# Builder.io

Builder.io (builder.io): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/builder-io
- Documents last verified: 2026-09-30
- Transparency rating: 82/100 (how much it publishes, not how secure it is)
- Cite as: Builder.io, Third Party Index, https://thirdpartyindex.com/vendors/builder-io (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.builder.io/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://trust.builder.io/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.builder.io/legal/edpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.builder.io/legal/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://www.builder.io/legal/terms | 2026-09-30 | 2026-09-30 |
| Security page | https://www.builder.io/legal/security-addendum | 2026-09-30 | 2026-09-30 |
| Status page | https://status.builder.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (24)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | Provides global content delivery (CDN) and logging infrastructure | 2026-09-30 |
| [Amplitude](https://thirdpartyindex.com/vendors/amplitude.md) | — | Analytics on how users interact with the app | 2026-09-30 |
| [Anthropic](https://thirdpartyindex.com/vendors/anthropic.md) | — | Provider of hosting for Large Language Models | 2026-09-30 |
| [Cloudinary](https://thirdpartyindex.com/vendors/cloudinary.md) | — | Stores and optimizes user-uploaded media content | 2026-09-30 |
| [Common Room](https://thirdpartyindex.com/vendors/common-room.md) | — | go-to-market analytics | 2026-09-30 |
| [Discourse](https://thirdpartyindex.com/vendors/discourse.md) | — | Community support and communication services | 2026-09-30 |
| [Fastly](https://thirdpartyindex.com/vendors/fastly.md) | — | Provides global content delivery (CDN) | 2026-09-30 |
| [Fireworks](https://thirdpartyindex.com/vendors/fireworks.md) | — | AI model Inference infrastructure | 2026-09-30 |
| [Fly.io](https://thirdpartyindex.com/vendors/fly-io.md) | — | Edge deployment platform | 2026-09-30 |
| [Fullstory](https://thirdpartyindex.com/vendors/fullstory.md) | — | Tracks in-app user behavior and session replays | 2026-09-30 |
| [Gong](https://thirdpartyindex.com/vendors/gong.md) | — | captures and analyzes customer interactions | 2026-09-30 |
| [Google Cloud Platform](https://thirdpartyindex.com/vendors/google-cloud.md) | captures and analyzes customer interactions (calls, emails, meetings, CRM data) using AI to provide sales teams with insights that improve productivity, predictability, and growth | Main hosting provider for the production application. Primary holder of application data | 2026-09-30 |
| [Launchdarkly](https://thirdpartyindex.com/vendors/launchdarkly.md) | — | Controls app functionality via feature flags with potential user segmentation | 2026-09-30 |
| [MongoDB](https://thirdpartyindex.com/vendors/mongodb.md) | — | Hosts application database with customer records | 2026-09-30 |
| [Neon](https://thirdpartyindex.com/vendors/neon.md) | — | Application Hosting, Database | 2026-09-30 |
| [Netlify](https://thirdpartyindex.com/vendors/netlify.md) | — | Application hosting | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | — | Provider of hosted Large Language Models used in app features | 2026-09-30 |
| [Polytomic](https://thirdpartyindex.com/vendors/polytomic.md) | — | Syncs customer data between internal systems | 2026-09-30 |
| [Pylon](https://thirdpartyindex.com/vendors/pylon.md) | — | Customer Support Ticketing | 2026-09-30 |
| Redis labs | — | Caches active user session data or frequently queried records | 2026-09-30 |
| [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | — | Delivers transactional and alert emails to users | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | — | Captures error data, may include user-specific logs or debug context | 2026-09-30 |
| [Sigma](https://thirdpartyindex.com/vendors/sigma.md) | — | Analyzes application and product usage data | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | — | Processes customer payment information | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21573)). CSV: https://thirdpartyindex.com/vendors/builder-io/subprocessors.csv

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II ([evidence](https://thirdpartyindex.com/evidence/21571))
- Claimed: GDPR, CCPA/CPRA ([evidence](https://thirdpartyindex.com/evidence/21571))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 2 reported incidents (0 major or critical, 2 minor, 0 with no impact stated)
- Typical time to resolve: 2 h 20 min
- 2026-09-01: Issues Creating New Branches for Projects (minor)
- 2026-08-21: Slightly elevated Content API latency (minor)
- 2026-03-20: Investigating elevated p99 latency (minor)
- 2026-03-17: Service Distruption affecting Projects (major)
- 2025-12-04: Performance Degradation for Projects due to Upstream Provider (minor)
- 2025-10-20: Upstream incident reported (major)
- 2025-10-02: Elevated Content API latency (major)
- 2025-10-02: Elevated Content API latency (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api