# Cerby

Cerby (cerby.com): subprocessors, data processing agreement, security documents and changes, as monitored by Third Party Index.

- Page: https://thirdpartyindex.com/vendors/cerby
- Documents last verified: 2026-09-29
- Transparency rating: 74/100 (how much it publishes, not how secure it is)
- Cite as: Cerby, Third Party Index, https://thirdpartyindex.com/vendors/cerby (data CC BY 4.0)

## Documents

| Document | URL | Last verified | Last changed |
|---|---|---|---|
| Trust center | https://trust.cerby.com/ | 2026-09-29 | 2026-09-29 |
| Subprocessor list | https://www.cerby.com/cerby-subprocessors | 2026-09-29 | 2026-09-29 |
| Data processing addendum | https://www.cerby.com/dpa | 2026-09-29 | 2026-09-29 |
| Privacy policy | https://www.cerby.com/privacy | 2026-09-29 | 2026-09-29 |
| Terms | https://www.cerby.com/terms-of-service | 2026-09-29 | 2026-09-29 |
| Security page | https://www.cerby.com/security | 2026-09-29 | 2026-09-29 |
| Status page | https://status.cerby.com/ | 2026-09-29 | 2026-09-29 |

## Subprocessors (11)

As its own list states them.

| Subprocessor | Purpose | Location | Listed since |
|---|---|---|---|
| [Amazon Web Services](https://thirdpartyindex.com/vendors/amazon-web-services.md) | — | — | 2026-09-29 |
| [Datadog](https://thirdpartyindex.com/vendors/datadog.md) | — | — | 2026-09-29 |
| [Gong](https://thirdpartyindex.com/vendors/gong.md) | — | — | 2026-09-29 |
| [Hubspot](https://thirdpartyindex.com/vendors/hubspot.md) | — | — | 2026-09-29 |
| [Intercom](https://thirdpartyindex.com/vendors/intercom.md) | — | — | 2026-09-29 |
| [Salesforce](https://thirdpartyindex.com/vendors/salesforce.md) | — | — | 2026-09-29 |
| [Segment](https://thirdpartyindex.com/vendors/segment.md) | — | — | 2026-09-29 |
| [Sentry](https://thirdpartyindex.com/vendors/sentry.md) | — | — | 2026-09-29 |
| [Slack](https://thirdpartyindex.com/vendors/slack.md) | — | — | 2026-09-29 |
| Unthread | — | — | 2026-09-29 |
| [Zoom](https://thirdpartyindex.com/vendors/zoom.md) | — | — | 2026-09-29 |

Read from ([evidence](https://thirdpartyindex.com/evidence/17228)). CSV: https://thirdpartyindex.com/vendors/cerby/subprocessors.csv

## Listed as a subprocessor by (0)

No tracked vendor lists it.

## Service status

Incidents it reported on its own status page.

- Last 90 days: 1 reported incidents (0 major or critical, 1 minor, 0 with no impact stated)
- Typical time to resolve: 3 h 16 min
- 2026-09-18: Cerby-managed non-VoIP phone number provisioning (minor)
- 2026-07-01: Cerby Service Interruption (no impact stated)
- 2026-06-30: Cerby Service Interruption (critical)
- 2026-03-11: Cerby-managed non-VoIP phone number provisioning and SMS Delays (minor)

---

Third Party Index (https://thirdpartyindex.com) monitors vendors' public security and privacy documents and keeps each version as evidence. Data CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/); vendors' own documents are theirs. API: https://thirdpartyindex.com/api