11-11 | 2026-11-11 | | Security advisories | https://www.branch.io/security/report/ | 2026-11-11 | 2026-09-23 | ## Subprocessors (8) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Amazon Web Services, Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosting & cloud infrastructure; Non-training generative artificial intelligence services | USA | 2026-09-23 | | [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | Non-training generative artificial intelligence services | USA | 2026-09-23 | | [Atlassian](https://thirdpartyindex.com/vendors/atlassian.md) | Internal ticketing platform | USA | 2026-09-23 | | [Auth0](https://thirdpartyindex.com/vendors/okta.md) | SAML Single Sign On | USA | 2026-09-23 | | [DataGrail, Inc.](https://thirdpartyindex.com/vendors/datagrail.md) | Data subject request portal | USA | 2026-09-23 | | Software Minds, Inc. | Engineering support services | No data centers; Software Minds may access data center(s) Branch utilizes while providing support. Support team is located in Poland. | 2026-09-23 | | [Thoughtspot, LLC](https://thirdpartyindex.com/vendors/thoughtspot.md) | Non-training generative artificial intelligence services | USA | 2026-09-23 | | [Zendesk](https://thirdpartyindex.com/vendors/zendesk.md) | Customer support ticketing platform | USA | 2026-09-23 | Read from ([evidence](https://thirdpartyindex.com/evidence/5824)). CSV: https://thirdpartyindex.com/vendors/branch/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, CSA STAR ([evidence](https://thirdpartyindex.com/evidence/5814)) - Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/5814)) - IAB Europe TCF Global Vendor List: registered as Branch Metrics, Inc. (vendor 1537 · consent for 6 purposes · legitimate interest for 1) ([evidence](https://thirdpartyindex.com/evidence/31004)) - Device storage: Cookies kept up to 6 months - Purposes, with consent: Store and/or access information on a device; Use limited data to select advertising; Create profiles for personalised advertising; Use profiles to select personalised advertising; Measure advertising performance; Understand audiences through statistics or combinations of data from different sources - Purposes, on legitimate interest: Develop and improve services ## Web Technologies Branch's homepage made 223 requests to 12 domains, and 9 services controlled by another company. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 9 third parties by category: Advertising 4 (Microsoft, Snap Inc.; reviewed: Tapad, Inc.; usually detected as Advertising: Snap); Analytics 1 (Wingify); Tag managers 1 (Google Cloud); Cookie compliance 1 (OneTrust); Customer data platform 1 (RudderStack); JavaScript libraries 1 (Vidyard). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (9) - Vidyard: 53 requests to vidyard.com; Vidyard, jQuery - RudderStack: 12 requests to rudderlabs.com, rudderstack.com; Rudderstack - OneTrust: 11 requests to cookielaw.org, onetrust.com; OneTrust - Microsoft: 7 requests to bing.com; Microsoft Advertising - Snap: 7 requests to snapchat.com - Wingify: 5 requests to visualwebsiteoptimizer.com; VWO - Snap Inc.: 2 requests to sc-static.net; Snap Pixel - Tapad, Inc.: 2 requests to tapad.com - Google Cloud: 1 request to googletagmanager.com; Google Tag Manager ### First party (1) - Branch: 123 requests to branch.io; Bootstrap, Cloudflare, Google Tag Manager for WordPress 2.0.6, HSTS, HTTP/3, MySQL, Open Graph, PHP, Priority Hints, Prism, RSS, WordPress, WordPress Block Editor, WordPress Site Editor, Yoast SEO 28.8 5 tracked companies loaded by the homepage are not in Branch's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Knorex](https://thirdpartyindex.com/vendors/knorex.md): Attribution / Analytics / Measurement - [PartnerStack](https://thirdpartyindex.com/vendors/partnerstack.md): Device Attribution ## Service status Incidents it reported on its own status page. - Last 90 days: 6 reported incidents (0 major or critical, 1 minor, 5 with no impact stated) - Typical time to resolve: 2 h 27 min - Status page last read: 2026-11-12 - 2026-11-10: Link and click processing degradation (no impact stated) - 2026-11-05: mParticle Event Delivery Disruption (no impact stated) - 2026-10-26: Custom Exports API – Processing Delay (minor) - 2026-09-03: Service Performance Issue (no impact stated) - 2026-08-24: Delayed Webhook Delivery (no impact stated) - 2026-08-21: Duplicate Webhook Events (no impact stated) - 2026-07-09: iOS SDK 3.14.1 App Crash Related to Pasteboard URI Parsing (no impact stated) - 2026-07-02: Delay in attributions and webhooks (minor) ## Incidents reported by Branch's subprocessors Incidents reported in the last 30 days on their own status pages by 1 vendor Branch lists as a subprocessor. A subprocessor list names a company, not the service an incident touched. - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Branch lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/branch --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api