# CallRail

CallRail (callrail.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/callrail
- Documents last verified: 2026-09-30
- Transparency rating: 44/100 (how much it publishes, not how secure it is)
- Cite as: CallRail, Third Party Index, https://thirdpartyindex.com/vendors/callrail (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.callrail.com/ | 2026-09-30 | 2026-09-30 |
| Subprocessor list | https://www.callrail.com/subprocessors/ | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://www.callrail.com/legal/dpa | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://www.callrail.com/privacy | 2026-09-30 | 2026-09-30 |
| Security page | https://www.callrail.com/security | 2026-09-30 | 2026-09-30 |
| Status page | https://status.callrail.com/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (0)

No subprocessor list has been found or read for this vendor.

## Compliance

As its trust center lists them.

- Audited: SOC 2 Type II, ISO/IEC 42001, PCI DSS ([evidence](https://thirdpartyindex.com/evidence/21632))
- Claimed: HIPAA ([evidence](https://thirdpartyindex.com/evidence/21632))

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 5 reported incidents (2 major or critical, 3 minor, 0 with no impact stated)
- Typical time to resolve: 1 h 12 min
- 2026-09-01: Vendour Outage Causing Degraded Call Performance and Recording Availibility (minor)
- 2026-08-28: Issue Rendering the Call or Form Log on the CallRail iOS Mobile Application (minor)
- 2026-08-20: Integrations Connection Error (critical)
- 2026-08-20: Transcriptions API Timeout (major)
- 2026-08-17: PCI Insights Delay (minor)
- 2026-05-08: Lead Center incoming call notification issue on iOS (minor)
- 2026-03-02: Degraded Performance in Report Export Pipeline (minor)
- 2026-02-03: Intermittent Call Failover to Voice Mail (minor)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api