# Capsule CRM

Capsule CRM (capsulecrm.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/capsule-crm
- Documents last verified: 2026-10-04
- Transparency rating: 81/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 8/8; Purposes 7/7; Data processing addendum 12/12; Trust center 0/8 (not found); Privacy policy 6/6; security.txt 0/6 (not found); Security page 5/5; Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8
- Supply chain: relies on 9 tracked vendors directly, 97 within two hops, 356 within three; 0 tracked vendors rely on it directly, 0 within two hops, 0 within three
- Cite as: Capsule CRM, Third Party Index, https://thirdpartyindex.com/vendors/capsule-crm (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Subprocessor list | https://capsulecrm.com/dpa/subprocessors/ | 2026-10-04 | 2026-10-03 |
| Data processing addendum | https://capsulecrm.com/dpa/ | 2026-10-04 | 2026-10-03 |
| Privacy policy | https://capsulecrm.com/privacy/ | 2026-10-04 | 2026-10-03 |
| Terms | https://capsulecrm.com/terms/ | 2026-10-04 | 2026-10-03 |
| Security page | https://capsulecrm.com/security/ | 2026-10-04 | 2026-10-03 |
| Status page | https://status.capsulecrm.com/ | 2026-10-04 | 2026-10-04 |

## Subprocessors (9)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services, Inc](https://thirdpartyindex.com/vendors/amazon-web-services.md) | Hosting Services | USA | 2026-10-03 |
| [APIHub Inc (Clearbit)](https://thirdpartyindex.com/vendors/clearbit.md) | Business enrichment and Contact enrichment | USA | 2026-10-03 |
| [DataDog Inc](https://thirdpartyindex.com/vendors/datadog.md) | Services for aggregating application logs to help monitor the performance of the Service | USA | 2026-10-03 |
| [Google Inc.](https://thirdpartyindex.com/vendors/google-cloud.md) | Email Services | USA | 2026-10-03 |
| [Helpscout PBC (Trello)](https://thirdpartyindex.com/vendors/help-scout.md) | Help desk services for customer support queries | USA | 2026-10-03 |
| [OpenAI LLC](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | AI processing services for summarization, content generation, insights, and other AI-enabled features. | USA | 2026-10-03 |
| [Pendo.io Inc](https://thirdpartyindex.com/vendors/pendo.md) | App guidance and product experience enhancement services | USA | 2026-10-03 |
| [SolarWinds Worldwide LLC](https://thirdpartyindex.com/vendors/solarwinds.md) | Services for aggregating application logs to help monitor the performance of the Service | USA | 2026-10-03 |
| [Twilio Inc. (Sendgrid)](https://thirdpartyindex.com/vendors/twilio.md) | Cloud email service provider used for some system emails sent by Capsule to customers | USA | 2026-10-03 |

Read from ([evidence](https://thirdpartyindex.com/evidence/39205)). CSV: https://thirdpartyindex.com/vendors/capsule-crm/subprocessors.csv

AI model providers (or a cloud provider's AI model service) among these entries: 1. All vendors that list one: https://thirdpartyindex.com/ai

### Its own affiliates (1)

- CapsuleCRM Inc. (USA)

## Subprocessor of (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 0 reported incidents (0 major or critical, 0 minor, 0 with no impact stated)
- Status page last read: 2026-10-04
- No incidents reported in the last 12 months
- 2026-07-06: Reports and Dashboards Delays (minor)
- 2026-03-27: Unable to access Capsule (major)

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Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api