# Celonis Celonis declares [26 subprocessors](https://thirdpartyindex.com/vendors/celonis#subprocessors) in [its subprocessor list](https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:d1687fbc-0cd5-48d7-942d-2dd06f1438ce/original/as/Celonis_Sub-Processor_August2026.pdf), which we last checked on 2026-11-11 ([evidence](https://thirdpartyindex.com/evidence/222272)). They include [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services), [Google Cloud](https://thirdpartyindex.com/vendors/google-cloud) and [OpenAI](https://thirdpartyindex.com/vendors/openai). No published changes since we first read it on 2026-11-06. [4 tracked vendors](https://thirdpartyindex.com/vendors/celonis#used-by) name Celonis as a subprocessor, including [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds), [doo](https://thirdpartyindex.com/vendors/doo) and [KrispCall](https://thirdpartyindex.com/vendors/krispcall). Celonis (celonis.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index. - Page: https://thirdpartyindex.com/vendors/celonis - Documents last verified: 2026-11-11 - Transparency rating: 68/100 (how much it publishes, not how secure it is): Subprocessor list 30/30; Processing locations 5/8 (partial); Purposes 6/7 (partial); Data processing addendum 0/12 (not found); Trust center 8/8; Privacy policy 6/6; security.txt 0/6 (not found); Security page 0/5 (not found); Status page 5/5; Vulnerability disclosure 0/5 (not found); Pages still reachable 8/8 - Supply chain: relies on 16 tracked vendors directly, 112 within two hops, 335 within three; 4 tracked vendors rely on it directly, 39 within two hops, 116 within three - Cite as: Celonis, Third Party Index, https://thirdpartyindex.com/vendors/celonis (data CC BY 4.0) ## Documents | Document | URL | Last verified | Last changed | |---|---|---|---| | Trust center | https://trust.celonis.com/ | 2026-11-11 | 2026-11-06 | | Subprocessor list | https://delivery-p141552-e1488202.adobeaemcloud.com/adobe/assets/urn:aaid:aem:d1687fbc-0cd5-48d7-942d-2dd06f1438ce/original/as/Celonis\_Sub-Processor\_August2026.pdf | 2026-11-11 | 2026-11-06 | | Privacy policy | https://www.celonis.com/legal/privacy-notice | 2026-11-11 | 2026-11-06 | | Terms | https://www.celonis.com/legal/terms-and-conditions | 2026-11-11 | 2026-11-06 | | Status page | https://status.celonis.com/ | 2026-11-11 | 2026-11-11 | ## Subprocessors (26) As its own list states them. | Subprocessor | Purpose | Location | Listed since | |---|---|---|---| | Affiliates in Germany, Spain, India, United States and Kosovo | — | — | 2026-11-06 | | [Amazon Web Services Inc.](https://thirdpartyindex.com/vendors/amazon-web-services.md) | ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service | ● Global (Region Dependent) To determine the data center; ● United States ● European Union ● Switzerland | 2026-11-06 | | [Anthropic, PBC](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | ● AI inferences and AI services ● AI-Assisted Implementation Services | ● Global (Region Dependent) To determine the data center location, please refer to information HERE. | 2026-11-06 | | [Anthropic Ireland, Limited](https://thirdpartyindex.com/vendors/anthropic.md) (AI model provider: Anthropic) | ● AI inferences and AI services | ● United States ● Other locations of processing | 2026-11-06 | | [Anyscale, Inc.](https://thirdpartyindex.com/vendors/anyscale.md) | ● Distributed Computing & Machine Learning Infrastructure Services | — | 2026-11-06 | | as well as of Celonis | — | — | 2026-11-06 | | Austin, United | ● Optional Business | ● Other hosting locations upon | 2026-11-06 | | [Cloudflare, Inc.](https://thirdpartyindex.com/vendors/cloudflare.md) | ● Global CDN (Content Delivery Network) to enhance application performance and mitigate DDoS attacks, service abuse & other cybersecurity risks | — | 2026-11-06 | | [Databricks, Inc.](https://thirdpartyindex.com/vendors/databricks.md) | ● Provision of infrastructure to enable customer data querying and analytics product features | ● Same region as the customer's Celonis realm (e.g. EU – Frankfurt; US) — no cross-region processing | 2026-11-06 | | Germany GmbH | Tool | — | 2026-11-06 | | [Google, LLC](https://thirdpartyindex.com/vendors/google-cloud.md) | ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service | ● European Union ● United States (Region Dependent) To determine the data center location, please refer to information HERE.; ● Kingdom of Saudi Arabia | 2026-11-06 | | [Groq, Inc.](https://thirdpartyindex.com/vendors/groq.md) (AI model provider: Groq) | ● AI inferences and AI services | ● United States | 2026-11-06 | | [IBM Corporation](https://thirdpartyindex.com/vendors/ibm.md) | ● AI inferences and AI services | ● United States ● European Union To determine the data center location, please refer to information HERE. | 2026-11-06 | | II. Third Party | Sub-processors - AI & LLM Subprocessors\*,\*\* | — | 2026-11-06 | | III. Celonis | Entities | — | 2026-11-06 | | Industries Inc. | Tool (optional use) | — | 2026-11-06 | | [Maven AGI Inc.](https://thirdpartyindex.com/vendors/maven-agi.md) | ● Customer