# Canonical Canonical declares [4 subprocessors](https://thirdpartyindex.com/vendors/canonical#subprocessors) in [its subprocessor list](https://trust.canonical.com/subprocessors), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/54392)). They include [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud), [Salesforce](https://thirdpartyindex.com/vendors/salesforce) and [Files.com](https://thirdpartyindex.com/vendors/files-com). No published changes since we first read it on 2026-09-23. [2 tracked vendors](https://thirdpartyindex.com/vendors/canonical#used-by) name Canonical as a subprocessor, including [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [Intralinks](https://thirdpartyindex.com/vendors/intralinks). Canonical (canonical.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/canonical - Documents last verified: 2026-11-11 - Transparency rating: 84/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 3 tracked vendors directly, 49 within two hops, 208 within three; 2 tracked vendors rely on it directly, 1912 within two hops, 2796 within three - Cite as: Canonical, Third Party Index, https://thirdpartyindex.com/vendors/canonical (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.canonical.com/ | 2026-11-11 | 2026-11-09 | | Subprocessor list | https://trust.canonical.com/subprocessors | 2026-11-11 | 2026-10-06 | | Data processing addendum | https://canonical.com/data/spark | 2026-11-11 | 2026-10-13 | | Privacy policy | https://canonical.com/legal/data-privacy | 2026-11-11 | 2026-09-23 | | Terms | https://canonical.com/legal/terms | 2026-11-11 | 2026-09-23 | | Status page | https://status.canonical.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (4) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | [Files.com](https://thirdpartyindex.com/vendors/files-com.md) | Customer large fIle upload; Upload of large files for support case handling | United States | 2026-09-28 | | Google Voice | Calling Canonical - Support requests; Phone system | Global | 2026-09-23 | | [Google Workspace](https://thirdpartyindex.com/vendors/google-cloud.md) | Canonical uses Google Workspace for meetings, emails and documents management and storage; Joining meetings, emailing and document sharing | Global | 2026-09-28 | | [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | Salesforce hosts the Support portal that customers use to open and track support requests; Support portal | EU - United Kingdom | 2026-09-28 | Read from ([evidence](https://thirdpartyindex.com/evidence/13737)). CSV: https://thirdpartyindex.com/vendors/canonical/subprocessors.csv ## Compliance As its trust center lists them. - Audited: SOC 2, ISO/IEC 27001, ISO 9001 ([evidence](https://thirdpartyindex.com/evidence/13861)) - Claimed: GDPR ([evidence](https://thirdpartyindex.com/evidence/13861)) ## Web Technologies Canonical's homepage made 85 requests to 10 domains, and 4 services controlled by another company. Loaded on 2026-11-09 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 4 third parties by category: Advertising 1 (Microsoft); Analytics 1 (Google Cloud); CDN 1 (jsDelivr); Digital asset management 1 (reviewed: Cloudinary). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (4) - Cloudinary: 25 requests to cloudinary.com - Google Cloud: 9 requests to googlesyndication.com, googletagmanager.com, google-analytics.com, doubleclick.net; Google Analytics, Google Tag Manager (its subprocessor list names it too) - Microsoft: 9 requests to clarity.ms, bing.com; Microsoft Advertising - jsDelivr: 1 request to jsdelivr.net; jsDelivr ### First party (1) - Canonical: 41 requests to canonical.com, ubuntu.com; Cloudinary, HSTS, LazySizes, Microsoft Clarity, Nginx 1.14.0, Open Graph, PWA, Ubuntu, X-Clacks-Overhead 3 tracked companies loaded by the homepage are not in Canonical's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (2) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud.md): Technical Support - [Intralinks](https://thirdpartyindex.com/vendors/intralinks.md) ## Service status Incidents it reported on its own status page. - Last 90 days: 150 reported incidents (146 major or critical, 4 minor, 0 with no impact stated) - Typical time to resolve: 23 min - Status page last read: 2026-11-12 - 2026-11-11: "portal.canonical.com" is Down (major) - 2026-11-11: Component "ubuntu-archive-team.ubuntu.com" and a few other components are Down (major) - 2026-11-11: "Livepatch API" is Down (major) - 2026-11-10: "security.ubuntu.com" is Down (major) - 2026-11-09: "static-reports.ubuntu.com" is Down (major) - 2026-11-06: "discourse.ubuntu.com" is Down (major) - 2026-11-06: "launchpad.net" is Down (major) - 2026-11-06: Component "maas.io" and a few other components are Down (major) ## Incidents reported by Canonical's subprocessors Incidents reported in the last 30 days on their own status pages by 1 vendor Canonical lists as a subprocessor. A subprocessor list names a company, not the service an incident touched. - 2026-11-02: [Files.com](https://thirdpartyindex.com/vendors/files-com#status), which Canonical lists as a subprocessor, reported US Region: Elevated rate of upload failures to Files.com native storage (no impact stated) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/canonical --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api