# Canopy

Canopy (canopy.is): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/canopy
- Documents last verified: 2026-09-30
- Transparency rating: 79/100 (how much it publishes, not how secure it is)
- Cite as: Canopy, Third Party Index, https://thirdpartyindex.com/vendors/canopy (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://canopy.is/m/privacy/subprocessors | 2026-09-30 | 2026-09-30 |
| Data processing addendum | https://canopy.is/legal/dpa.pdf | 2026-09-30 | 2026-09-30 |
| Privacy policy | https://canopy.is/m/privacy | 2026-09-30 | 2026-09-30 |
| Terms | https://canopy.is/m/terms | 2026-09-30 | 2026-09-30 |
| Security page | https://canopy.is/m/security | 2026-09-30 | 2026-09-30 |
| security.txt | https://canopy.is/.well-known/security.txt | 2026-09-30 | 2026-09-30 |
| Status page | https://canopyis.statuspage.io/ | 2026-09-30 | 2026-09-30 |

## Subprocessors (25)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon](https://thirdpartyindex.com/vendors/amazon.md) | Hosting | — | 2026-09-30 |
| Basecamp | Documents & Support | — | 2026-09-30 |
| Bonsai | Search engine (ElasticSearch provider) | — | 2026-09-30 |
| [Cloudflare](https://thirdpartyindex.com/vendors/cloudflare.md) | DNS & Proxy | — | 2026-09-30 |
| [Customer.io](https://thirdpartyindex.com/vendors/customer-io.md) | Announcements & Email makerting | — | 2026-09-30 |
| [Digital Ocean](https://thirdpartyindex.com/vendors/digitalocean.md) | Hosting (Watercooler only) | — | 2026-09-30 |
| [Fathom](https://thirdpartyindex.com/vendors/fathom.md) | Analytics | — | 2026-09-30 |
| Google Apps (Gsuite) | Email and documents | — | 2026-09-30 |
| [Helpscout](https://thirdpartyindex.com/vendors/help-scout.md) | Customer support | — | 2026-09-30 |
| [Heroku](https://thirdpartyindex.com/vendors/salesforce.md) | Hosting & Database provider | — | 2026-09-30 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | Customer support | — | 2026-09-30 |
| Memcachier | Cache | — | 2026-09-30 |
| [OpenAI](https://thirdpartyindex.com/vendors/openai.md) | Canopy AI Assistant, but opt-in | — | 2026-09-30 |
| [Papertrail](https://thirdpartyindex.com/vendors/solarwinds.md) | Log processing | — | 2026-09-30 |
| [Recurly](https://thirdpartyindex.com/vendors/recurly.md) | Subscription & Payment processing (Watercooler only) | — | 2026-09-30 |
| [Redis (previously named “Redis Lab”)](https://thirdpartyindex.com/vendors/redis.md) | Data Storage & Caching | — | 2026-09-30 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | CRM & support | — | 2026-09-30 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | Integration with Email tools, CRM, and Analytics | — | 2026-09-30 |
| [Sendgrid](https://thirdpartyindex.com/vendors/sendgrid.md) | Transactional emails | — | 2026-09-30 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | Error tracking | — | 2026-09-30 |
| Smartlook | Analytics & Support resolution | — | 2026-09-30 |
| Stitch Data (Talend) | Data ETL tool | — | 2026-09-30 |
| [Stripe](https://thirdpartyindex.com/vendors/stripe.md) | Payment processing | — | 2026-09-30 |
| [Typeform](https://thirdpartyindex.com/vendors/typeform.md) | Surveys tools used for Product research | — | 2026-09-30 |
| [Zapier](https://thirdpartyindex.com/vendors/zapier.md) | Support tool | — | 2026-09-30 |

Read from ([evidence](https://thirdpartyindex.com/evidence/21688)). CSV: https://thirdpartyindex.com/vendors/canopy/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)

## Security contact

From its security.txt (https://canopy.is/.well-known/security.txt):

- Contact: https://federacy.com/knowyourteam
- Disclosure policy: https://federacy.com/knowyourteam

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api