Support | ● United States | 2026-11-06 | | [Microsoft Corporation](https://thirdpartyindex.com/vendors/microsoft.md) | ● AI inferences and AI services; ● Option for hosting of the Celonis Platform Cloud Service | ● United States ● European Union; ● United States ● European Union ● United Kingdom | 2026-11-06 | | [OpenAI OpCo, LLC (and its affiliate OpenAI, LLC)](https://thirdpartyindex.com/vendors/openai.md) (AI model provider: OpenAI) | ● AI inferences and AI services | ● European Union ● United States | 2026-11-06 | | [Oracle America, Inc.](https://thirdpartyindex.com/vendors/oracle.md) | ● Option for hosting of the Celonis Platform Cloud Service | ● United States ● European Union | 2026-11-06 | | [Salesforce.com](https://thirdpartyindex.com/vendors/salesforce.md) | ● Operation of Support Ticketing | ● European Union | 2026-11-06 | | States | Application/Analytics services.; ● Hosting of the Celonis Business Process Management Feature ● Hosting of the Online Training Cloud Service | To determine the data center location, please refer to information HERE.; explicit agreement; location, please refer to information HERE.; ● India ● Brazil ● South Korea ● Other (hosting) locations of processing upon agreement; ● United Arab Emirates ● Other (hosting) locations of processing upon agreement ● United States ● European Union ● European Union | 2026-11-06 | | [Thought](https://thirdpartyindex.com/vendors/thought-industries.md) | ● Operation of Online Training Cloud | ● European Union | 2026-11-06 | | ● United States | — | — | 2026-11-06 | | [Upland Software, Inc.](https://thirdpartyindex.com/vendors/upland-software.md) | ● Customer Support | ● United States | 2026-11-06 | | [UserLane GmbH](https://thirdpartyindex.com/vendors/userlane.md) | ● Operation of Guided Learning Tours within the Online Training Cloud Tool | ● European Union | 2026-11-06 | Read from ([evidence](https://thirdpartyindex.com/evidence/222272)). CSV: https://thirdpartyindex.com/vendors/celonis/subprocessors.csv AI model providers (or a cloud provider's AI model service) among these entries: 4. All vendors that list one: https://thirdpartyindex.com/ai ## Compliance As its trust center lists them. - Audited: SOC 1, SOC 2, ISO/IEC 27001, ISO/IEC 27701, ISO 9001, CSA STAR, TISAX, Cyber Essentials Plus, Cyber Essentials ([evidence](https://thirdpartyindex.com/evidence/222273)) - Claimed: HIPAA, GDPR ([evidence](https://thirdpartyindex.com/evidence/222273)) ## Web Technologies Celonis's homepage made 101 requests to 5 domains, 2 services controlled by another company, and 1 domain not identified. Loaded on 2026-11-06 by a browser that accepted nothing; other visits may load more or less. What a page loads is not a list of who receives customer data. 2 third parties by category: Analytics 1 (Google Cloud); Marketing automation 1 (usually detected as Marketing automation: Adobe). Each company that appears controlled by another organization is counted once, under the main category of the technologies detected from it on this homepage or, when none was, the category recorded from the company's own page (marked reviewed) or else the one it is usually detected as on other published homepages (marked as such); unclassified: none of these. ### Third parties (2) - Google Cloud: 4 requests to googlesyndication.com, googletagmanager.com; Google Analytics, Google Tag Manager (its subprocessor list names it too) - Adobe: 2 requests to adobedtm.com ### Unknown (1) Domains not identified yet: delivery-p141552-e1488202.adobeaemcloud.com ### First party (1) - Celonis: 90 requests to celonis.com; Adobe Client Data Layer 2.0.2, Adobe Experience Manager Edge Delivery Services, Adobe Experience Manager Franklin, Adobe Experience Platform Launch, GSAP, HSTS, Open Graph 1 tracked company loaded by the homepage is not in Celonis's subprocessor list. A website can use a service without it processing customer data. ## Subprocessor of (4) Tracked vendors whose own subprocessor lists name it, and what they say they use it for. - [doo](https://thirdpartyindex.com/vendors/doo.md) - [KrispCall](https://thirdpartyindex.com/vendors/krispcall.md) - [SolarWinds](https://thirdpartyindex.com/vendors/solarwinds.md): Automation Software - [Trustmary](https://thirdpartyindex.com/vendors/trustmary.md): Integration infrastructure provider ## Service status Incidents it reported on its own status page. - Last 56 days: 13 reported incidents (0 major or critical, 0 minor, 13 with no impact stated) - Typical time to resolve: 5 h 16 min - Status page last read: 2026-11-11 - 2026-11-10: EU-2 Data Pipeline service degradation (no impact stated) - 2026-11-09: AI Service degradation (no impact stated) - 2026-10-22: Login issues on US-2 (no impact stated) - 2026-10-21: SAP Ariba Data Extraction Issue for US-1 & US-2 Realms (no impact stated) - 2026-10-15: Reporting and Data Refresh Disruption – Resolved (no impact stated) - 2026-10-12: \[EU-3\] Frontend Performance degradation (no impact stated) - 2026-10-08: Celostar service degradation (no impact stated) - 2026-10-06: Action Flow service disruption (no impact stated) ## Incidents reported by Celonis's subprocessors Incidents reported in the last 30 days on their own status pages by 3 vendors Celonis lists as subprocessors. A subprocessor list names a company, not the service an incident touched. - 2026-11-10: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors on Fable 52 and Mythos 52 (no impact stated) - 2026-11-10: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Incorrect cost data in Costs API exports (no impact stated) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated Errors On API (minor) - 2026-11-09: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated ChatGPT Conversation Errors (minor) - 2026-11-08: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated errors with image generation (minor) - 2026-11-08: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Degraded performance for Claude Fable 5.1 (minor) - 2026-11-06: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated error rates with some U.S. business Mastercards (no impact stated) - 2026-11-05: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported ChatGPT Work and Dots Errors (minor) - 2026-11-04: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated error rates across paid ChatGPT plans (minor) - 2026-11-03: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported File upload errors in ChatGPT (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiences (minor) - 2026-10-30: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated errors for GPT Image 2 API image edits (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors affecting the Google Calendar connector (minor) - 2026-10-28: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors affecting the Gmail connector (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported 6.1 Sol Degraded Model Performance (minor) - 2026-10-27: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 (major) - 2026-10-27: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated error rates for most hosted Code Reviews and Security Reviews on private GitHub repositories (no impact stated) - 2026-10-26: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated error rates for Ads POST requests (minor) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Fable 5.1 (major) - 2026-10-25: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Sonnet 5.5 and other models (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Fable 5 and Claude Fable 5.1 (major) - 2026-10-24: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Opus 5.5 (major) - 2026-10-23: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5 (critical) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Degraded experience with ChatGPT app connections using CIMD (minor) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Help Center Chat Support Degraded (no impact stated) - 2026-10-23: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Delays in customer support responses (no impact stated) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported New Ad Accounts failing to provision admins (minor) - 2026-10-22: [Thought Industries](https://thirdpartyindex.com/vendors/thought-industries#status), which Celonis lists as a subprocessor, reported Intermittent Slowness & 522 Errors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Degraded Performance of Dots on Enterprise (minor) - 2026-10-22: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Elevated errors affecting Connectors (minor) - 2026-10-22: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated ChatGPT conversation and Responses API errors (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Authentication errors for some users (major) - 2026-10-21: [Anthropic](https://thirdpartyindex.com/vendors/anthropic#status), which Celonis lists as a subprocessor, reported Degraded performance for Claude Fable 5 (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated error rates for gpt-5.6-luna API requests (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Elevated FedRAMP API error rates for Astra and Sol (minor) - 2026-10-21: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Degraded performance in ChatGPT, Codex, and APIs (minor) - 2026-10-19: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported File Download errors (minor) - 2026-10-15: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Widespread feature degradation (major) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Delayed Costs data in the Compliance API (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst (minor) - 2026-10-14: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Degraded performance in Codex and ChatGPT Work (minor) - 2026-10-13: [OpenAI](https://thirdpartyindex.com/vendors/openai#status), which Celonis lists as a subprocessor, reported Degraded performance in GPT-6.1 Sol Codex and Work mode (minor) The subprocessor list as we read it on any date: https://thirdpartyindex.com/labs/time-machine/celonis --- Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api